Jesus Soria

Courteous and accommodating I don't usually respond to surveys but am responding to this one. surveys but am responding to this one. More

by PMKISLING Verified Customer Verified Customer

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Jesus had everything ready for me including a loaner. Service was as expected . Quick and easy . Service was as expected . Quick and easy . More

by LESLIEDIROCCO Verified Customer Verified Customer

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Jesus goes above and beyond as a service advisor. I really appreciate his attention to detail, and his efforts to make sure everything is taken care of, to the customers satisfaction. Thank you Jesus I really appreciate his attention to detail, and his efforts to make sure everything is taken care of, to the customers satisfaction. Thank you Jesus! More

by YETT Verified Customer Verified Customer

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We came primarily for getting a notification on the dashboard we also got an oil change. It took all day and the primary problem was not resolved. But had a bill to pay for over $600. Never had an is dashboard we also got an oil change. It took all day and the primary problem was not resolved. But had a bill to pay for over $600. Never had an issue like that with MB in 50 years of ownership. The trade in/ sale value for this car is only $6000 So no a happy customer. Sorry for us and MB! Helgi Heidar More

by HEIDAR Verified Customer Verified Customer

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The service department was very accommodating with our recent issue. Jesus took care to address our concerns in a timely manner. recent issue. Jesus took care to address our concerns in a timely manner. More

by GUNARDS Verified Customer Verified Customer

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Awesome. Service rep was efficient, friendly, professional, knowledgeable. I appreciated that he noticed a small dent and let me know about dealer services to Service rep was efficient, friendly, professional, knowledgeable. I appreciated that he noticed a small dent and let me know about dealer services to easily fix it. There seems to be a lot of turnover and ad advisors there, I hope you’re able to keep him! More

by Tom Verified Customer Verified Customer

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Overall pleased with service and help. Fast, responsive and listened to my needs for the cat. Fast, responsive and listened to my needs for the cat. More

by None Verified Customer Verified Customer

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Awesome people, easy to work with, fast and prompt simple service. From sales person to Finance everything was smooth. Quality of product is nice too. Happy to bring my repeat business to this place. service. From sales person to Finance everything was smooth. Quality of product is nice too. Happy to bring my repeat business to this place. More

by JUANSORIA Verified Customer Verified Customer

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First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

by Matthew Verified Customer Verified Customer

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We weren’t kept up to date on what was going on. Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multipl Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multiple passengers in the car and spots in interior came back dirty that weren’t before. More

by BARRY39 Verified Customer Verified Customer

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