Jerry Pagliassotti
Jerry Pagliassotti at Mission Viejo INFINITI

Jerry Pagliassotti | Page 19

Service Consultant

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

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4.4
210 Reviews

I started in the automotive business two week out of high school working for Harry Hill Imports in my hometown of West Covina ,CA. I was a lot porter washing Fiats and Volkswagen beetles. when I was approached by the Parts and Service Director, He asked if I could read, write and follow instructions I said Yes, here I am since 1982 doing what I love Most. I was taught to treat customer's like family and always put yourself in the customers shoes. By doing that it has made me who I am today, I came from a family that had Boats, Fancy cars, Harley Davidson motor cycles known as Choppers, growing up as a kid I knew someday I would be in the car business. I've tried several different careers and I find myself always returning to cars and trucks

Dealership Experience

22 yrs, 1 mo

Industry Experience

44 yrs

Specialties & Trainings

Top dealerrater dealership employee

Infiniti Award of excellence National Honoree

View more specialties & trainings
4.4

210 Reviews

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210 Reviews of Jerry Pagliassotti

September 27, 2021

Dealership Rating
Employee Rating

Always a seamless experience. Jerry Pagliassotti has always taken care of our vehicles. Our current vehicle is our 6th infiniti. Jerry has also been part of our vehicle selections, and has always been a More

by carlgolod
Quality Of Work
Friendliness
Recommend Dealer
Yes

September 16, 2021

Dealership Rating
Employee Rating

Jerry called me as soon as he knew the problem. Very straightforward and professional. Told me the solution and time frame. He's the best! More

by JEFF_SWARTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 10, 2021

Dealership Rating
Employee Rating

Jerry is always helpful in answering my questions and explaining what is necessary work to perform and what can be done in the future with my budget in mind. More

by MICHAEL GONZALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 28, 2021

Dealership Rating
Employee Rating

Gerry Pagliassotti consistently gives us superior service and advise. He listens, takes action, and delivers 100% of the time. We will continue to be happy Infiniti of Mission Viejo customers. More

by JVR3RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 28, 2021

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Took my car in for service and was pleased to have it completed in the time frame promised. Thank you for the assistance, much appreciated. More

by GOTSHOES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 19, 2021

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Making appointment was easy. Just wish the estimated time for service was more accurate. An oil change w/tire rotation should not take that long when you’re waiting. Eta was an -hour and it was +1.5. More

by CRAWFORDKARRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 18, 2021

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Employee Rating

Great experience. Jerry made sure our car was completed, and finished in a timely manner. Always keeping us in the loop. Drop off and pick up process was very easy More

by MLORRFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 18, 2021

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Employee Rating

With over 230,000 miles on our G35 since 2002 Jerry has consistently provided exception service for almost 20 years. We appreciate his knowledge and commitment to excellence. More

by TAMARIBUCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 18, 2021

Dealership Rating
Employee Rating

Brought the vehicle in for one issue and a recall. Got the vehicle back with the same issue still there. Now I have to make an appointment to leave the vehicle and get it fixed. More

by NIZAR SAWAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

July 15, 2021

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My service representative Jerry Pagliassotti is the BEST! Jerry is very knowledgeable, highly professional, and treats his clients with care & respect, He explains the service needs of your vehicle, & sees t More

by DUNNRIGHT52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes