Jessica Williams | Page 3

Had an engine blown on a 2 year old Trax. Took 2 months for the new engine to get delivered. No fault of the dealership Took 2 months for the new engine to get delivered. No fault of the dealership More

by cassiepatton5 Verified Customer Verified Customer

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Service Department is too notch. Work is always completed on time and with price that is quotes. Highly recommend this dealership/Service Center Work is always completed on time and with price that is quotes. Highly recommend this dealership/Service Center More

by kjmayes84 Verified Customer Verified Customer

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I would definitely go back. Straight up and forward with the customer (Me). My rep was a professional and a great person. If I have a chance to upgrade i would definitely upg Straight up and forward with the customer (Me). My rep was a professional and a great person. If I have a chance to upgrade i would definitely upgrade vehicle with them. More

by jcpadilla96 Verified Customer Verified Customer

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This was a service appointment. Left the key for the wheel lock on the center console. After the service the key was not there, and I had to look for it. They had put it in the glov Left the key for the wheel lock on the center console. After the service the key was not there, and I had to look for it. They had put it in the glove box. In my opinion, you put it back where the customer left it. Also, they moved the passenger seat all the way back to check the cabin air filter but they also leaned the seat all the way back. This put the entertainment screen into the baby car seat that we have in the back. We have already done that and cracked the screen. You could have added more cracks to the screen, so you really need to pay attention before you mess with the seat. GM did not design the Tahoe very well for baby car seats, especially rear facing. How do I know this, because you left the seat in this position and did not return it to a normal position. More

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Jessica William always does a great job working with me. She is very good at her job very knowledgeable of all repairs She is very good at her job very knowledgeable of all repairs More

by lds.1957 Verified Customer Verified Customer

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Service is good and prompt. .. jessica(s) are pleasant... most of the time the truck clean after service... every once in z while th r are some oil smudges on the visor and steer .. jessica(s) are pleasant... most of the time the truck clean after service... every once in z while th r are some oil smudges on the visor and steering wheel... More

by william.smith32 Verified Customer Verified Customer

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Jessica was very helpful and explained every thing that needed to be done she is very much appreciated needed to be done she is very much appreciated More

by martinezkaren29 Verified Customer Verified Customer

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Was very helpful with request on my warranty, wich I ended up not taking , she explained exactly how their work, warranty did not want me to use OEM parts ended up not taking , she explained exactly how their work, warranty did not want me to use OEM parts More

by Edgarschug63 Verified Customer Verified Customer

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Have had good experiences with the service department and a very good experience buying a new vehicle from Koepp. Lavon Villanueva was a pleasure to work with. a very good experience buying a new vehicle from Koepp. Lavon Villanueva was a pleasure to work with. More

by jeannine_rayfield Verified Customer Verified Customer

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We had a hiccup shortly after pickup my car, but the issue was quickly resolved. issue was quickly resolved. More

by sheras1964 Verified Customer Verified Customer

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