Jim Ingenito | Page 2

Worst Service Department Ever My wife leased a Jeep here 16 months ago. The purchase process was satisfactory. Since leasing the Jeep we have had nothing but bad experiences with My wife leased a Jeep here 16 months ago. The purchase process was satisfactory. Since leasing the Jeep we have had nothing but bad experiences with the Service Department. They are both rude and incompetent. The check tire pressure light kept coming on and about once a week one tire kept needing a few pounds of air. We took the car in to the service department and they said they could not find anything wrong with the tire. Two days later it was completely flat in our driveway requiring my wife to call AAA to help her change the tire. Took the tire into a tire place and they immediately found a nail. How much of an expert factory certified mechanic does one need to be to find a nail in a tire? Then we started to have problem with the car rolling backward while in park. This is Jeep has a different transmission than the one in 2015 that had all the problem with people not knowing if the car was in park or not. This transmission is clearly marked. This happened twice... both times about an hour or two after the car had been parked it rolled five feet backwards out of our driveway into a public street. We are lucky no one was injured or killed. I took the Jeep into the service department and the expert behind the counter told me all Jeeps roll backwards when you put them into park. Let me repeat this... the factory certified Jeep expert mechanic stated clearly, "All Jeeps roll backwards when in park." Right there is reason enough to never buy another Jeep product as long as I live. In addition to the rolling backwards issue, I also mentioned that whenever we ran the heat it smelled like something was burning inside the cabin and I often smelled something burning when walking past the front of the car after parking it. None of these issues could be replicated by the "expert" mechanics and I was told there was nothing wrong with the car in a very rude manner. When I picked up the car I went to the receptionist and asked to speak with the general manager. She asked me, "Why?" I responded that I wanted to speak to the general manager. She asked why again. This went back and forth three or four times. She then told me to sit and she would get him for me. I walked away from the reception area and watched the receptionist for ten minutes. She made no effort to contact the general manager or have him some speak with me. This receptionist is both rude and incompetent. So... I found the general manager on my own... a Mr. Jim Ingenito. I relayed all of the above complaints to Mr. Ingenito and he apologized. He said that he had heard some similar complaints in the past. He asked me if I would give him the opportunity to make all of these negative experiences right. I said OK. He promised to call me the next day, have me come back to have his "best man" look at the car and offered me a loaner while they looked the car over. Mr. Ingenito is NOT A MAN OF HIS WORD! He did not call me the next day... or the day after that. He has not called me at all. Therefore, he did not have anyone look at this defective vehicle. In my opinion the general manager, the service manager and the receptionist should all be fired. I cannot recommend this dealership to anyone for anything. I have bought dozens of new cars in my life. Twenty years ago I worked in the auto sales industry. In all of my experiences this dealership ranks among the very worst. More

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Issues Resolved Orland and Felix resolved my issues with registration. Never did acknowledge the other issues, but I'm updating from a 1 to 2 star for their help gett Orland and Felix resolved my issues with registration. Never did acknowledge the other issues, but I'm updating from a 1 to 2 star for their help getting the Jeep registered. More

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Wanting to please Jim Ingenito was genuinely wanting to make your purchase a good experience,will definitely deal with him again Paperwork handled by Neil also very e Jim Ingenito was genuinely wanting to make your purchase a good experience,will definitely deal with him again Paperwork handled by Neil also very efficient. Thanks too both More

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Supportive Staff Very supportive staff! :) Jared is very patient and kind hearted ! Overall my experience with dealership was uplifting during my car hunting time. I a Very supportive staff! :) Jared is very patient and kind hearted ! Overall my experience with dealership was uplifting during my car hunting time. I appreciate the deligence and care shown! More

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Jimmie Green and Jim Ingenito are the BEST!! I have been buying my cars at Central Avenue Chrysler for the past 10+ years. I have always worked with Jim Ingenito on the $ side and have to say he I have been buying my cars at Central Avenue Chrysler for the past 10+ years. I have always worked with Jim Ingenito on the $ side and have to say he is awesome. He always tells you the truth and keeps his word! I have had the pleasure of having Jimmie Green as my sales and go to guy for the past 6-7+ years and he always goes above and beyond!! He'll never steer you wrong! Also another honest guy! Hard to find in this business!! If you need great customer service and two guys who are honest and reliable you MUST see Jimmie and Jim. Tell them "The Dork" sent you....lol!! More

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Excellent service I was looking for a CPO and Jim invited me in. He and Brian took care of everything, from making sure he Jeep was perfect to the paperwork. All I had I was looking for a CPO and Jim invited me in. He and Brian took care of everything, from making sure he Jeep was perfect to the paperwork. All I had to do was go into the dealership (Jim was kind enough to pick me up on his way in) and drive off the lot. By far most pleasant car buying experience. Thank you gentlemen. More

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A great place to purchase I was so glad we purchased my Jeep from to Central Avenue Chrysler Jeep. They were great. Sales Associate Bianca Alfalla and General Manager Jim Ingen I was so glad we purchased my Jeep from to Central Avenue Chrysler Jeep. They were great. Sales Associate Bianca Alfalla and General Manager Jim Ingenito were so helpful. Speak with them to assist you, and you will not be disappointed you did. More

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My new go-to dealers!!!! Very professional sales staff. Knowledgeable and accommodating, flexible and patient! Shopped with them back and forth for about 3 weeks and was alway Very professional sales staff. Knowledgeable and accommodating, flexible and patient! Shopped with them back and forth for about 3 weeks and was always more than satisfied with the service. Very patient with all the questions about leasing vs. buying and pretty fair with my trade in!! Would highly recommend Jimmy and Jarrod as a team. They work well together and get the job done! DMac More

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Excellent experience that sent me home with my dream car! After reaching out to this dealership, Jonathan and his staff was nothing but extremely accommodating to every one of my requests. Although they did n After reaching out to this dealership, Jonathan and his staff was nothing but extremely accommodating to every one of my requests. Although they did not have the car in the lot, they made their best efforts to locate this car for me and ultimately sent me home with my dream car. Always reliable and truly put the buyers wants first. Rarely do you find a dealership like this one! Thank you so much Central Avenue Jeep! More

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2015 Town and Country My wife and I bought a 2015 Town and Country and cant tell you how happy we were with the salesperson Bianca and the Manager Jimmy. They took there My wife and I bought a 2015 Town and Country and cant tell you how happy we were with the salesperson Bianca and the Manager Jimmy. They took there time to answer all our questions and concerns. Negotiating was a pleasure! It even took under 30 min to do our trade-in and pick up our new car everywhere else it took almost two hours. Very efficient very well organized and very trustworthy dealership!!!! More

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