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Start your review of Jessica Velasquez.
Jessica Velasquez
Jessica Velasquez at Carson Cars
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Jessica Velasquez

Office Admin/AR

Carson Cars

13806 Highway 99
Lynnwood, WA 98087

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Dealership Experience

1 yr, 7 mos

Industry Experience

1 yr, 7 mos

Languages Spoken

English English

Spanish Spanish

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2 Reviews of Jessica Velasquez

October 22, 2020

Dealership Rating
Employee Rating

"i purchased a 2006 BMW 535xi from Carson Cars on..."

- daniellesanabria

i purchased a 2006 BMW 535xi from Carson Cars on 9/21/2020. I interviewed with Reliable Credit over the phone, signed finance paperwork, purchased additional warranty and insurance through Geico (full coverage) and put down 1000.00 cash. the arrangement was to pay another 1000.00 down by 10/21/2020 (30 days) and my first payment in 45 days. they requested paystub copies and those were hand delivered by my daughter the next week when we sent her in to purchase a car from them as well. On Sunday October 11th we woke up and our car was gone. We called the police and they informed us that it had been repossessed. I called Carson Cars and they said they had no knowledge of this and i needed to call Monday. Monday I called at least 10 times and was immediately dismissed and sent to voicemail. Finally that evening I spoke to Jessica from Carson Cars, her explanation was our car had no financing so they had to pick it up? How can that be true I had the car 20 days, paperwork signed on 9/21/2020 and no payment due for 10 days. Jessica requested the paystubs again they were not in file i emailed them directly to her. Then she proceeded to tell me that I can get the car back if i paid 1180.00 (before the 1000.00 was even due??? and a 500.00 repossession fee. Then she requested I pay the 1180.00 over the phone and make payment arrangements on the repo fee. How can this be common practice to take a car before the scheduled payment due? Then require 680.00 additional dollars on top of agreed amount, demanding payment before contract scheduled dates? Then exactly 10 days before my daughters additional down payment was due they repossessed her new car as well. We have no car and are out 1000.00 I do not trust this car lot and their shady practices to not take the car again should we agree to pay these additional fees. They have lied to us on several occasions and to my friend who had originally referred me there. Lies regarding repairs covered in the first 90 days, referral bonuses and a few other minor statements we have found they were just pitching us for sale.

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Recommend Dealer
No

Other Employees Tagged: Mike Carson, Zach Elliott

September 03, 2020

Dealership Rating
Employee Rating

"Worst experience ever. Went in and asked for a reliable..."

- NIKKI.P

Worst experience ever. Went in and asked for a reliable car to drive me special needs daughter to and from childrens hospital. Have had problems since two days after driving it home. They have had my car for more than 3 weeks and will not respond. Car is still under 90 day warrenty that is a joke. Now im careless with payments to complete before I can buy a new car. Small claims court here I come. Already got a lawyer.

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Recommend Dealer
No
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