Jessica Hermida | Page 2

We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder Verified Customer Verified Customer

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I bring my 2012 xc60 here once a year in April for an oil change and usually something else. They have been helpful. I do most of my mechanical work, which make newer Volvos frustrating. Two years ago I h change and usually something else. They have been helpful. I do most of my mechanical work, which make newer Volvos frustrating. Two years ago I had a battery charging message that was actually an emissions sensor. The service writer was very helpful and gave me enough documentation to replace it. Last year they resynchronized three key fobs that had come unsynchronized. This year I had a bad cooling fan. The service writer couldn't answer a specific question about the troubleshoot. I had asked if they had checked for the run signal on the harness. I went ahead and replaced the cooling fan assembly in that worked fine, so no problem. Applause to Volvo engineers - the car worked fine without a cooling fan until we got unseasonably hot weather in March. More

by DAVIDSCHIERHOLZ Verified Customer Verified Customer

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Jessica checked me in for my yearly maintenance. She asked if any issues with the vehicle and I said no. She then reminded me there was a recall notice that I totally forgot about even though i has She asked if any issues with the vehicle and I said no. She then reminded me there was a recall notice that I totally forgot about even though i has the letter in my bag. Good looking out Jessica, I really needed that update. All in all Jessica made it a very pleasant experience. More

by KSCARTY55 Verified Customer Verified Customer

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Excellent customer service from Jessica Hermida. She helped me out immensely. Please convey my gratitude. In addition, the service was efficient and high quality. I am a fan of Smythe Volvo. She helped me out immensely. Please convey my gratitude. In addition, the service was efficient and high quality. I am a fan of Smythe Volvo. More

by NICKKRASSY Verified Customer Verified Customer

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Always a pleasure. Everyone is responsive and helpful In 3 years of being a customer never had an issue Everyone is responsive and helpful In 3 years of being a customer never had an issue More

by Steve Verified Customer Verified Customer

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I do not have much to say as this was my 1st time there. They were good and efficient. They were good and efficient. More

by HILARYPATTERSON16 Verified Customer Verified Customer

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Very professional and courteous. Answered all my questions and very helpful. Very pleasant experience with all. Answered all my questions and very helpful. Very pleasant experience with all. More

by GREGORY.KOWALSKI Verified Customer Verified Customer

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Overall great experience. Helpful and on time. Would recommend to other customers who need service. Helpful and on time. Would recommend to other customers who need service. More

by NEAL.G Verified Customer Verified Customer

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Great service. Valet team was prompt, professional and overall pleasant. Jessica was on top of things and got all information I needed and repair processed on time. Valet team was prompt, professional and overall pleasant. Jessica was on top of things and got all information I needed and repair processed on time. Thanks again! More

by CFARZAD Verified Customer Verified Customer

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They are exceptionally well prepared well planned, and well organize they know how to take care of customers well organize they know how to take care of customers More

by AMANDA.G.MACK Verified Customer Verified Customer

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