Jim Brotherton
Jim Brotherton at Alexandria Toyota

Jim Brotherton | Page 11

Sales Consultant

Alexandria Toyota

3750 Richmond Hwy
Alexandria, VA 22305

4.4
119 Reviews
4.4

119 Reviews

Write a Review

119 Reviews of Jim Brotherton

January 13, 2021

Dealership Rating
Employee Rating

Wonderful and fast service. Highly recommend. They got me in quickly for my problem and the service was friendly and competent. I will be returning. More

by Mollygold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2021

Alexandria Toyota responded

Thank you for taking the time to share about your recent Service experience. We appreciate your continued business and look forward to assisting you next time. Laura Smith: Customer Relations Manager-703-778-3802

December 22, 2020

Dealership Rating
Employee Rating

They always want me to pay to fixe my car while a have warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MAN More

by Yacoubasoule007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 08, 2021

Alexandria Toyota responded

I am very sorry to hear about your recent experience and would like to the opportunity to personally address your concerns. At your earliest convenience, please contact me directly for further assistance at 703-778-3802. Thank you for taking the time to share your valued feedback and I look forward to speaking with you soon. Laura Smith; Customer Relations Manager

November 11, 2020

Dealership Rating
Employee Rating

Discriminating with non-US citizens. Farther Damaged my car. Lying on their promises. Careless of the spreed of infection. No value for your money. No customer care. Not recommended More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lying

Dec 18, 2020

Alexandria Toyota responded

Thank you for taking the time to share your valued feedback. At your earliest convenience, please contact me directly for further assistance at 703-778-3802. Thank you for being a valued Alexandria Toyota customer and I look forward to speaking with you soon. Laura Smith: Customer Relations Mananger

September 25, 2020

Dealership Rating
Employee Rating

Excellent Service Why 25 words I I I I I I I I I I I I I I I I I I I i More

by Kryder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mohammed

Oct 05, 2020

Alexandria Toyota responded

That is awesome to hear and we value your continued loyalty to Alexandria Toyota. Let us know if we can be of any assistance and we look forward to seeing you next time. Laura Smith: Customer Relations Manager-703-778-3802

September 01, 2020

Dealership Rating
Employee Rating

Cannot thank Jim enough for helping with the purchase of my new 4Runner! It truly could not have been a better experience and I highly recommend Jim when looking for your next car. -Alina More

by amiturbe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 20, 2020

Dealership Rating
Employee Rating

I truly enjoy the professional service on how Jack Taylor's Service Department take care of my RAV4 SUV. I am confident with their technician who knows what to do to keep my SUV in great shape. The p More

by mcraechancie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amad,

Aug 24, 2020

Alexandria Toyota responded

That is awesome to hear and we appreciate your loyalty to Alexandria Toyota. Thank you for taking the time to share your experience and we look forward to servicing your RAV4 for a lifetime. Laura Smith: Customer Relations Manager-703-778-3802

August 11, 2020

Dealership Rating
Employee Rating

Fast, affordable service from the best service team I’ve ever experienced. Jack Taylor Toyota has been taking care of my Prius since I bought it in 2006. Excellent!! More

by ViddyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: My entire service team.

Aug 11, 2020

Alexandria Toyota responded

That is awesome to hear and we appreciate your valued feedback. Our staff is truly dedicated to ensure our customers have an excellent experience and we look forward to servicing your Prius for a lifetime. Laura Smith: Customer Relations Manager-703-778-3802

July 01, 2020

Dealership Rating
Employee Rating

They have a great operation going, I’ve brought my car here for four years now after buying it here as well. I would definitely recommend. More

by matthewjhodgkins
Recommend Dealer
Yes
Jul 09, 2020

Alexandria Toyota responded

Thank you for taking the time to share about your experience with us. We value you as our customer and look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

February 19, 2020

Dealership Rating
Employee Rating

I see a lot of customer complaining. The technician let you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. More

by alcides
Recommend Dealer
Yes
Feb 21, 2020

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Service experience. Our Toyota trained technicians thoroughly check your vehicle during each service to ensure it continues to run well. Please do not hesitate to contact us if you need any assistance and we look forward to seeing you on your next visit. ~~Laura Smith: Customer Relations Manager*703-778-3802

November 21, 2019

Dealership Rating
Employee Rating

Great Services, I’m very satisfied with the job doing in my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job More

by Carlos Martínez y Haydemar Cova
Recommend Dealer
Yes

Other Employees Tagged: Cristian Gutiérrez

Nov 21, 2019

Alexandria Toyota responded

Thank you for taking the time to share about your recent experience with Cristian. He is dedicated to providing our customers exceptional service he looks forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager*703-778-3802

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