Jim Kostack | Page 21

One of the worst dealerships I have ever had to deal with. Purchased a 2020 X4M in June during pandemic. Met with the finance department to sign paperwork and take delivery when I was asked it I wanted with. Purchased a 2020 X4M in June during pandemic. Met with the finance department to sign paperwork and take delivery when I was asked it I wanted to purchase the over priced Tire and Wheel protection and the maintenance agreement ($2700 and $2100). My first question was are they refundable if I sell the vehicle. Response was very clear “absolutely the only thing is it would be prorated “ well after 6 months with the vehicle I decided to sell it and when I went back to the dealer the finance department finally responded to my 3rd request 1 1/2 weeks later. There response was the maintenance agreement stays with the car and and am entitled to $0 dollars. Then it took Jim Kostack 1 1/2 weeks to get back to me to tell me the same thing and bring absolutely no value to this refund. So basically I was lied to at time of delivery and this completely worthless sales manager Jim Kostack told me I should have read the fine print in the contract. PLEASE BE WARNED about this dealership. I also was never able to get an appointment with the service department as well. Overall this is the worst high end BMW dealership in the area. I would opt for BMW Devon that was much more professional and will not lie to you. PLEASE STAY AWAY FROM WEST GERMAN BMW. Worst experience of my life. More

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Amazing Experience and great employees!! I had an exceptional experience at this dealership, their attention to detail was wonderful. The employees- Jim, Jeremy, and Phil went above and beyo I had an exceptional experience at this dealership, their attention to detail was wonderful. The employees- Jim, Jeremy, and Phil went above and beyond to make this experience world class. I would highly recommend to buy a car here! More

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Amazing I have been leasing and owning BMW's for over 20 years. I must admit that I had the most pleasurable experience at this dealership. I dealt with at le I have been leasing and owning BMW's for over 20 years. I must admit that I had the most pleasurable experience at this dealership. I dealt with at least 6 different folks in this dealership and I would hire anyone of them. I must tell you that Jim (GM) and Phil my sales person were absolutely amazing. Nothing was to much to ask of them and they definitely went the extra mile. I went in trying to purchase my 2016 7 series and left leasing a 750 and returned one week later to lease a X7 for my wife. I have already recommended this dealership along with Jim & Phil to our friends and colleagues. These folks definitely make you feel like family. Alan Giannone More

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Great Experience What a great experience start to finish. I was in and out in 1 hour with the most beautiful car I have ever driven. I have purchased many cars in the What a great experience start to finish. I was in and out in 1 hour with the most beautiful car I have ever driven. I have purchased many cars in the past, non of which went as smoothly as this. Jim and Phil were very honest throughout the entire process and it felt like I was buying this car from a close friend. As long as I own a BMW, I will never shop anywhere else. Thanks Phil and Jim!! More

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Excellent Buying Experience Highly recommend West German BMW for your next car purchase. From start to finish they exceeded all of our expectations. Everyone was helpful and kn Highly recommend West German BMW for your next car purchase. From start to finish they exceeded all of our expectations. Everyone was helpful and knowledgeable and went out of their way to help. More

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