Jessica Corbin
Jessica Corbin at New Smyrna Chevrolet

Jessica Corbin

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New Smyrna Chevrolet

2375 State Road 44
New Smyrna Beach, FL 32168

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1 Review of Jessica Corbin

May 20, 2026

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Online purchase with this dealership left me with a cracked windshield that was not divulged at the time of sell but on delivery!!! More

by William Burnette
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Recommend Dealer
No

Other Employees Tagged: Mario Cervi

May 21, 2026

New Smyrna Chevrolet responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 20, 2026

William Burnette responded

My experience with New Smyrna Beach Chevrolet left me extremely disappointed with the overall buying process and post-sale customer service. Before purchasing my 2022 Chevrolet Tahoe Premier, I received a walkaround video of the vehicle during my initial inquiry. The issue I later raised was visible on that video, and both the transport driver and I observed it upon delivery before I signed paperwork. Despite this, there was never any direct verbal disclosure to me regarding the concern, nor was there any written acknowledgment presented for me to review or sign before the sale was finalized. What frustrated me most was not simply the issue itself, but the handling of the situation afterward. During the process, I received inconsistent explanations regarding what was known, what was disclosed, and how the matter was being interpreted. I spent considerable time communicating with Chevrolet Customer Care, multiple dealerships, and management representatives trying to get straightforward answers and proper documentation. As a customer making a significant purchase, I expected transparency, professionalism, and consistency throughout the process. Instead, I was left feeling that my concerns were minimized and that clear communication was lacking from the very beginning. I understand that used vehicles may have imperfections, but honesty and customer service should never be optional. Based on my experience, I strongly encourage anyone purchasing a vehicle from this dealership to carefully inspect the vehicle, request written documentation of any concerns, and ensure all questions are fully answered before signing paperwork.

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