Jim Brotherton | Page 11

HORRIBLE CUSTOMER SERVICE! Reached out in interest to a 2018 accord touring and James reached out to me! Advised him of my situation, and what my interest were! Reading the reviews I was already skeptical 2018 accord touring and James reached out to me! Advised him of my situation, and what my interest were! Reading the reviews I was already skeptical of reaching out cause I see they don’t treat customers right, but gave it a chance! I told James I wanted to see a bill of sale before I submit my application! He seemed so helpful(at first) and stating” we do our best to help our customers!” LIESSS! Stated he would get me a bill of sale over so I can see the numbers, never bothered! Sent ANOTHER text stating hey haven’t received anything, no response! So finally get a text from James stating he attempted to call and text but went to voicemail(LIES) I have Verizon, and never missed a call. So Tuesday morning started the process again with the application, ended up needing a high down payment. I asked if my mother co signed would that work! He responded yes it should work, however my mother wanted a bill of sale. FINALLY received a bill of sale, and my mother and I re filled out the application, only to find out 2 hrs later, I get a text from James the car sold! So basically you all ran my mothers credit KNOWING the car was sold or selling, and made hard inquiries!!! My mother is PISSED, and definitely reaching out to her attorney to see what could be done! because A, the vehicle was in process of a deal, and the fact they STILL RAN HER CREDIT to other banks knowing this, is illegal! SO no this dealership is horrible!!! I see why their Google reviews are so horrible!!! More

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Jenny Kirby and her team at Jack Taylor's Alexandria Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Maryland to get my service done, and even saved me money at the end. They fixed all the issues and confirmed that I definitely needed new brakes! One of the best service teams I have worked with over the years. The service department is why I will consider purchasing my next new vehicle at Jack Taylor's. More

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Wonderful and fast service. Highly recommend. They got me in quickly for my problem and the service was friendly and competent. I will be returning. me in quickly for my problem and the service was friendly and competent. I will be returning. More

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They always want me to pay to fixe my car while a have warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MAN warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MANAGEMENT. Also, they didn't tell me that my car was stolen before I bought it, and I can't find low car insurance. I will never ever recommend someone to this store. More

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Discriminating with non-US citizens. Farther Damaged my car. Lying on their promises. Careless of the spreed of infection. No value for your money. No customer care. Not recommended car. Lying on their promises. Careless of the spreed of infection. No value for your money. No customer care. Not recommended More

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Excellent Service Why 25 words I I I I I I I I I I I I I I I I I I I i I I I I I I i More

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Cannot thank Jim enough for helping with the purchase of my new 4Runner! It truly could not have been a better experience and I highly recommend Jim when looking for your next car. -Alina my new 4Runner! It truly could not have been a better experience and I highly recommend Jim when looking for your next car. -Alina More

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I truly enjoy the professional service on how Jack Taylor's Service Department take care of my RAV4 SUV. I am confident with their technician who knows what to do to keep my SUV in great shape. The p Taylor's Service Department take care of my RAV4 SUV. I am confident with their technician who knows what to do to keep my SUV in great shape. The price is affordable, timing is great and very knowledge of my SUV. I am a pleased customer. More

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Fast, affordable service from the best service team I’ve ever experienced. Jack Taylor Toyota has been taking care of my Prius since I bought it in 2006. Excellent!! ever experienced. Jack Taylor Toyota has been taking care of my Prius since I bought it in 2006. Excellent!! More

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They have a great operation going, I’ve brought my car here for four years now after buying it here as well. I would definitely recommend. here for four years now after buying it here as well. I would definitely recommend. More

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