Jessie Johnson | Page 16

Disappointing & unpleasant I have been a long time customer of this dealership, and am generally happy with the service center. However the sales department has deteriorated ove I have been a long time customer of this dealership, and am generally happy with the service center. However the sales department has deteriorated over the years. Recently I needed to discuss my current contract with the F&I person. This could have been done over the phone but I was unable to get in touch Mr. Jessie Johnson. I was told that no appointment was needed, so I showed up to find out that he was on one hour lunch break (at 5pm?!) I got intercepted and fiercely attacked by two sales persons and one lease manager who were on a mission to sell me a new car despite my multiple declarations that this was not the purpose of my visit, and I DID NOT WANT A NEW CAR! They effectively prevented me from seeing the F&I, and instead of helping, wasted a whole hour of my and their time. Mr. Raymond Noah who sold me my current overpriced contract, was particularly aggressive and rude. His only concern was that I walked away with a new car on the same day. He used questionable tactics and deceptive information to try to make me buy/lease one. I am now looking forward to discontinuing my business with Lakeside Toyota asap. I would strongly discourage everyone from dealing with them. More

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My wife was involved in a traffic accident driving home from work and we needed to purchase another car. Family members have used Lakeside Toyota for years and strongly recommended them to us. I've pur from work and we needed to purchase another car. Family members have used Lakeside Toyota for years and strongly recommended them to us. I've purchased over 15 vehicles over the course of my life and have to say that Will Russ has got to be the most friendly, down to earth sales rep I've ever met. There was no pressure. There was no sales pitch. Instead, Russ focused on what our needs were, what our budget was and listened to understand what ultimately would make us satisfied. After looking at a number of vehicles as potential solutions and meeting other Toyota team members, my wife and I were able to select a Camry that fit us perfectly. Bottom line, we never felt like we were being rushed into a decision. We financed a portion of our purchase and that went off very smoothly as well. Now I realize why my family and friends kept telling me to check out Lakeside. Their people make a huge difference. We're glad we did. More

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EMPLOYEES ARE COURTEOUS .AND KNOWLEDGEABLE.I WOULD RECOMMEND THIS TOYOTA DEALERSHIP TO ANY ONE IN THIS AREA.THE SERVICE DEPT PROBABLY HAS MECHANICS. WITH THE MOST YEARS OF TOYOTA SERVICE EXPERIENCE OF RECOMMEND THIS TOYOTA DEALERSHIP TO ANY ONE IN THIS AREA.THE SERVICE DEPT PROBABLY HAS MECHANICS. WITH THE MOST YEARS OF TOYOTA SERVICE EXPERIENCE OF ANY IN THIS AREA. BUYING A NEW CAR AT THE DEALERSHIP WAS NOT A STRESSFUL SITUATION, AND THE LAKESIDE PARTS DEPT. IS OUTSTANDING WITH THERE CUSTOMER FIRST APPROACH. ---- 5 STARS----- More

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Lakeside Toyota has sold me my last four vehicles and five others for my wife and children. I have recommended their fine service to all my friends because I know everyone that walks into the showroom o five others for my wife and children. I have recommended their fine service to all my friends because I know everyone that walks into the showroom or service area will get the best care possible. There is no better place to purchase a vehicle than Lakeside Toyota. More

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The price quoted in the yard, was not the price given to us by some man in a box, (that we were never introduced to). Garet would go to some person and get the price, he'd say "today's my lucky day I get us by some man in a box, (that we were never introduced to). Garet would go to some person and get the price, he'd say "today's my lucky day I get a slow day discount" 1000 over the price quoted 10 min earlier. I thougt the days of high pressure sales were over. I wanted the price of the car not a game. Garet was great he knew his product, he gave me water, let me charge my phone with his charger. I think he felt bad that I did not get the price I wanted, I bought the car knowing I'd write this review to warn others about pricing tactics used, they see you want it and then raise the price. I'm just a guy that wanted a car I should have played hard ball and make them sweat, but i said no, I want this car. I saw an asian family walk out when the pulled the same thing on them. More

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