Jessica Petrane

Sales is good service is not. My car is just a month old and been in shop almost 1 week. Initially called service no one ever called back. Went into deal service department even t My car is just a month old and been in shop almost 1 week. Initially called service no one ever called back. Went into deal service department even though they are supposed to pick up my car since they never called me back I went into deal service without appointment. They kept my car gave me a loaner that was someone’s daily car with hardly no gas. Engine light on they said if not flashing don’t worry about it. Who wants a new car with check engine light on. I asked for them to bring my car but again no response so I have to go in again More

by kimgraci Verified Customer Verified Customer

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I was disappointed by their unwavering assistance that if I did not arrive by 6 PM exactly I would have to return the next day. This was stated emphatically, even though they were aware that I was coming fro I did not arrive by 6 PM exactly I would have to return the next day. This was stated emphatically, even though they were aware that I was coming from over 100 miles away in very heavy traffic I would never recommend Mercedes-Benz of Alexandria for any reason to anyone. More

by GOLFGIRL08057@yahoo.com Verified Customer Verified Customer

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Great service for my convertible and the video that arrived on the next day walking me through the work performed was incredible. Great customer service - Thank you so much!! arrived on the next day walking me through the work performed was incredible. Great customer service - Thank you so much!! More

by LSAULLSMITH Verified Customer Verified Customer

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The service advisor was excellent and very knowledgeable. Great service and very professional. Thank you Great service and very professional. Thank you More

by SHELLSHARP Verified Customer Verified Customer

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Towed our car while on vacation and the dealership got us back up and running. Only missed one day from our vacation while a computer glitch was dx and repaired. Yea! back up and running. Only missed one day from our vacation while a computer glitch was dx and repaired. Yea! More

by EDANDPAMGILLESPIE Verified Customer Verified Customer

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Always have exceptional service at Mercedes in Atlantic City. Very professional and very prompt. Thank you! City. Very professional and very prompt. Thank you! More

by JSANTO65 Verified Customer Verified Customer

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It was a pleasure working with Jessica. Very accommodating, courteous and professional. Would recommend Jessica to anyone. Very accommodating, courteous and professional. Would recommend Jessica to anyone. More

by DFERRARO0 Verified Customer Verified Customer

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I was placed with Daniele , from start to finish she made my experience a smooth pleasant process, she is beyond pleasant and knowledgeable about vehicles and the service at Mercedes, Mercedes is lucky to ha my experience a smooth pleasant process, she is beyond pleasant and knowledgeable about vehicles and the service at Mercedes, Mercedes is lucky to have her .. a gem , her customer service skills outstanding and will recommend her and that location in eht nj ! More

by LASEPU7 Verified Customer Verified Customer

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Great service. I walked in looking for my title and registration. They were efficiently filed at the front desk. Jessica was pleasant and efficient. The entire tr I walked in looking for my title and registration. They were efficiently filed at the front desk. Jessica was pleasant and efficient. The entire transaction took less than five minutes. Thank you. More

by DRTRIV Verified Customer Verified Customer

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She was very helpful and has great communication. I would highly recommend her service going forward I would highly recommend her service going forward More

by Zacoya13 Verified Customer Verified Customer

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