Jessica Velasquez

My experience with Carson Cars was deeply disappointing. Initially, they misled me into a lease when I clearly intended to purchase. Once the deal was sealed, their customer service vanished into thin air. Initially, they misled me into a lease when I clearly intended to purchase. Once the deal was sealed, their customer service vanished into thin air. When they finally offered assistance, it came in the form of courtesy cars, both of which were complete disasters. The first one broke down, leaving me to deal with towing, and the second one had its transmission fall out on the freeway. The staff's behavior was shockingly rude and unprofessional throughout, demonstrating a lack of integrity and commitment to customer satisfaction. More

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Very unprofessional when it comes to how they treat their customers once they sign papers to buy one of their cars. I in-house financed a 2007 BMW and purchased gap insurance and a limited warranty. I purcha customers once they sign papers to buy one of their cars. I in-house financed a 2007 BMW and purchased gap insurance and a limited warranty. I purchased this vehicle in June of 2020 with studded tires on it and it began having issues shortly after the warranty expired. Their solution to the studded tires was having a lot attendant pull each and every stud out by hand- compromising the integrity of the tire. I paid off the vehicle in April of 2021 and requested to cancel my gap insurance. Jessica in accounting had me fill out a cancellation form and said she would take care of it for me. A few months go by and I forget about the cancellation. I follow up with her multiple times over the next YEAR and hear absolutely nothing. No response to emails and no returned calls. October of 2022 comes around and I finally get ahold of Jessica. I ask her for an update on my gap insurance and she said she never received a cancellation request from me. I ask her to send me another cancellation form and fill it out and send it back to her within 30 minutes of her sending it to me. Still no response or confirmation she received it. I follow up beginning of November 2022- no response, end of November- no response. Called and asked to speak to her multiple times- she was never available. Finally January 4th, 2023 I get ahold of Jessica again. I asked why I hadn’t heard anything from her. She said “she had a lot of customers” and “hasn’t even checked her emails for the day but she had no update”. I told her the least she could have done was respond with something. I end up taking it upon myself to contact the gap company and cancel the policy myself. They tell me they’ve never even received a cancellation request from Carson Cars on my behalf. I contact Jessica again via email on January 5th to let her know I cancelled the policy and would be by in 2 weeks to pick up a check. Again- no response. January 23rd, 2023 I try and contact Jessica given it’s been the two weeks and plenty of time for the refund amount to arrive. She’s once again unavailable but I talk to the office manager Keila and explain the situation to her. This is the first time I’ve been able to talk to someone in accounting other than Jessica. Keila was very understanding and let me know she’d talk to Jessica and get the situation resolved as soon as possible. I call again Tuesday January 24th to ask Jessica if she has the refund ready, she says she hasn’t gotten around to it but maybe tomorrow. I call again Wednesday and get her voicemail. Thursday January 26th I have a missed call from Carson Cars. I assumed it was Jessica calling me telling me she had a check for me. I call back and speak to Jessica and apologize for missing her call. She said it wasn’t her who called me but the sales guys were following up with old customers- I said well I don’t have my BMW anymore but do you have a check for me yet. She replied with no because the owner hasn’t checked the mail yet…. Frustrated with how long she has pushed this out, I simply say ok give me a call as soon as it’s ready. Turns out this missed call was from Keila, calling to see if Jessica’s handled the situation. I tell her no, and that Jessica has had an excuse for why it’s not ready all week. She informs me the refund containing my portion arrived to Carson Cars on January 19th and the check should have been cut by now. Keila apologized for the situation and said she would cut the check for me herself. She had a check ready for me not even an hour later. Unfortunately it’s employees like Jessica that do not care for their customers once they leave the dealership that ruin business for used car dealerships. Thankfully Keila handled the situation quickly but it was something Jessica should have done a year and a half ago. Sadly I’m not the only who’s had a bad experience here. More

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Wow. I’m so happy to meet Fernando and david Gonzalez at Carson cars. I drive away happy. Clear upfront pricing and a warranty I will be able to use in I’m so happy to meet Fernando and david Gonzalez at Carson cars. I drive away happy. Clear upfront pricing and a warranty I will be able to use in emergency I feel comfortable with pricing and the fair Loan options I had to choose from. Working In a budget and safety were my largest concerns and they solve my condition. Thx again. Michale. More

