Jim Aiken
Jim Aiken at Land Rover North Haven

Jim Aiken | Page 5

General Sales Manager

Land Rover North Haven

525 Washington Ave
North Haven, CT 06473

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5.0
85 Reviews
5.0

85 Reviews

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85 Reviews of Jim Aiken

June 18, 2023

Dealership Rating
Employee Rating

I started with Geoff showing us and explaining the different models. Alberto rode with us and explained the options of the Discovery model that we were interested in. Armad showed us the finance optio More

by thomasroche2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geoff McCoy , Alberto Rios, Armad Hinton

Jun 19, 2023

Land Rover North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

June 13, 2023

Dealership Rating
Employee Rating

I had a magnificent service from the staff. They were very professional, patient and helpful in helping me to get the right vehicle for my needs. I HIGHLY recommend them , you won't get disappo More

by drcanond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geoff McCoy , Armad Hinton, Alberto Rios

Jun 14, 2023

Land Rover North Haven responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Land Rover North Haven! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

May 29, 2023

Dealership Rating
Employee Rating

Outstanding staff in service. Service advisors are on top of it every time I bring our cars in. More

by JKronholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Land Rover North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 14, 2023

Dealership Rating
Employee Rating

Great service team and technicians! Jim, Bill and Dave from sales and parts are true professionals! More

by JMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Esposito, Amanda Peck , Bill Kokoszka

May 15, 2023

Land Rover North Haven responded

Thank you for choosing Land Rover North Haven. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 14, 2023

Dealership Rating
Employee Rating

It is run as an insular “club” with no sense that the customer is truly valued More

by EFSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kathleen Infante, Amanda Peck, Domenic Cerreto , John Apuzzo, Armad Hinton

May 18, 2023

Land Rover North Haven responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 12, 2023

Dealership Rating
Employee Rating

Excellent service and very responsive. Waiting room quiet and accommodating. All repairs and service well done More

by James Yue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathleen Infante, Amanda Peck, Domenic Cerreto , John Apuzzo, Armad Hinton

May 14, 2023

Land Rover North Haven responded

James, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 12, 2023

Dealership Rating
Employee Rating

They made me feel very comfortable while I waited and took very good care of my car. More

by elizabethauwarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Domenic Cerreto

May 14, 2023

Land Rover North Haven responded

Elizabeth, Thank you for choosing Land Rover North Haven. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 12, 2023

Dealership Rating
Employee Rating

They made me feel very comfortable while I waited and took very good care of my car. More

by elizabethauwarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Domenic Cerreto

May 14, 2023

Land Rover North Haven responded

Elizabeth, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Land Rover North Haven, we look forward to having you as a valued customer for many years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 05, 2023

Dealership Rating
Employee Rating

Excellent service! ! Best part was that I did not need to call them for updates on my order. They would always beat me to it and kept me at ease. I appreciate both Alber More

by D Sabir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geoff McCoy , John Apuzzo, David Given, Armad Hinton, Bill Kokoszka, Alberto Rios

May 05, 2023

Land Rover North Haven responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

May 03, 2023

Dealership Rating
Employee Rating

From the sales to the service to the finance department everyone is warm knowledgeable and friendly. More

by alistairhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathleen Infante, Dave Esposito, Amanda Peck, Domenic Cerreto , John Apuzzo, Armad Hinton

May 03, 2023

Land Rover North Haven responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

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