Jessica Petrane

Very responsive and car was delivered back to me on time. Also a loaner car was available Also a loaner car was available More

by PEGGYJAKACKI Verified Customer Verified Customer

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Everything was awesome as usual. Jonathan Batt is the best. He always makes things easy. Jonathan Batt is the best. He always makes things easy. More

by TIM.SHORTALL Verified Customer Verified Customer

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Service agent was able to fit my repair in with only 1 hr advance notice. They completed the service in 2 hrs from my arrival. advance notice. They completed the service in 2 hrs from my arrival. More

by JAY.REESE44 Verified Customer Verified Customer

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Jessica answered all of my questions and returned my calls promptly. She even found a coupon which helped a little with the price of the service. The mobile service was great and interesting to watch. B calls promptly. She even found a coupon which helped a little with the price of the service. The mobile service was great and interesting to watch. By them coming to my home eliminated the time that would have been wasted traveling and sitting waiting for my car to be serviced. Would definitely use this option again. More

by BLESSED59 Verified Customer Verified Customer

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Sales is good service is not. My car is just a month old and been in shop almost 1 week. Initially called service no one ever called back. Went into deal service department even t My car is just a month old and been in shop almost 1 week. Initially called service no one ever called back. Went into deal service department even though they are supposed to pick up my car since they never called me back I went into deal service without appointment. They kept my car gave me a loaner that was someone’s daily car with hardly no gas. Engine light on they said if not flashing don’t worry about it. Who wants a new car with check engine light on. I asked for them to bring my car but again no response so I have to go in again More

by kimgraci Verified Customer Verified Customer

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I was disappointed by their unwavering assistance that if I did not arrive by 6 PM exactly I would have to return the next day. This was stated emphatically, even though they were aware that I was coming fro I did not arrive by 6 PM exactly I would have to return the next day. This was stated emphatically, even though they were aware that I was coming from over 100 miles away in very heavy traffic I would never recommend Mercedes-Benz of Alexandria for any reason to anyone. More

by GOLFGIRL08057@yahoo.com Verified Customer Verified Customer

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Great service for my convertible and the video that arrived on the next day walking me through the work performed was incredible. Great customer service - Thank you so much!! arrived on the next day walking me through the work performed was incredible. Great customer service - Thank you so much!! More

by LSAULLSMITH Verified Customer Verified Customer

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The service advisor was excellent and very knowledgeable. Great service and very professional. Thank you Great service and very professional. Thank you More

by SHELLSHARP Verified Customer Verified Customer

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Towed our car while on vacation and the dealership got us back up and running. Only missed one day from our vacation while a computer glitch was dx and repaired. Yea! back up and running. Only missed one day from our vacation while a computer glitch was dx and repaired. Yea! More

by EDANDPAMGILLESPIE Verified Customer Verified Customer

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Always have exceptional service at Mercedes in Atlantic City. Very professional and very prompt. Thank you! City. Very professional and very prompt. Thank you! More

by JSANTO65 Verified Customer Verified Customer

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