They showed me a KBB value for my trade-in that I believe
was fraudulent, based on 98k miles not 92k miles.
was fraudulent, based on 98k miles not 92k miles.
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by emeldamom
Oct 06, 2025 -
Alexandria Toyota responded
Thank you for bringing this to our attention. We’re sorry to hear about your concerns regarding the trade-in valuation and we take matters like this seriously. We’d appreciate the opportunity to review the details with you directly and clear up any discrepancies. At your convenience, please contact our Customer Relations Manager, Laura, at 703-778-3802. She’ll be happy to assist and make sure your concerns are fully addressed.
Special thanks to Thomas Ramey on the service team!
Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming
Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming from the passenger side of the car.
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by camrydriver
Other Employees Tagged:
Thomas Ramey
Sep 22, 2025 -
Alexandria Toyota responded
Thank you so much for your kind review! We're thrilled to hear that Thomas provided you with excellent customer service. His professionalism, friendly demeanor, and proactive approach in diagnosing your vehicle issue truly reflect the standard we aim to uphold. We'll be sure to pass along your feedback to Thomas and the rest of our service team. Thanks again for choosing Alexandria Toyota — we appreciate your trust and support!
I have been extremely happy with the service I have
gotten at this dealership. Simply is the best!
gotten at this dealership. Simply is the best!
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by Susanstarrsthompson
Service Price Transparency
Sep 14, 2025 -
Alexandria Toyota responded
Thank you so much for the kind words, Susan! We're thrilled to hear that you've been extremely happy with the service at our dealership-- particularly with Simpy. Your support means a lot to us, and we're proud to be your go-to team. Looking forward to continuing to serve you—thanks for being part of the Alexandria Toyota family!
Horrible don’t go there to buy used or new car they are
cheated you about misrepresentation of vehicle
cheated you about misrepresentation of vehicle
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by Bhajji1
From the minute Eric C.
answered my call in Sales, things went smoothly, and I got just the car I was looking for. Eric went above and beyond for me. He knows how to sell
answered my call in Sales, things went smoothly, and I got just the car I was looking for. Eric went above and beyond for me. He knows how to sell without the high pressure. Even closing on the car in the business office was a quick, efficient process. I am very happy with the service and my new Limited Edition RAV4!
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by deborahkdavis
Other Employees Tagged:
Eric C.
Aug 22, 2025 -
Alexandria Toyota responded
Thank you so much for sharing your experience with us, Deborah! We're thrilled to hear that Eric C. made your car-buying process smooth and enjoyable from start to finish. It’s great to know you found the exact vehicle you were looking for — and congratulations on your new Rav4! We truly appreciate your kind words and are so glad you're happy with both the service and your new ride. Enjoy every mile!
For three years now I have had my Lexus serviced by the
folks where I bought the car. The service, support and management of my visits are quick, professional and very appreciated. First class treatment.
folks where I bought the car. The service, support and management of my visits are quick, professional and very appreciated. First class treatment.
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by Williamsearsreese
Service Price Transparency
Jul 30, 2025 -
Alexandria Toyota responded
Hi William,
Thank you so much for your kind words and continued trust over the past three years! We're thrilled to hear that you've consistently had a positive experience with our service and team. Providing first-class treatment is always our goal, and it means a lot to know we're meeting your expectations. We truly appreciate your loyalty and look forward to serving you for many more years to come!
Just bought a 2025 RAV4 - Jim Brotherton was awesome.
He listened to our needs. He is super knowledgeable and his suggestions were most helpful and on target with our wishes for a car. The actual process
He listened to our needs. He is super knowledgeable and his suggestions were most helpful and on target with our wishes for a car. The actual process of buying the car was very smooth. Jim walked us through every step, introduced us to the great team at Alexandria Toyota involved in the process and together they left no loose ends. We have been service customers with Alexandria Toyota for many years and our service rep, Tom Cantrell is awesome as well. We were sorry to let go of our 1996 Corolla with only 380,000 miles, but look forward to many happy miles with our new RAV4. And Jim is so pleasant, we are going to ask him to play Santa at our next Christmas party :)!!
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by dave
Other Employees Tagged:
Tom Cantrell
Jul 30, 2025 -
Alexandria Toyota responded
Thank you so much for this wonderful review! We're thrilled to hear that Jim made your car-buying experience so smooth and enjoyable, and that Tom has continued to provide excellent service over the years. Saying goodbye to a 1996 Corolla with 380,000 miles is no small thing—but we’re excited for all the new memories ahead with your 2025 RAV4. And we’ll be sure to let Jim know he’s got a future gig as Santa! 🎅
The advicer and manager the whole team excellent waiting
time and services on time also solve my concern
time and services on time also solve my concern
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by Abdirahman abdi
Service Price Transparency
Jul 19, 2025 -
Alexandria Toyota responded
Hi Abdirahman,
Thank you for sharing your experience! We’re pleased to hear that our entire team provided excellent service, timely support, and resolved your concerns. Please don’t hesitate to reach out whenever you need assistance in the future.
Have been a customer since 1992 bought 8 vehicles through
out the years
It’s always an honest no hassle or haggle experience
The service desk is the same always accommodating no games just down to the fa
out the years
It’s always an honest no hassle or haggle experience
The service desk is the same always accommodating no games just down to the facts
Great job my family thanks you for all the help you have provided us
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by Milenass131
Service Price Transparency
Other Employees Tagged:
Manriquez
Jul 07, 2025 -
Alexandria Toyota responded
Milenass131, thank you so much for your continued trust and loyalty. It is great to hear that our team, both in sales and service, continues to provide the honest, straightforward experience you deserve. We look forward to serving you for many more years to come!
Everyone went out of their way to make the buying
experience as easy as possible.
experience as easy as possible.
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by David D.
Other Employees Tagged:
Surafel Hunachew, CJ Giles, Imad Alkadi
Jul 03, 2025 -
Alexandria Toyota responded
David,
Thank you for taking the time to leave us a positive review! We hope you enjoy your vehicle for many years!
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