Jesse Ruiz

Great service, professional and efficient. Always impressed with the service! Thank you for the great customer care! Always impressed with the service! Thank you for the great customer care! More

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their primary focus was not on fixing my vehicle or providing quality service, but rather on obtaining a positive survey response. I felt constantly pressured and even attacked by the relentless reques providing quality service, but rather on obtaining a positive survey response. I felt constantly pressured and even attacked by the relentless requests for survey feedback, all while my actual concerns went unresolved. Their customer service was poor, and I felt like just another number rather than a valued customer. Despite repeatedly reaching out with my issues, I received little to no effort to address them. Instead, my interactions were dominated by survey requests, making it clear that their priority is their ratings, not their customers. I would never recommend this place to anyone. If you’re looking for genuine service and a company that stands behind their work, look elsewhere. This was an extremely frustrating experience, and I won’t be returning. More

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Absolutely the worst Mercedes Benz dealership, Unethical practices. I brought my car in for noise that I was hearing while breaking. I left my vehicle with the service advisor with no damages to the rear dr practices. I brought my car in for noise that I was hearing while breaking. I left my vehicle with the service advisor with no damages to the rear drivers side door. When I picked up my car and got home I noticed that they had damaged my drivers side rear door and tried to hide the damage . I notified them immediately and sent the pictures of the damage they did to my vehicle via text message . No one called me back. I reached out again the next day and spoke with Brayden the Express Service Advisor. I was lied to and was told that the car was brought in like that. “LIES” . I then drove to the dealership and met with Jesse the Service Manager. We went back and forth about the damage that they had done to my GLE rear drivers side door. He Lied as well and said that my vehicle was dropped off at the dealership with damage to the rear door, Even though there video footage up on checking in my vehicle showed no damage to the door. He then decided to make me an offer to have his detail shop to try and buff out the damage, but he said it wouldn’t be perfect. The other option was that they would pay half and I will have to pay the other half to get my car fixed. I told him no deal . I will not pay for damage that they did to my Vehicle. I will take further legal actions. This has been a very stressful and disappointing experience dealing with Mercedes Benz of Austin. VERY UNETHICAL PRACTICES More

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I recently visited the Mercedes Benz of Austin dealership for service on my GLS 450, and I must say, the service I received was nothing short of exemplary.  What impressed me was CJ Hodgson approach to cust for service on my GLS 450, and I must say, the service I received was nothing short of exemplary.  What impressed me was CJ Hodgson approach to customer convenience. Knowing that my car would be in service over the weekend , he arranged for a loaner vehicle. A testament to the dealership's commitment to customer satisfaction. When I picked up my car, it was not only serviced to perfection but also washed and cleaned, making it feel brand new. The efficiency and attention to detail with which the service was carried out are commendable. So my experience at the Mercedes Benz of Austin was outstanding. It's advisors like CJ that create loyal customers, and I will definitely be returning for all my future car needs. So of you're looking for a dealership that values your time and provides top-notch service, look no further. I highly recommend Mercedes Benz of Austin and, in particular, the assistance of CJ Hodgson. So a very big thank you to the service department and CJ Hodgson for your excellent customer service. And thank you Mrs. Bobbie Pyka for all your hard work.  John R. DeYoung  More

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I am so Dissappointed right now My car is not the same car i test drove my car yesterday and it was not like that at all Everybody know it wasn't like that so it's still not right Sorry for my loss i expe car i test drove my car yesterday and it was not like that at all Everybody know it wasn't like that so it's still not right Sorry for my loss i expected that from a shade tree mechanic shop not Mercedes Trying to sell me a $20,000 car is not the ANSWER i did not take it there cause i had trouble with the transmission i took it there only because it didn't START!!! More

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My service appointment was on time, my adviser called me a day before to confirm my appointment and also received me as soon I arrived at Mercedes Benz Austin, it was great deal. a day before to confirm my appointment and also received me as soon I arrived at Mercedes Benz Austin, it was great deal. More

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Recent visit to this dealership has met my needs for service and expectation on professional well put together shop. The waiting area is clean with a small shop for drinks and snacks which is great but service and expectation on professional well put together shop. The waiting area is clean with a small shop for drinks and snacks which is great but I expect this in a high end dealership for clients spending the money they do to maintain their vehicle while waiting. They do provide loaner vehicles but are booked far in advance so make an appointment ahead of time if your in need of that vehicle. Overall I will be returning to have my vehicle serviced by this dealership until I see fit that it no longer meets my needs. More

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I had a great experience at this dealership. The sales and service staff are helpful. The sales and service staff are helpful. More

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Service was excellent again. The staff is always very knowledgeable, professional and courteous. Jorge kept me informed on the progress with my vehicle and made sure every detail The staff is always very knowledgeable, professional and courteous. Jorge kept me informed on the progress with my vehicle and made sure every detail was taken care of. Thanks. More

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Brayden Clark did a very good job of getting all my service issues resolved in a timely manner. service issues resolved in a timely manner. More

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