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Jim Aiken

Overview Reviews (91)

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Jim Aiken

Jim Aiken | Page 6

General Sales Manager

Land Rover North Haven

525 Washington Ave
North Haven, CT 06473

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5.0

91 Reviews

Overview Reviews (91)

5.0

91 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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91 Reviews of Jim Aiken

May 14, 2023

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Employee Rating

It is run as an insular “club” with no sense that the customer is truly valued customer is truly valued More

by EFSMITH

Verified Customer

Service Price Transparency

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Recommend Dealer

Other Employees Tagged: Kathleen Infante, Amanda Peck, Domenic Cerreto , John Apuzzo, Armad Hinton

May 18, 2023 -

Land Rover North Haven responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 12, 2023

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Excellent service and very responsive. Waiting room quiet and accommodating. All repairs and service well done Waiting room quiet and accommodating. All repairs and service well done More

by James Yue

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kathleen Infante, Amanda Peck, Domenic Cerreto , John Apuzzo, Armad Hinton

May 14, 2023 -

Land Rover North Haven responded

James, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 12, 2023

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They made me feel very comfortable while I waited and took very good care of my car. took very good care of my car. More

by elizabethauwarter

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Domenic Cerreto

May 14, 2023 -

Land Rover North Haven responded

Elizabeth, Thank you for choosing Land Rover North Haven. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 12, 2023

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They made me feel very comfortable while I waited and took very good care of my car. took very good care of my car. More

by elizabethauwarter

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Domenic Cerreto

May 14, 2023 -

Land Rover North Haven responded

Elizabeth, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Land Rover North Haven, we look forward to having you as a valued customer for many years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 05, 2023

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Excellent service! ! Best part was that I did not need to call them for updates on my order. They would always beat me to it and kept me at ease. I appreciate both Alber ! Best part was that I did not need to call them for updates on my order. They would always beat me to it and kept me at ease. I appreciate both Alberto and Geoff for their diligence and kindness. More

by D Sabir

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Recommend Dealer

Yes

Other Employees Tagged: Geoff McCoy , John Apuzzo, David Given, Armad Hinton, Bill Kokoszka, Alberto Rios

May 05, 2023 -

Land Rover North Haven responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

May 03, 2023

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From the sales to the service to the finance department everyone is warm knowledgeable and friendly. everyone is warm knowledgeable and friendly. More

by alistairhs

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kathleen Infante, Dave Esposito, Amanda Peck, Domenic Cerreto , John Apuzzo, Armad Hinton

May 03, 2023 -

Land Rover North Haven responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 03, 2023

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Friendly, professional, and supportive service. They make it easy to help their clients. 100% Recommend. They make it easy to help their clients. 100% Recommend. More

by DOUGLAS MCHUGH

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Recommend Dealer

Yes

Other Employees Tagged: Domenic Cerreto , Armad Hinton, Bill Kokoszka

May 03, 2023 -

Land Rover North Haven responded

Thanks for sharing your thoughts about your experience with Land Rover North Haven, Douglas. We appreciate your business and hope to see you again soon! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

April 18, 2023

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Professional, knowledgeable, and very pleasant. Did the job on a timely manner. Gave me a convenient appointment. Did the job on a timely manner. Gave me a convenient appointment. More

by Nadiasgirgis

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kathleen Infante, Dave Esposito, Amanda Peck, Domenic Cerreto , John Apuzzo, Armad Hinton

Apr 18, 2023 -

Land Rover North Haven responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Land Rover North Haven! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

April 11, 2023

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All the folks at Land Rover North Haven are great! All very knowledgeable. They made our purchase easy and are still always available to answer any questions. We had to order our Defender, and Geof All very knowledgeable. They made our purchase easy and are still always available to answer any questions. We had to order our Defender, and Geoff helped us every step of the way! More

by Anne

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Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Geoff McCoy , Armad Hinton

Apr 12, 2023 -

Land Rover North Haven responded

Anne, Thank you so much for choosing Land Rover North Haven! Congrats on your new purchase, and let Geoff know if we can be of any more assistance! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

April 09, 2023

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Jim and Geoff were incredibly helpful in the purchase of my car. They made it a seamless process and were very informative every step of the way. Highly recommend working with them! my car. They made it a seamless process and were very informative every step of the way. Highly recommend working with them! More

by Anthony

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Recommend Dealer

Yes

Other Employees Tagged: Geoff McCoy

Apr 10, 2023 -

Land Rover North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Anthony, please let us know. John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)