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Start your review of Jim Lanie.
Jim Lanie
Jim Lanie at Tom Roush Mazda Mitsubishi
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Jim Lanie

Used Car Manager

Tom Roush Mazda Mitsubishi

525 David Brown Dr
Westfield, IN 46074

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5 Reviews of Jim Lanie

June 27, 2019

Dealership Rating

"Horrible Customer Service / Rude / No Communication"

- Qsb123

Contacted Bob Wood to help buy an SUV remotely. Flat out lied to me multiple times for reasons as to why he couldn’t respond to an email. I had to chase him to try to buy a used car... Amazing, didn’t realize there was such a shortage of used cars in Indy. I have him examples from their website to show what I was interested in. After my 3rd attempt in getting info in 4 days I left Bob Wood a voicemail. He emailed me within minutes saying “nothing available for my request. My request was a SUV with under 50k miles for between 12k to 15k. They had 25+ that fit the mold. After I emailed him back stating my displeasure with his lack of service he responded immediately to that to protect his own inflated ego. He called me a “clown” and also bragged about selling 35 cars this month and has been doing it for 40 years. Business taken elsewhere.

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Recommend Dealer
No

October 30, 2018

Dealership Rating
Employee Rating

"Tom Roush isn’t the best!!!!!!"

- Tasha

Skylar Brewer sold me my 2016 Mazda CX-9 that I love!! Anytime I have an issue he is always willing to help and fix my problems. I would recommend anyone to Tom Roush Mazda Westfield and don’t forget to ask for Skylar awesome Sales and services!!!

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Recommend Dealer
Yes

Other Employees Tagged: Skylar Brewer

July 18, 2018

Dealership Rating

"Very Thorough!"

- Mike

I am very happy with my purchase. Tom Redmond showed me several options in my price range, walked me through the process, and kept me updated until I picked it up.

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Yes

Other Employees Tagged: Tom Redmond , Chris Bettis

May 01, 2018

Dealership Rating
Employee Rating

"Extremely professional. "

- gssales55

Brandon and Jim were a pleasure to work with. Also the rest of the sales team was pleasant and helpful. One helped me install cargo cover on my return when Brandon was tied up with a customer. The whole dealership seemed to employ very pleasant well trained employees. I buy a cars every other year and this was one of most pleasant experiences. Thank you.

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Recommend Dealer
Yes

Other Employees Tagged: Skylar Brewer, Brandon Wiitala

May 02, 2018

Tom Roush Mazda Mitsubishi responded

Thanks so much for your positive comments. We will always be here for you should you need us, thank you for your recent purchase and enjoy that beautiful car! Susie Roush-Cole Customer Relations Manager Tom Roush Auto Group

April 18, 2018

Dealership Rating
Employee Rating

"Lease my 3rd Mazda"

- Sknicoll

Wouldn't go anywhere else. They are great to work with. I am 75 miles from the dealership. They made sure I was happy before I left.

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Recommend Dealer
Yes

Other Employees Tagged: Tammy Jones, Roger Pitcock , Jacob twilleager

Apr 19, 2018

Tom Roush Mazda Mitsubishi responded

Thanks so much for all you do to get to us, I know it's quite a ways for you to travel but we are so happy that you think that much of us! We will always be here for you! Thanks again for being such a wonderful customer! Susie Roush-Cole Customer Relations Manager Tom Roush Auto Group

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