Jim Laferriere | Page 12

Buying a 2017 Explorer Everything went smoothly. Except had a recall one day after the purchase. I am hoping to have it fixed tomorrow. I enjoy driving the Explorer Everything went smoothly. Except had a recall one day after the purchase. I am hoping to have it fixed tomorrow. I enjoy driving the Explorer More

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My easiest and best experience purchasing a vehicle so far. Jim Lafrerriere was extremely easy to do business with and I plan on purchasing vehicles from him in the future! He made my experience extremely pleas Jim Lafrerriere was extremely easy to do business with and I plan on purchasing vehicles from him in the future! He made my experience extremely pleasant and has earned a life long customer. More

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Sales experience I was interested in buying a truck. I started with the internet group and made an appointment. When I arrived, the salesman had no idea why I was th I was interested in buying a truck. I started with the internet group and made an appointment. When I arrived, the salesman had no idea why I was there even though I provided him with the sales contact I had spoken to earlier. Then the salesman asked me to drive him to the truck. Then, the truck was boxed in and had to drive him back again. Then, we finally dug it out (it should have been waiting for me on my appointment). We took a test drive. I told him I wanted the truck but he insisted I wait another half hour so the sales manager could "work the numbers". I said I have the numbers from the internet and I would buy it for that. But, he backed down saying that those are special offers and I didn't qualify. What a disaster. I asked him to call me the next day when he had the numbers. No call. Snake oil sales team would be a compliment. If you were just honest from the beginning, we could have done a deal. Instead, you have earned a negative reputation with me. Sorry for this review, but maybe you can learn from it. More

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I dread car shopping, hate dealerships. Pleasantly surprised I never bother with dealerships. Almost always walk out feeling bamboozled and taken for a fool. This was not at all what I expected. Our sales guy Ji I never bother with dealerships. Almost always walk out feeling bamboozled and taken for a fool. This was not at all what I expected. Our sales guy Jim was awesome, He went over everything in great detail, really seemed like a good guy that wanted us to get what we needed at a good price. The business manager in finance was also sincere and helpful. Everything about the experience was easy. I couldn't believe it. Great experience. Great staff and facility. More

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