Jessica Theodore | Page 14

an hour agoNEWThis was my first time buying from this an hour agoNEW This was my first time buying from this dealership and my experience was terrible. First it seemed to be going well. They showed me se an hour agoNEW This was my first time buying from this dealership and my experience was terrible. First it seemed to be going well. They showed me several cars in my budget that did not quite fit my needs. then I was shown a "2016 Ford escape" that suited me perfectly. My fiance and I were armed with our cell phones researching the car before purchase and found that it was known to have transmission problems. The manager offered to extend the warranty to ease my mind. I thought I was getting a great deal. I looked over the warranty carefully, the selling price was a little higher than the average 2016 ford escape, but I was willing to pay it because I felt like the warranty made the price worth it. I got excited, made a dumb move agreed to purchase the car. I get into the office, and everything is "sign here, initial here" as fast as possible. I left feeling great about my purchase. UNTIL I got home, printed my insurance documentation, and realized I had purchase a 2013, not a 2016. I thought I was losing my mind and triple checked mine and my fiancees browser history. We both heard 2016, neither of us ever googled a 2013 model. Now I know that was dumb on my part to not triple check the year and model I was purchasing, but I never expected to be mislead about that part and instead spent too much time reading the warranty part and just assumed I was getting the car I was told that it was. I called Tracy Myers and he did agree to let me return the car. So I drove back to the dealership, and was completely shamed in the office. "Most people research the car before they buy it" I reminded the manager that I had been researching the car on my phone and even pointed out that 2016 models were known to have transmission issues. He then tells me the sales person had no reason to lie, and I agree, I believed she made an honest mistake. But google history doesn't lie, why would both mine and my fiances browser history say 2016? We both are mistaken? She said 2013 and we both heard 2016? I told him usually people tell you the correct year of the car you are purchasing. He asked if he would lower the price if I would consider keeping the car. Out of frustration I said yes, gave him my firm offer, and he said he would get back to me Monday. But after that whole experience, I will be returning the car no matter what offer he makes. The fact that they mislead me makes me uncomfortable. At first I believed it was an honest miscommunication but after he tried to shame me into keeping the car and placed all the blame on me without accepting any responsibility I do not believe this is an honest place to buy. I paid cash, no loan, and he saw me thoroughly researching 2016 models. The price I paid for the 2013 model is $4,500 more than other dealerships selling the car. I never ever would have thought that was a fair deal. I realize it was on the paperwork and it is my fault for not double checking the year, but that just goes to show how sneaky some of these dealerships can be. So if you are buying from here, be prepared that the car they tell you you are getting may not infact be the car they sell you and check the paperwork, including the make model and year, with a fine toothed comb. I will say I do believe that Tracy Myers is doing me a favor by letting me return the car. I am thankful he is at least an honest man. But I do question the rest of their staffs integrity. Also don't be fooled by all the positive reviews like I was. The salesperson sends you a text and tells you to leave a positive review while standing there watching you the entire time. Super weird and unnecessary if you are running an honest establishment. I would have left a glowing review if I left with the car I thought I purchased. But the fact that they sold me a car in which the transmission was recalled for $4,500 over market value makes me sick to my stomach. Especially when I thought I was getting a completely different model. To further show how shady they are, I left this review on Google first and I kid you not, it is nowhere to be found!! More

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My experience here was out of this world. All of the staff was very friendly and up beat. Nixon was the guy who helped me and he was out of this world. He worked with me in every angle and everything we staff was very friendly and up beat. Nixon was the guy who helped me and he was out of this world. He worked with me in every angle and everything went super smooth. I highly highly recommend for everyone especially people with no hope. More

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I can’t explain how fast and great the service was. Jessica was great and the opener was too! Went in and came out with a car! 👍🏽👍🏽 Jessica was great and the opener was too! Went in and came out with a car! 👍🏽👍🏽 More

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WARNING THIS PLACE IS A SCAM. walk into the dealership friday, they said everything looks good but the guy that appoves it will not be here until monday so i said ok see you on monday. went there on monda friday, they said everything looks good but the guy that appoves it will not be here until monday so i said ok see you on monday. went there on monday talk to the sales man and the financial agent they asked me about what kind of truck or car i wanted and said they would be in touch. i said ok again. then i got played until tuesday then the salesman said his financial agent was in the hospital . i called back to ask for the financial agent he was with a customer they said . so he straight up lied to me. wow. i could not believe it .WARNING IF YOU WANT TO GET SCREWED GO TO FRANK MYERS AUTO MAXX . GOOD LUCK. I CAN JUST IMAGINE WHAT HIS CARS WILL DO TO YOU More

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Frank Myers is the worst auto place to lease from I would never refer anyone there or go back there ever again I have been getting the runaround for the past 2 months my car has been sitting in the same spot never refer anyone there or go back there ever again I have been getting the runaround for the past 2 months my car has been sitting in the same spot they have not answered my calls or came to see what was wrong with my car I have purchased the alternator or starter spark plugs battery and oil changed in less than 1 month I explained this to Frank Myers and my car is still not working I have two small kids that I need transportation for Chris who I was working with knows all of the information it just seems like they don't care I have a 2017 Hyundai Accent only had for a year and it's not working Frank Myers is not want to come get it nor trade it back in for another car so it's like I'm stuck with it no help at all not no consideration they are the worst place ever I would not recommend anyone buying or leasing from them I would not recommend any stars if I could they are very poor More

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Great people to work with. They make purchasing a vehicle very easy and stress-free. Thank you Jessica and Keith for all of your help. very easy and stress-free. Thank you Jessica and Keith for all of your help. More

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She was very help fully , I was able to find the exact call I was looking for . They was all very nice here I would most definitely come back . call I was looking for . They was all very nice here I would most definitely come back . More

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Jessica made my 1st time experience great. She made sure my 1st was great and worth it. She never got irritated even tho i changed my mind so many times. Well worth it. my 1st was great and worth it. She never got irritated even tho i changed my mind so many times. Well worth it. More

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This is my 10th purchase from this company and once again they worked every way and were amazing !!! I love my 2018 Nissan Altima SL !!! they worked every way and were amazing !!! I love my 2018 Nissan Altima SL !!! More

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So was down on my luck. My Jeep had blown up. I called Frank Myers. Not really thinkin I be riding same day with very Lil $. Well team member name Jessica went above and beyond to help me She did get m Frank Myers. Not really thinkin I be riding same day with very Lil $. Well team member name Jessica went above and beyond to help me She did get me n a new car. I can’t thank her enough. More

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