Jim Belk | Page 2

They are the best dealership around. Suburban Ford has the best sales people and customer service The only place my whole family goes to Suburban Ford has the best sales people and customer service The only place my whole family goes to More

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Always friendly service, tuned-in to our needs, willing to do what it takes to keep us satisfied...and we always are. Jim Belk is an outstanding salesman; hope he never leaves Suburban! to do what it takes to keep us satisfied...and we always are. Jim Belk is an outstanding salesman; hope he never leaves Suburban! More

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Jim Belk. Professional. Kind. Honest. Best memory of anyone I know. He is so great to work with when getting a new car. I have gone to him since I was in my early 20s getting my first car out of colle anyone I know. He is so great to work with when getting a new car. I have gone to him since I was in my early 20s getting my first car out of college. I have gone back to lease from him every few years since. Excellent customer service. Great attitude. Always a pleasure to talk too. Unfortunately I had to end my leasing streak with him due to a new profession that offered me a company car. But when I am seeking a Ford, I will always return to Jim for help. I highly recommend asking for him with any new Ford car needs. More

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Fast Excellent treatment by Michael and also everyone I came in contact with . Best Dealership experience I have encountered .My first experience with a Ford dealership and leasing so excited to see where came in contact with . Best Dealership experience I have encountered .My first experience with a Ford dealership and leasing so excited to see where it goes from here.! More

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GREAT SERVICE Every visit to Suburban Ford is a pleasant experience whether for a service call or seeking information regarding a lease. This visit was for service Every visit to Suburban Ford is a pleasant experience whether for a service call or seeking information regarding a lease. This visit was for service and to seek information regarding my end of lease options. A very productive visit.s More

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Great service! Jim is the consummate professional who truly cares about his customers. My wife and I have both have F150's and won't take them anywhere else for serv Jim is the consummate professional who truly cares about his customers. My wife and I have both have F150's and won't take them anywhere else for service. great team up front as well. Just bought a new F150 from Jim Belk and it was a very smooth and painless experience. More

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F-150 Repair Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the qu Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the quality of service and professionalism that I have experienced! My family and I are lifetime customers! Guaranteed! Brian is a class act and an asset to your establishment! Thanks! More

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Very Unaccommodating and Unprofessional I have a 2017 F150 The electronic tailgate doesn't work. There is no manual way to open it. This is a big problem for me because I have a construct I have a 2017 F150 The electronic tailgate doesn't work. There is no manual way to open it. This is a big problem for me because I have a construction business, and I load and unload tools, materials and equipment in it everyday. I brought my truck in first thing last Monday morning. They told me it takes all day for a diagnosis and another half day for a repair, likely using a part they have in stock. I couldn't leave it that day, so Mr. Kleinow says call back Wednesday or Thursday and let us know. I did. He said we probably have no time to look at it this week, and we likely do not have any rental or loaner cars available, but I will double check. I said I would like to bring it in Friday, at least for the diagnosis, and asked him to call back and let me know. I never heard back from him. So Friday morning, I tried a different advisor, Mr. White. I made an appointment for that day with him, and called him to explain the problems I was having, and ask whether it was feasible to have my truck at least diagnosed that day. I was even willing to sit there and wait, or get a shuttle ride somewhere. He said, "I will check and call you back in two minutes". I never heard from him again. So for a week, I tried to get my truck into this dealership for a warranty repair, on something that was a critical issue for me, and they just didn't care. They were unprofessional, unaccommodating, and unconcerned. This is only the second time I have had to have the truck looked at by this service department in the 18 months I have owned it, and both were very bad experiences. I will never go back there, even though that is where I bought the truck. I relayed my experience on the John Toppi, the general manager, and Jim Belk, the sales consultant, who had helped me with my purchase back in February 2017, and I heard nothing back from them either, although apparently Mr. Belk was on vacation. As a result, for the past week, I have been manually lifting heavy tools, materials, and equipment in and out of my truck bed, using the side steps as best I can. If you have an important repair, and you're hoping for some understanding, and a professional response, take your Ford to another dealership. You will have a difficult time here, and regret it. The Quick Lane Tire and Auto Center here is fine, but the service department is lousy and has serious problems. I have been a business owner for 20 years, and I would never tolerate customer service like this from my company. More

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I will be back!! Jim Belk was great to work with, he was very patient and detail oriented. I am very particular when it comes to purchasing a vehicle and Jim was able Jim Belk was great to work with, he was very patient and detail oriented. I am very particular when it comes to purchasing a vehicle and Jim was able to deliver the truck I needed. I would highly recommend Jim to anyone shopping for a vehicle, especially if you want a salesman who is straight forward and doesn't use pushy sales tactics. More

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Always easy with Jimmy B Jim Belk is the best at Suburban Ford! He is truly the reason we return to buy Ford products. He makes a stressful event of car shopping seamless and Jim Belk is the best at Suburban Ford! He is truly the reason we return to buy Ford products. He makes a stressful event of car shopping seamless and fun. He knows our family and our needs and is able to match us with the perfect vehicle. Jim is the best and we are grateful for his dedication to our family and Ford. More

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