Jim Michel | Page 2

Excellent service Came here for oil change. Service department was very friendly and courteous. They also was very quick and gave me a Complementary car wash when they Came here for oil change. Service department was very friendly and courteous. They also was very quick and gave me a Complementary car wash when they were done. Highly recommend coming here. Thanks!!!! More

by rjk62296 Verified Customer Verified Customer

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Great service My experience was top notch. Jim was friendly and knowledgeable. He was attentive to details and ever consous of my time. I would definitely give him My experience was top notch. Jim was friendly and knowledgeable. He was attentive to details and ever consous of my time. I would definitely give him referrals and plan to return when lease ends. More

by LINDA0525 Verified Customer Verified Customer

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Great Service! Salesman an support staff were sharp, helpful, easy to work with and hustled. Well worth it! Communications were timely and prompt, my needs were und Salesman an support staff were sharp, helpful, easy to work with and hustled. Well worth it! Communications were timely and prompt, my needs were understood and addressed in ordering a new vehicle. Effort was made to locate one within 300 miles but there weren't any, so we ordered one that came in only 3 weeks! More

by OldCarMan Verified Customer Verified Customer

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Oil change There was no appointment needed and was in & out in 20 min. I was very appreciative of the fast service and everyone was very friendly. There was no appointment needed and was in & out in 20 min. I was very appreciative of the fast service and everyone was very friendly. More

by lcpesta Verified Customer Verified Customer

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Sort of “fixed” our brand new JL Wrangler First off, sales person and service advisor were both excellent. 2018 JL Wrangler with very loud wind noise by lower windshield on passenger side. First off, sales person and service advisor were both excellent. 2018 JL Wrangler with very loud wind noise by lower windshield on passenger side. Dealership put over 100 miles on the vehicle. You could hear the noise at 45 mph so why the need to drive over 100 miles? Service “fixed” wind noise by packing foam tape and a piece of sound deadened material over an area to mask the issue. The sound deadening material is a cloth insulation and on the exterior of the vehicle under a small panel by the windshield hinge. Won’t that hold water and salt? Not what I’d consider a proper/permanent fix on a nearly $50k vehicle. Also porter delivered vehicle very dirty inside and gave the service advisor an attitude when asked to clean it for us. It was spotless inside when we dropped it off. I doubt I’ll ever return for service here again. I had a very bad service experience here many years ago and swore I wouldn’t return. That was over 25 years ago. Was reluctant to buy a Jeep here because of that but figured things have probably improved since then. More

by 2018 JL Verified Customer Verified Customer

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Great staff Always very friendly and helpful staff at Sterling Heights Dodge! Their texting service is convenient and keeps me up to date on the status of my car. Always very friendly and helpful staff at Sterling Heights Dodge! Their texting service is convenient and keeps me up to date on the status of my car. More

by 5boyles Verified Customer Verified Customer

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routine vehicle service and correct a recall I have been going here for MANY years, and have seldom, had a issue, they are efficient and proficient in every area, of sales and service. What else I have been going here for MANY years, and have seldom, had a issue, they are efficient and proficient in every area, of sales and service. What else is needed? More

by halp2sj Verified Customer Verified Customer

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Fabulous !! Great experience , our sales person Jim Michel extremely knowledgeable and was absolutely fabulous. Made our purchase easy . Thank you Jim for all th Great experience , our sales person Jim Michel extremely knowledgeable and was absolutely fabulous. Made our purchase easy . Thank you Jim for all that you do More

by dmmillz35 Verified Customer Verified Customer

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need oil change for my lease vehicle Need flavored coffee in the waiting room....not the flavored creamer things. Dealership is clean and the staff is helpful, and friendly. The dealer Need flavored coffee in the waiting room....not the flavored creamer things. Dealership is clean and the staff is helpful, and friendly. The dealership is also conveniently located for me to get to. More

by BOZOWOZO Verified Customer Verified Customer

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Jim is the Man! Jim is a great salesman, he doesn't play any games. 90% of the paperwork is completed via text message. The car buying process doesn't get much easier Jim is a great salesman, he doesn't play any games. 90% of the paperwork is completed via text message. The car buying process doesn't get much easier. More

by TKOPIETZ Verified Customer Verified Customer

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