Jim Brotherton | Page 11

I truly enjoy the professional service on how Jack Taylor's Service Department take care of my RAV4 SUV. I am confident with their technician who knows what to do to keep my SUV in great shape. The p Taylor's Service Department take care of my RAV4 SUV. I am confident with their technician who knows what to do to keep my SUV in great shape. The price is affordable, timing is great and very knowledge of my SUV. I am a pleased customer. More

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Fast, affordable service from the best service team I’ve ever experienced. Jack Taylor Toyota has been taking care of my Prius since I bought it in 2006. Excellent!! ever experienced. Jack Taylor Toyota has been taking care of my Prius since I bought it in 2006. Excellent!! More

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They have a great operation going, I’ve brought my car here for four years now after buying it here as well. I would definitely recommend. here for four years now after buying it here as well. I would definitely recommend. More

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I see a lot of customer complaining. The technician let you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. More

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Great Services, I’m very satisfied with the job doing in my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job More

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Simpi is the best Thank you, Simpi Each time I've brought "Sapphire" my 2014 Highlander, you've always been thorough, enthusiastic and price minded, something you wou Thank you, Simpi Each time I've brought "Sapphire" my 2014 Highlander, you've always been thorough, enthusiastic and price minded, something you would not expect at a dealership. Im so pleased with my choice of buying and service at Jack Taylors More

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Rude customer service accepting waking but when you At they said at their website 9pm if you go at 5pm they Saib no more walking really painful when you’re driving from re accepting waking but when you At they said at their website 9pm if you go at 5pm they Saib no more walking really painful when you’re driving from really for awy More

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It was great. I always go to this dealer because they have knowledgeable representatives. In addition, they take care of the vehicle after they get the customer inf I always go to this dealer because they have knowledgeable representatives. In addition, they take care of the vehicle after they get the customer informed by what his/her car needs. In general, I don't need to make an appointment to get my car serviced. More

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Dealer mistakes do not go un-noticed I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes mad I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes made as to whether or not my car passed inspection. The chapter ended with my car passing inspection but the story did not. Toyota made up for the incorrect initial assessment by giving me a free 100k check, car details, and headlight restoration - for free. I did not ask for any of these services, instead they insisted as a courtesy for their mistake and a thank you for being a loyal customer. The service was schedule less than a week later. They were even going to give me a fee rental for the day from the dealership but I declined because I did not need a second car. Joe was the Manager I worked with an he was FANTASTIC - informative, kind, concerned about me, and you can see he really cars about the reputation and service delivered by Jack Taylor's Alexandria Toyota/Scion. The gesture was very kind and my car looks fantastic. Thank you Toyota. More

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Very helpful staff! Especially, Mr.Jim Brotherton! Greetings! I leased through Xchange Leasing-a New 2015 Toyota Prius, especially for its mileage. Mr.Jim Brotherton and other staff were greatly helpf Greetings! I leased through Xchange Leasing-a New 2015 Toyota Prius, especially for its mileage. Mr.Jim Brotherton and other staff were greatly helpful. Thanks! More

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