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I purchased a 1993 Dodge Caravan for $6,000 on February 27th 2022, and at the time of purchase I noticed the tires were dry rotted and unsafe to be on public roadways. I made it known to Jack the sales ass 27th 2022, and at the time of purchase I noticed the tires were dry rotted and unsafe to be on public roadways. I made it known to Jack the sales associate, he told me since it was closing time to bring the Van back the next day (Feb 28th) and they would put adequate tires on the vehicle. I went in the very next day, I spoke with Jack and his exact answer was, "My manager told me that it's not covered under warranty but if you go get new tires we will cover 50% of the cost." Which I have done while the warranty is still in effect, and now being dismissed and the agreement not being honored. Also the tires are 19 and 20 years old which is against WA DOT RCW 46.37.425, the vehicle has a 90 day warranty which the car lot is refusing to honor, they are also refusing to achknowledge the Implied Warranty of Washington State for Used Vehicles sold by dealerships, RCW 62A.2-314. I was forced to spend $647.82 out of pocket for new tires in which the dealership offered me and I quote "A couple of hundred bucks" reimbursement but would not give me an actual amount. Obviously to keep me from filing a suit in small claims court which I am going to do since the business refuses to resolve this sittuation fairly and adequately according to state laws and regulations. This business has had MANY poor reviews of similar issues, and also while I was in the establishment today (5/14/2022) another lady was having issues with her Ford Taurus which they refused to repair or compensate for the issues that NEEDED to be repaired that were of obvious safety concerns on public roadways. This business obviously has little to no reguard for their customers safety or other motorists as well. They obviously are taking advantage of the lack of knowledge of laws and of the customers rights when purchasing a used vehicle. This business is a poor example to the American Economy and a detriment to the community in which it serves. More

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These guys were spectacular when it came down to their services! Helped me get into a car, so I could continue building my life! Thank you guys so much! services! Helped me get into a car, so I could continue building my life! Thank you guys so much! More

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i purchased a 2006 BMW 535xi from Carson Cars on 9/21/2020. I interviewed with Reliable Credit over the phone, signed finance paperwork, purchased additional warranty and insurance through Geico (fu 9/21/2020. I interviewed with Reliable Credit over the phone, signed finance paperwork, purchased additional warranty and insurance through Geico (full coverage) and put down 1000.00 cash. the arrangement was to pay another 1000.00 down by 10/21/2020 (30 days) and my first payment in 45 days. they requested paystub copies and those were hand delivered by my daughter the next week when we sent her in to purchase a car from them as well. On Sunday October 11th we woke up and our car was gone. We called the police and they informed us that it had been repossessed. I called Carson Cars and they said they had no knowledge of this and i needed to call Monday. Monday I called at least 10 times and was immediately dismissed and sent to voicemail. Finally that evening I spoke to Jessica from Carson Cars, her explanation was our car had no financing so they had to pick it up? How can that be true I had the car 20 days, paperwork signed on 9/21/2020 and no payment due for 10 days. Jessica requested the paystubs again they were not in file i emailed them directly to her. Then she proceeded to tell me that I can get the car back if i paid 1180.00 (before the 1000.00 was even due??? and a 500.00 repossession fee. Then she requested I pay the 1180.00 over the phone and make payment arrangements on the repo fee. How can this be common practice to take a car before the scheduled payment due? Then require 680.00 additional dollars on top of agreed amount, demanding payment before contract scheduled dates? Then exactly 10 days before my daughters additional down payment was due they repossessed her new car as well. We have no car and are out 1000.00 I do not trust this car lot and their shady practices to not take the car again should we agree to pay these additional fees. They have lied to us on several occasions and to my friend who had originally referred me there. Lies regarding repairs covered in the first 90 days, referral bonuses and a few other minor statements we have found they were just pitching us for sale. More

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Worst experience ever. Went in and asked for a reliable car to drive me special needs daughter to and from childrens hospital. Have had problems since two days after driving it home. They have had my car f car to drive me special needs daughter to and from childrens hospital. Have had problems since two days after driving it home. They have had my car for more than 3 weeks and will not respond. Car is still under 90 day warrenty that is a joke. Now im careless with payments to complete before I can buy a new car. Small claims court here I come. Already got a lawyer. More

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