Long time customer with many new truck purchases.
All serviced at Robertsons.
Long drive but worth it.
All serviced at Robertsons.
Long drive but worth it.
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by VSP40
Service Price Transparency
Sep 24, 2024 -
Robertsons GMC Truck, INC. responded
Thank you so much for your kind words! I'm thrilled to hear that you continue to choose Robertson's GMC for your truck purchases and servicing, despite the long drive. Your loyalty means a lot to me, and I look forward to serving you for many more years to come. Safe travels, and see you again soon!
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
Sep 29, 2024 -
Robertsons GMC Truck, INC. responded
Thank you so much for your kind words! I'm thrilled to hear that you continue to choose Robertson's GMC for your truck purchases and servicing, despite the long drive. Your loyalty means a lot to me, and I look forward to serving you for many more years to come. Safe travels, and see you again soon!Sincerely,Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
Sep 24, 2024 -
VSP40 responded
Dear Ali
Great crew!
Will be putting in a order for a 2025 soon.
Oct 05, 2024 -
VSP40 responded
Just put in an order for a new 2025 1500 with Jim.
Well informed staff.
Got us in promptly. Loaner car was a big pluss. Jimmy and team got work done earlier than oromised
Got us in promptly. Loaner car was a big pluss. Jimmy and team got work done earlier than oromised
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by chrjip
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Crocker
, Tony Saltalamacchia, Liz Sellinger, Andy Stevenson
Sep 11, 2024 -
Robertsons GMC Truck, INC. responded
Thank you for your wonderful review! We're thrilled to hear that you found our staff well-informed and that we were able to get you in promptly. It's great to know that the loaner car was a big plus for you and that Jimmy and the team exceeded your expectations by completing the work earlier than promised. We appreciate your feedback and look forward to serving you again at Robertson's GMC!
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
Sep 13, 2024 -
Robertsons GMC Truck, INC. responded
We're happy you found our staff to be so supportive during your experience here at Robertsons GMC Truck, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Refused to answer questions relating to DEFECTIVE
after-market items installed by Robertsons GMC prior to purchase.
after-market items installed by Robertsons GMC prior to purchase.
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by silvashoe
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Robertsons GMC Truck, INC. responded
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (508) 291-0044 to discuss your concerns, as your satisfaction is of utmost importance to us.
Robertson ‘s is always great with our Trucks we have 4
and they are always able to fit us in and accommodate to my Buisness . We are always happy customers when we leave !
and they are always able to fit us in and accommodate to my Buisness . We are always happy customers when we leave !
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by pawsonthepathllc
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2024 -
Robertsons GMC Truck, INC. responded
Thank you for your wonderful review! I'm thrilled to hear that Robertson's GMC consistently meets your needs for your trucks and that you leave as happy customers. I appreciate your loyalty and look forward to continuing to support your business in the future!
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
Sep 06, 2024 -
Robertsons GMC Truck, INC. responded
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Robertson will ALWAYS do right by you.
Great service and they always explain what you need.
Great service and they always explain what you need.
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by TG
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2024 -
Robertsons GMC Truck, INC. responded
Thank you for your wonderful review! I'm thrilled to hear that you feel Robertson's GMC consistently provides great service and clear explanations. I truly appreciate your kind words and look forward to serving you again in the future!
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
Sep 06, 2024 -
Robertsons GMC Truck, INC. responded
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IT WAS A GOOD EXPERIENCE WITH THE SERVICE DEPARTMENT.
THEY WERE PROMT AND MY TRUCK WAS DONE IN SHORT ORDER.
THEY WERE PROMT AND MY TRUCK WAS DONE IN SHORT ORDER.
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by JMANSFIELD6
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2024 -
Robertsons GMC Truck, INC. responded
Thank you for your wonderful review! I'm delighted to hear that you had a good experience with our service department and that your truck was completed promptly. At Robertson's GMC, I strive to provide excellent service, and your feedback truly means a lot to me. I look forward to seeing you again!
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
As always the Service staff was terrific, Matt and Jim
are the best. I will always have my service done here. They really know how to treat their customers .
are the best. I will always have my service done here. They really know how to treat their customers .
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by CITYRICK
Service Price Transparency
Aug 29, 2024 -
Robertsons GMC Truck, INC. responded
Thank you so much for your wonderful review! We're thrilled to hear that our service staff, especially Matt and Jim, provided you with such exceptional care. At Robertson's GMC, we strive to treat our customers like family, and it’s great to know that you feel valued. We look forward to seeing you again for your next service!
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
Aug 31, 2024 -
Robertsons GMC Truck, INC. responded
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Robertsons GMC Truck, INC.
Jimmy in the service department was very responsive to my
request. He got my truck in quickly and explained to me what the problem was I am very satisfied
request. He got my truck in quickly and explained to me what the problem was I am very satisfied
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by garys75431
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2024 -
Robertsons GMC Truck, INC. responded
Thank you for your wonderful feedback! I'm thrilled to hear that our service department was able to assist you promptly and effectively. At Robertson's GMC, I strive to provide excellent service and ensure our customers are satisfied. I appreciate your support and look forward to serving you again in the future!
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
Worst service customer care I have ever experienced at a
dealership with two service appointments(second appointment was to bring back truck for incorrect repair from the first appointment). Truck was dropp
dealership with two service appointments(second appointment was to bring back truck for incorrect repair from the first appointment). Truck was dropped off night before each appointment and had to call on the status since I had not heard from them all day that it would be done. When I called to check status, I was told that they had not gotten to it and it would be done early the following day, however, once again did not hear from them all day until I called at 3:30 pm to check when it could be picked up and was told it was just being worked on. At 5pm received call from the service manager that they would need yet another day to diagnose what was going on which I expressed was not acceptable since I was already without my work truck for 4 days. Jim, the service manager had no regard for the inconvenience this was causing me and advised me to just come pick it up with no offer for a loaner to help with the situation. He wanted nothing to do with explaining what was happening and just wanted to get off the phone and not deal with it.
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by GGLAVIN
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2024 -
Robertsons GMC Truck, INC. responded
Thank you for sharing your feedback. We understand your frustration regarding your experience with our service department at Robertson's GMC. It's disappointing to hear that your truck repairs were not handled in a timely manner and that you felt unsupported during the process. We appreciate your feedback and brining this to out attention. I encourage you to reach out to me directly, so we can address your concerns more thoroughly and work towards a resolution. Your satisfaction is important to us, and we want to ensure we meet our customers' expectations.
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
Aug 24, 2024 -
Robertsons GMC Truck, INC. responded
Thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 291-0044. We look forward to hearing from you.
The Service Team at Robertson's is simply EXCELLENT!
The appointment times are convenient, they are on time, the work is estimated, the vehicle is clean, fixed properly, and they are always courtesous!
The appointment times are convenient, they are on time, the work is estimated, the vehicle is clean, fixed properly, and they are always courtesous!
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by GEOFFWORRELL1
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2024 -
Robertsons GMC Truck, INC. responded
Thank you so much for your kind words! I truly appreciate your positive feedback about our service team at Robertson's GMC. It's great to hear that you found our appointment times convenient and that we were able to meet your expectations with timely and courteous service. I look forward to assisting you again in the future!
Sincerely,
Ali Robertson, Dealer Principal - ali@robertsonsgmc.com
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