Jim Duran | Page 8

Repeat customer Jim Duran is absolutely amazing. He takes the time to listen to exactly what your looking for and what best fits your situation. Jim thank you. Jim Duran is absolutely amazing. He takes the time to listen to exactly what your looking for and what best fits your situation. Jim thank you. More

by degreener1957 Verified Customer Verified Customer

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Excellent service All departments gave us 5 Star services!!!!! Definitely recommend Bozard Ford Lincoln of St. Augustine Florida!!!! Carlos, James and the Service Depar All departments gave us 5 Star services!!!!! Definitely recommend Bozard Ford Lincoln of St. Augustine Florida!!!! Carlos, James and the Service Department did an outstanding job. More

by JADERS005 Verified Customer Verified Customer

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Purchase Lincoln MKZ All aspects of the sale were truly remarkable. Bozard sets an example and high standard for other dealers. I found the MKZ online and completed the sa All aspects of the sale were truly remarkable. Bozard sets an example and high standard for other dealers. I found the MKZ online and completed the sales agreement over the phone. Upon arriving to the dealer all staff members were professional and courteous. The entire experience from beginning to end was fast, efficient and positive! More

by DanMacch... Verified Customer Verified Customer

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Thanks to Carlos who helped me to buy Ford 250 cargo van I'm very satisfied with Bozard dealership! I bought new F250.Professionalism, quick service, good deal and discounts, big Thanks to Robert in finance. I'm very satisfied with Bozard dealership! I bought new F250.Professionalism, quick service, good deal and discounts, big Thanks to Robert in finance. Recommend to all More

by Yuriy V Verified Customer Verified Customer

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Fast and efficient repair Jeff Sparks made a warranty repair appointment for me and had my truck in and out quickly while I waited. Excellent service and repair - thanks Bozard Jeff Sparks made a warranty repair appointment for me and had my truck in and out quickly while I waited. Excellent service and repair - thanks Bozard Ford! More

by abf350 Verified Customer Verified Customer

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Bought a car in one day! My husband and I had an amazing experience. It took us three hours to buy a car. We met with car salesman Jim Duran, he made us feel comfortable buyin My husband and I had an amazing experience. It took us three hours to buy a car. We met with car salesman Jim Duran, he made us feel comfortable buying a new car. Was very patient and courteous. Rick Garcia help us with the loan and gave us the best deal. He explain everything to us in detail. Overall, it was a great experience. Gina More

by GINACMOBOX Verified Customer Verified Customer

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Pleasant experience We had a pleasant, helpful, no pressure experience with Bozard Ford. We were able to locate the vehicle we wanted on-line. Contact with Jim Duran abou We had a pleasant, helpful, no pressure experience with Bozard Ford. We were able to locate the vehicle we wanted on-line. Contact with Jim Duran about the vehicle was easy. He was very helpful and accommodating with getting the information we needed. Rick Garcia was then just as helpful in getting the paperwork completed in a timely and efficient manner. I would highly recommend Bozard Ford for any vehicle needs. More

by HSOCAIN Verified Customer Verified Customer

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Doing the right thing.. Everyone at Bozard seems to go out of their way to make sure their customers are happy. I recently purchased a used 2016 F-150 that had a few issues Everyone at Bozard seems to go out of their way to make sure their customers are happy. I recently purchased a used 2016 F-150 that had a few issues with water leaking inside the cab. The truck was still under original warranty. A quick call to Jim Duran resulted in a quick call back response from Jeff Sparks in service. I explained to Jeff that during recent heavy rains I was hearing water slosh in the driver's side of the vehicle. It could be heard when stopping and it sounded like it was in the door or the lower part of the frame. The water was also coming inside the cab wetting the carpet. Jeff quickly got me scheduled in for the leak specialist to take a look at it. He discovered that the vapor barrier in the doors had come loose and it needed to be secured. Jeff indicated that since the carpet and pad was so wet he ordered a replacement carpet for the vehicle and it would be in the following week. I took the vehicle home and during that time we had some hard rain. I discovered that I was still hearing the water in the driver's side of the vehicle. I had also received a call from Jeff that the carpet was in and he wanted to get me back in to replace it. I told Jeff I was still hearing the water entrapped in the frame and suggested that we get the leak specialist to look at it again before replacing the carpet. Jeff agreed and scheduled me for service with the leak specialist and subsequent carpet installation if leak is repaired. Jeff advised me he would need the vehicle for a couple of days and said he would arrange for a rental vehicle. When I brought the vehicle in I asked Jeff if he would arrange for me to talk to the leak specialist so I could discuss what I was hearing and where I thought the water was being trapped. Jeff arranged that for me and as a result they were able to find the source of the leak. It was about 2-3 hours after I had returned home that Jeff called to let me know they were able to find the leak and repair it. The third brake light fixture was not properly sealed and was allowing water to run into and collect inside the frame. Jeff advised that he would have the new carpet installed and truck would be ready as promised. Even though it took a couple of visits to fine the source of the leaks, Jeff always seemed to be one step ahead of me. I did not have to ask for something to be done with the carpet....I did not have to make arrangements for a ride home to Mandarin....there was no hesitation when I wanted to talk to the technician doing the leak check. Every step of the way I was kept informed. That is what I call great service and "doing the right thing" without being asked. More

by JIm Verified Customer Verified Customer

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Great customer service Very knowledgeable of the used vehicle I purchased. Fair value if my trade in. Answered all my questions and concerns about vehicle and service cont Very knowledgeable of the used vehicle I purchased. Fair value if my trade in. Answered all my questions and concerns about vehicle and service contract. Wonderful customer service all around. More

by STEPHANIE Verified Customer Verified Customer

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Very Happy They did a great job. Very happy with my guy Matt Tudor. Professional, helpful, were respectful of my time. I will be going back for my next truck her They did a great job. Very happy with my guy Matt Tudor. Professional, helpful, were respectful of my time. I will be going back for my next truck here. More

by PROGERO Verified Customer Verified Customer

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