Jessica Mannon | Page 2

Walt Massey Chevrolet GMC Lucedale responded

Thank you so much for your incredible loyalty and support! We’re truly honored to have earned your trust since 2014. Customers like you are the reason we love what we do. Thank you for continuing to choose Walt Massey for your automotive needs. We sincerely appreciate your business and look forward to serving you for many more years to come!

Walt Massey Chevrolet GMC Lucedale responded

Thank you for taking the time to share your experience. We’re sorry to hear about the repeated issues with the module and the frustration and unexpected towing expenses this caused you and your wife. We’re glad our team was able to provide helpful service and get the issue taken care of. Your two thumbs up means a great deal to us! Thank you for trusting our team with your vehicle—we truly appreciate your support and look forward to serving you again.

Walt Massey Chevrolet GMC Lucedale responded

Thank you so much for your wonderful feedback! We’re thrilled to hear our team was friendly and helpful, and that this was the easiest and most uncomplicated vehicle purchase you’ve ever experienced. That’s one of the highest compliments we could receive! We truly appreciate your kind words and your trust in our team. Thank you for choosing us, and congratulations on your new vehicle! We hope you enjoy it for many years to come and look forward to serving you again in the future.

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback! We’re thrilled to hear our team provided fast, excellent service and was able to resolve your emergency service needs quickly. It’s great to know our staff made such a positive impression during your visit. We also appreciate your honest feedback regarding the automated phone system. We understand that many customers prefer speaking with a person, especially when dealing with urgent service needs, and we value you sharing your perspective. Feedback like yours helps us continue improving the overall customer experience. Thank you for choosing us and for trusting us with your vehicle. We truly appreciate your support!

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback. We understand your frustration when you're unable to speak with a real person while trying to schedule an appointment. We know how important personal communication can be, especially when arranging service for your vehicle. That said, we're glad to hear that once you connected with our service department, the team was helpful and took good care of you. We appreciate both your kind words and your honest feedback, as it helps us identify areas where we can improve the customer experience. Thank you for your support and for choosing us. We truly appreciate your business.

Walt Massey Chevrolet GMC Lucedale responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your kind words! We’re thrilled to hear Jessica goes above and beyond for her customers and provides the knowledgeable service you deserve. Her dedication to helping others and expertise in her department truly make a difference. We’ll be sure to share your compliments with her. Thank you for your support and for choosing us!

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear you always have a great experience with our team. Good communication, courtesy, and keeping you informed are all important to us, and we truly appreciate your continued trust and business!

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear you had a really great experience and appreciate you choosing to do business with us again in the future. Thank you as well for sharing your feedback on the new phone system. We recently launched it and are diligently working to smooth out the experience for our customers.

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad to hear our service team took great care of you. Jessica is definitely a valued part of the team, and we appreciate you recognizing her helpfulness and dedication to great customer service!