Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
146 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

5 yrs, 8 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

146 Reviews

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146 Reviews of Jessica Hermida

February 24, 2026

Dealership Rating
Employee Rating

Excellent service. Perfect Accommodating, professional and the work is a step above. The whole experience is like nothing I've encountered More

by TEAL1
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 25, 2026

Smythe Volvo Cars responded

Thank you for letting us know how well your Volvo XC40 service went. Jessica and our team are pleased to hear our accommodating and professional approach made your experience exceptional. We look forward to the opportunity to serve you again. Enjoy!

February 21, 2026

Dealership Rating
Employee Rating

Jessica has assisted us the last two times we needed to use the Service Center. She has as amazing both times. Plus I never needed to follow up because she always kept us informed. More

by BK3434
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 21, 2026

Smythe Volvo Cars responded

Hearing that Jessica made both Volvo XC90 visits seamless is fantastic. We’re glad she kept you informed so you didn’t have to follow up. We look forward to assisting with your next service. Enjoy!

February 21, 2026

Dealership Rating
Employee Rating

Very professional and easy I was helped very promptly upon arrival. And from that point on I was treated very professionally which really enhanced my experience! More

by Mgonnella
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 22, 2026

Smythe Volvo Cars responded

Thank you for noting how prompt and professional our service was for your Volvo XC90. Jessica was pleased to help you, and we appreciate the opportunity to enhance your experience. We look forward to assisting you again. Enjoy!

February 20, 2026

Dealership Rating
Employee Rating

What a great experience- professional, honest and fair. Would buy again - service is excellent as well More

by Jimrer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2026

Smythe Volvo Cars responded

We’re delighted your Volvo XC60 purchase felt professional, honest and fair, and that you found our service to be excellent. We look forward to serving you again whenever you return. Enjoy!

February 19, 2026

Dealership Rating
Employee Rating

I would rate the service at Smyth Volvo above average. The customer attention is above average More

by JPK4ZB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Smythe Volvo Cars responded

Thank you for the five-star rating. Jessica and our team are glad the service on your Volvo XC40 and the personalized attention stood out. We look forward to seeing you again. Enjoy!

February 19, 2026

Dealership Rating
Employee Rating

The team is very responsive, transparent, and provides excellent service. I highly recommend SMYTHE Volvo for your next car or for service on your current Volvo. More

by cjohnson74
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson, Abood Katib

Feb 19, 2026

Smythe Volvo Cars responded

Thank you for highlighting our team’s responsiveness, transparency, and excellent service. We’re pleased you’d recommend us for your next Volvo purchase or service and look forward to assisting you again. Enjoy!

February 19, 2026

Dealership Rating
Employee Rating

Timely and provided regular updates. Jessica made sure to give me an update every couple of days from when I dropped my car off. I am struggling with Volvo corporate, but the experience More

by giancarlo.maranzano
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 19, 2026

Smythe Volvo Cars responded

We appreciate you highlighting Jessica’s timely updates throughout your service. We understand dealing with Volvo corporate can be frustrating, and we’re pleased our team’s support made your dealer-level experience excellent. It’s great to know your visit went smoothly from start to finish. Enjoy!

February 18, 2026

Dealership Rating
Employee Rating

Excellent customer service. Especially Jessica-kind helpful courteous knowledgeable. Explained everything & listened to my concerns More

by Bandmom2257
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 18, 2026

Smythe Volvo Cars responded

It’s wonderful to hear Jessica provided attentive and informative support during your Volvo XC90 service. Thank you for allowing us to address your concerns clearly. Enjoy!

February 18, 2026

Dealership Rating
Employee Rating

Easy and simple I appreciated the ease of the process and the transparency Thank you More

by abhay.u.nayak
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 19, 2026

Smythe Volvo Cars responded

Thank you for sharing that the service for your Volvo XC90 felt straightforward and transparent. Jessica and the team are glad the process was so simple. We appreciate you trusting us with your service needs. Enjoy!

February 17, 2026

Dealership Rating
Employee Rating

Dealership were very helpful and they professional. Steven the salesperson was very helpful as was Regina in the service center. Jessica did cause a bit of stress and confusion when she said the issue More

by MISH.HEALY
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 17, 2026

Smythe Volvo Cars responded

Thank you for recognizing our team’s helpful and professional assistance and for your five-star rating. We’re sorry for the confusion Jessica caused about your vehicle’s issue and we appreciate the opportunity to improve our communication. Enjoy!

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