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Jewel Payne

Overview Reviews (613) Inventory (215)

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Jewel Payne

Service Advisor

Donalson Chevrolet Buick GMC

1415 Hwy 96 Bypass
Silsbee, TX 77656

Jewel has been in the car industry working in service for 10+ years. She started with our company in 2016 and took to the atmosphere of working with General motors customers! She currently lives in Honey Island and loves the country living. Her favorite things to do on days off is spending time with her small family and her French Bulldogs. You could find them bowling any day of the week! Her favorite car is the Cadillac XT4, Escalade or CT5 !!

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4.9

613 Reviews

Overview Reviews (613) Inventory (215)

Dealership Experience

9 yrs, 8 mos

Industry Experience

15 yrs, 10 mos

Specialties & Trainings

Service Advisor for GMC, CHEVY, CADILLAC & BUICK

4.9

613 Reviews

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613 Reviews of Jewel Payne

October 26, 2025

Dealership Rating

Employee Rating

I always use Donaldson for all services. Always accommodating to my needs. Very personable, knowledgeable and courteous Always accommodating to my needs. Very personable, knowledgeable and courteous More

by TAMARAPAYNE59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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October 23, 2025

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Employee Rating

Waiting ares no good. No remote a too loud TV. Phone charging station not working. Service good in and out quick. No remote a too loud TV. Phone charging station not working. Service good in and out quick. More

by tx.patriot

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Janna Weatherspoon

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October 19, 2025

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Employee Rating

Very polite & professional. Why would Dealerrater require a 15 word minimum. That is ridiculous! Next time I won’t take the survey. Why would Dealerrater require a 15 word minimum. That is ridiculous! Next time I won’t take the survey. More

by MCW830

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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October 17, 2025

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As usual I received courteous and prompt service. I look to Donaldson for service on my Cadillac each time. I look to Donaldson for service on my Cadillac each time. More

by MARILYNPEVETO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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October 12, 2025

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the service department always takes great care of us and we greatly appreciate it and their customer service. we greatly appreciate it and their customer service. More

by SJINBLTON1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Janna Weatherspoon, Meagan Adams, Keenan Simon, Perry Jones, Cody Brunner

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October 03, 2025

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Everything was great, as it always is! ! The very best service department and dealership around. ! The very best service department and dealership around. More

by LIBBIE2670

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Janna Weatherspoon

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September 29, 2025

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Employee Rating

Great service, knowledgeable and friendly service advisor, Jewel Payne…would recommend to friends….would limit making this a 15 word minimum! 😝 advisor, Jewel Payne…would recommend to friends….would limit making this a 15 word minimum! 😝 More

by JDC0416

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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September 28, 2025

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The entire team in service took care of my vehicle, in a manner that would make any car owner excited to get the car worked on with them. manner that would make any car owner excited to get the car worked on with them. More

by perryj71

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Janna Weatherspoon, Meagan Adams, Greg Mitchell, Jack Jones, Charlie Ozan, Keenan Simon

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September 14, 2025

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Employee Rating

Charlie did an amazing job. He kept us well informed through the whole process. We love the truck and couldn’t be more pleased. He kept us well informed through the whole process. We love the truck and couldn’t be more pleased. More

by Ashleyrenee1986

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charlie Ozan

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September 13, 2025

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Employee Rating

Donalson Chevrolet maintains bob segar's lyric-"like a rock" I would always return to this dealer ship for anythings. rock" I would always return to this dealer ship for anythings. More

by THOMASMORE702

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Janna Weatherspoon, Meagan Adams, Perry Jones, Cody Brunner

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