Jesse Smith
Jesse Smith at Matthews Ford

Jesse Smith

Finance Manager

Matthews Ford

175 E Main St.
Norwich, NY 13815

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4.8
89 Reviews
4.8

89 Reviews

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89 Reviews of Jesse Smith

May 05, 2026

Dealership Rating
Employee Rating

Jon was very helpful. He assisted with every part of the repair process, from scheduling the appointment to working with the insurance company. Very responsive and answere More

by JENNIFERTELESKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Mendolia

May 15, 2026

Matthews Ford responded

Hi Jennifer! We're so glad Jon was able to help you navigate the ins-and-outs of dealing with insurance and getting your vehicle repaired at Matthews Ford of Norwich. We appreciate the 5-Star review, and look forward to seeing you again!

April 04, 2026

Dealership Rating
Employee Rating

Great dealership, we are repeat customers! !! Mike Grant's a wonderful sales representative, ask for him. More

by mmmschoellig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Grant , Mrs Mike Grant in the office.

Apr 06, 2026

Matthews Ford responded

Hello!  Thank you for choosing Matthews Ford in Norwich! We're happy to hear that our Sales Team and especially Mike Grant took excellent care of you and provided you with a hassle-free car buying experience. Congratulations on your New Vehicle and happy driving!

March 23, 2026

Dealership Rating
Employee Rating

Great to work with. Easy going and informative. Found a car that fit the bill. More

by fmaynard57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Grant

Mar 26, 2026

Matthews Ford responded

Hi- Congratulations on your new vehicle! We appreciate you choosing Matthews Auto and hope you enjoy every mile.

March 20, 2026

Dealership Rating
Employee Rating

Great dealership to work with I've bought many vehicles for my personal use and business. I was fortunate to order and receive a 2022 Shelby GT500 Heritage Edition even know they are very limited. Latest p More

by bbnmags
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Mar 20, 2026

Matthews Ford responded

Hi- It was our pleasure helping you find the right vehicle. Thank you for choosing Matthews Auto and enjoy your new ride!

March 15, 2026

Dealership Rating
Employee Rating

My permit expired and the license plates never arrived, so I had to leave the vehicle parked for a few days while they were being delivered. They just told me to keep driving and to call them if I got stop More

by esaumeraz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 17, 2026

Matthews Ford responded

Hi- We’re sorry to hear that the service performed did not meet your expectations. Quality workmanship is very important to us, and we regret to hear about your visit. We have brought this to our General Manager, Mark Lindenmuth's, attention.

March 01, 2026

Dealership Rating
Employee Rating

Very helpful and kind. Helped me to find a vehicle at the right price with the specs I was looking for. More

by jeffreyploutz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Lindenmuth, Lucas Beebe

Mar 02, 2026

Matthews Ford responded

Hi Jeffrey- Your feedback helps us continue providing excellent service. Thank you for letting us know how we did and enjoy your vehicle!

February 26, 2026

Dealership Rating
Employee Rating

I recently purchased my 4th Ford F-150 from Matthews Auto, and my 2nd F-150 from Sales Consultant Mike Grant. Mike has been and continues to be fantastic to work with. He makes the buying process almost More

by Ryan W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2026

Matthews Ford responded

Hi Ryan- We’re so glad to hear your experience was a great one with Mike. Congratulations and welcome to the Matthews Auto family!

February 13, 2026

Dealership Rating
Employee Rating

Would absolutely recommend this dealership. The quick lane not so much! They treat people like they are stupid! More

by Trixiepeewee1992
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Lindenmuth, Lucas Beebe

Feb 16, 2026

Matthews Ford responded

Hi- Your feedback means a lot to us. If there is anything more we could have done to provide a better experience, please don't hesitate to let us know.

January 22, 2026

Dealership Rating
Employee Rating

Great place to buy a vehicle, everybody works as a team, Lucas Beebe was great in taking care of everything to get me into my Ranger Raptor. More

by pgates0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Lindenmuth, Lucas Beebe

Jan 30, 2026

Matthews Ford responded

Hi- We’re so glad to hear your experience was a great one with Lucas. Congratulations and welcome to the Matthews Auto family!

January 07, 2026

Dealership Rating
Employee Rating

I have had only excellent experiences with Matthews Ford! Thank you for your assistance and interest in making that happen! More

by mdedrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 08, 2026

Matthews Ford responded

Hi- Thank you for shopping with Matthews Auto! We’re happy to know you had a smooth and stress-free experience. Have a great day!

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