Jesse Clemente | Page 2

Sam was awesome! Thank you for explaining and getting the parts as quickly as you did. Thank you for explaining and getting the parts as quickly as you did. More

by GTJJMTATE Verified Customer Verified Customer

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In BMW of Bakersfield, I visited the service department to address issues with my wife’s 2011 X5, which had only been driven a few thousand miles (37k). The technicians informed me that the air conditionin to address issues with my wife’s 2011 X5, which had only been driven a few thousand miles (37k). The technicians informed me that the air conditioning was malfunctioning due to a failing battery and that one of the rear light was also defective and required replacement. I authorized the necessary repairs. Upon returning home, I noticed that the check engine light had illuminated. I returned to the dealership for further inspection. The technicians discovered that a new water pump and pulley were required, with an estimated repair cost of approximately $4,500.00. Despite my concerns, I was advised that the vehicle could be driven safely with the repairs pending, as the noise and potential leaks were minor. However, I sought a second opinion and took the car home for parking. After several weeks, I decided to return to the dealership and have the repairs completed without seeking a second opinion. The technicians confirmed that the issue was with emission nox sensors, which would require approximately $2,700.00 in repairs. I approved the work and requested a discount, which was granted. However, I was surprised to learn that the water pump and pulley would also need to be repaired, I thought they had misdiagnosed . Despite the fact that I had already purchased a new battery and backlight bulb for a combined cost of approximately $1,000.00. I requested a discount for both repairs, but the dealership offered only a partial reduction. Feeling dissatisfied with the offer, I contacted Jessie, the service manager, to discuss the matter further. Jessie informed me that I had already received a discount and was ineligible for further reductions. He suggested that I consider purchasing the vehicle from the Dodge dealership, implying that the current dealership was not for us. I expressed my discomfort with his attitude and stated that such remarks were unprofessional. Jessie acknowledged my concerns and promised to offer a more favorable discount. However, my frustration reached its peak, and I informed him that I no longer desired any discounts and charged me the regular price. Although customers may request discounts, it does not necessarily imply financial constraints. Our intention was to conserve resources. Upon completion of the service, the company informed me that the SUV was ready for pickup and that an internal thermostat replacement had been performed at no additional cost. A few days later, I visited the office to settle my invoice. Before making payment, I inquired about the possibility of retrieving the used parts. At this point, I was inclined to take the old parts to a reputable mechanic for inspection, as I had developed a sense of unease about the entire experience. I perceived it as potentially fraudulent. The front receptionist readily agreed to my request. I proceeded with the payment, unaware that the service advisor had informed them that used parts were discarded daily. This revelation enraged me, prompting me to abruptly leave the premises and inform them that I would halt payment, as I had made the payment using a credit card. After a period of emotional cooling, I sent my son to retrieve the SUV. Despite my initial decision to cease payment, I ultimately decided to resume it. This in short summarizes the events that transpired. More

by MRV Verified Customer Verified Customer

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Very pleasant and understanding service personal. Never enjoy the cost of doing business there but we are always treated respectfully and promptly. Never enjoy the cost of doing business there but we are always treated respectfully and promptly. More

by ROYPIERUCCI628 Verified Customer Verified Customer

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I was loaned a car to run errands, thank you, I had to provide my own gasoline. provide my own gasoline. More

by zamoramimi Verified Customer Verified Customer

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They have friendly staff and thay also have good communication with customers and very clean facilities communication with customers and very clean facilities More

by MILTONBONILLA Verified Customer Verified Customer

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Always great service. I was happy with the service and care that I received at Bakersfield BMW. I was happy with the service and care that I received at Bakersfield BMW. More

by thanford_1 Verified Customer Verified Customer

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Amanda my advisor was friendly and professional. All of my questions and concerns were met and my repair was timely and solved my issue. All of my questions and concerns were met and my repair was timely and solved my issue. More

by TALLANTJIM Verified Customer Verified Customer

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Excellent thank you. Staff was professional and helpful and attentive to our needs and questions. Staff was professional and helpful and attentive to our needs and questions. More

by EJHIM Verified Customer Verified Customer

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Impeccable customer service, very friendly and knowledgeable. I am so glad I chose Bakersfield BMW knowledgeable. I am so glad I chose Bakersfield BMW More

by REDDIGEX Verified Customer Verified Customer

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My service was handled in a timely manner as always and I would continue to recommend would continue to recommend More

by PHIL_GRUSZKA Verified Customer Verified Customer

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