Jesse Ibanez
Jesse Ibanez at Ewing Subaru of Plano
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Jesse Ibanez

Pre-Owned Sales

Ewing Subaru of Plano

1555 Dallas Parkway
Plano, TX 75093

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4.4
45 Reviews

Dealership Experience

6 yrs, 9 mos

Industry Experience

6 yrs, 9 mos

Specialties & Trainings

Certified Subaru Specialist

4.4

45 Reviews

Write a Review

45 Reviews of Jesse Ibanez

December 20, 2023

Dealership Rating
Employee Rating

The salesman lied to me. I drove 6 hours round trip and took 2 days off work (my husband and myself) to go look at this car. He said he would keep me informed if there was an More

by katy
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Reggie Howard

Dec 22, 2023

Ewing Subaru of Plano responded

Katy, we are so sorry to hear that the vehicle you were interested in and drove in to see was sold prior to your arrival. This is never something we anticipate and ultimately why we encourage deposits on pre-owned vehicles. We can empathize with your frustration regarding the vehicle being sold and want you to know we're using this as a training opportunity internally to really over-emphasize the importance of deposits, especially when a customer is coming from out of town. If there is anything we can do to assist at this time, please don't hesitate to reach out. We wish you the best with your search and a very happy holiday season! Take care.

August 21, 2023

Dealership Rating
Employee Rating

Jesse made it so easy for me to get the exact car and accessories I wanted. Seamless process directed by a great professional. He IS AWESOME. EWING is blessed to have him on staff! Thanks again. More

by Creed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Connor McCown

Aug 21, 2023

Ewing Subaru of Plano responded

Creed, thank you for sharing 5-stars! We're pleased to hear Jesse is professional and provided an easy experience! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

March 27, 2023

Dealership Rating
Employee Rating

Dealer had the model, options and colors we were looking for in stock. Transaction was quick and easy. Dealership was clean and organized. Quality service you should expect to have at any Subaru dealership, More

by Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2023

Ewing Subaru of Plano responded

Tom, thank you for sharing 5-stars and noting your expeirence shopping with Jesse! We appreciate your feedback regarding the process and our inventory and we look forward to serving you again next time. Best wishes!

December 15, 2022

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DO NOT BUY YOUR VEHICLE HERE. We just bought a used truck from Ewing Subaru. They told us we could not negotiate on our interest rate at all. They didn’t give us options on intere More

by kaciaturner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 16, 2022

Ewing Subaru of Plano responded

Kacia, we apologize that your expeirence with us in finance did not fair well. We understand our team did not effectively communicate various rate options at shorter terms than you were originally shopping. We are passing your feedback along to our leadership to review and to train on. We appreciate you bringing the shortcoming to our attention. We also want to remind that customers are free to refinance their vehicles at anytime they like. You are not locked to the financing secured at purchase and you are free to refinance your vehicle with any bank that will give you a more opportunistic rate. We appreciate your business, apologize for dropping the ball communicating options and wish you the absolute best this holiday season. Take care!

October 31, 2022

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Employee Rating

This dealership is the best I've dealt with so far! Jesse Ibanez was amazing and so incredibly helpful. He made the process very easy for my boyfriend and I, answered all of our questions, and was very More

by Shelby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Ewing Subaru of Plano responded

Shelby, thank you for sharing 5-stars! We're happy to hear Jesse Ibanez is amazing and helpful! We appreciate your positive feedback. See you next time. Thanks again!

September 20, 2022

Dealership Rating
Employee Rating

I was very displeased with the quality of the used car being sold on your lot. I am not sure how this car had a clean carfax. Traveled an hour away to see it had been in a wreck. Needless to say, we are c More

by teskins
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 21, 2022

Ewing Subaru of Plano responded

teskins, we apologize that your time was wasted driving an hour to look at a vehicle that had a clean car fax report yet appears to have been in a prior accident. We do want to note that we do not control Car Fax, the data they receive or the reports that they generate. Car Fax reports can be a useful tool for assessment in many cases, but we do not claim or hold responsibility in their accuracy in reporting. As a dealer, we get burned by Car Fax reporting frequently as well. As such, we Car Fax reports cannot be trusted as a sole source of information regarding a purchase decision rather a tool to assist. We wish the best for yoru search and we're always standing by if we may be of greater assistance. Thanks for the opportunity to work with you. Take care!

September 12, 2022

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Employee Rating

Service was great. Very professional staff. All my questions were answered. Everything was very transparent and thorough. Treated extremely nice I would l return to More

by Realtorinred
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lydell Carr , Connor McCown

Sep 12, 2022

Ewing Subaru of Plano responded

Realtorinred, thank you for sharing 5-star praise! We're very glad to hear our team was professional and made sure you were comfortable! We appreciate your endorsement. See you next time. Take care!

September 11, 2022

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Employee Rating

It was very seamless and no pressure sales experience! Jesse Ibanez was wonderful to work with and so was the finance manager Connar McCown. Go buy a Subaru from them! Won’t regret it! More

by Chancey1220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2022

Ewing Subaru of Plano responded

Chancey1220, thank you for sharing 5-star praise! We're glad to hear Jesse Ibanez and Connar McCown were wonderful to work with! We appreciate your endorsement. See you next time. Thanks again!

August 16, 2022

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Employee Rating

Loved my experience at Ewing. Jesse was a great help to our wonderful buying experience. Loved that they did not push me or side track me from what I really wanted. Overall a grea More

by Frodriguez878
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Connor McCown

Aug 16, 2022

Ewing Subaru of Plano responded

Frodriguez878, thank you for your 5-stars. We're happy to hear Jesse was helpful and provided a great experience! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

July 10, 2022

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Employee Rating

The entire experience was amazing. Great choices, great service, great prices that make you come back More

by Keshaamor
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Davis, Joseph Vachon

Jul 10, 2022

Keshaamor responded

Great experience and completely satisfied with everything

Jul 11, 2022

Ewing Subaru of Plano responded

Keshaamor, thanks for the five-stars! We're glad to hear the entire experience was amazing and you're completely satisfied with your experience! We appreciate your praise. See you next time. Take care!

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