Jim Morrill | Page 3

Scheduled service appointment for vehicle. Took 3 weeks for work to be completed. Continuously told that service dept was backed up and they would get to it. We had to call them to find out Took 3 weeks for work to be completed. Continuously told that service dept was backed up and they would get to it. We had to call them to find out about progress. Finally had to contact Ali Roberston to get resolution (loaner vehicle for last 4 days). Service was very disappointing as we've always had positive experiences in the past. More

by adtm0 Verified Customer Verified Customer

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Making the appointment was easy. Work was done to my satisfaction. They actually fix something that they found needed to be done. Overall, the process was pretty seamless. Work was done to my satisfaction. They actually fix something that they found needed to be done. Overall, the process was pretty seamless. More

by MIKE@DUFFANYBUILDERS.COM Verified Customer Verified Customer

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Truck went back three time and approximately 3 weeks for a 2025 truck with 15000 miles a 2025 truck with 15000 miles More

by stiggy22 Verified Customer Verified Customer

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Service department had my vehicle in on time and finished quicker than I anticipated. The waiting area was neat and clean. quicker than I anticipated. The waiting area was neat and clean. More

by superbherb Verified Customer Verified Customer

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Andrew did a great job in the sales process. He was very cognizant of my time and did not waste it. A pleasure to deal with. He was very cognizant of my time and did not waste it. A pleasure to deal with. More

by mattp65 Verified Customer Verified Customer

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Customer service were incredibly nice and the scheduling was on point both with getting my truck in at the time they said and finishing when they said they would. was on point both with getting my truck in at the time they said and finishing when they said they would. More

by jp.regan82 Verified Customer Verified Customer

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$$$$ and did not perform all off service did not do what was on the slip and what I went in for was on the slip and what I went in for More

by JVCOSTA61 Verified Customer Verified Customer

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KUDOS to Jimmy and the service department have always been outstanding with service on the GMC I traded in. Sales Department: No paperwork was received upon purchase, other than the registration. I been outstanding with service on the GMC I traded in. Sales Department: No paperwork was received upon purchase, other than the registration. I found a safety recall that needed to be addressed. Blake advised that the repair was completed on November 21st and he had the paperwork for me, but it was not provided when I picked up the vehicle. The salesman had no idea it was ready for final prep, so this delayed pick up even longer. The Purchase and Sales agreement was signed on November 8. A check was sent overnight for full payment on November 17 from my bank. I was not able to take possession until November 25. A hard copy of the purchase and sales agreement, the safety recall repair from Dartmouth Toyota, Carfax report (mentioned in the ad, but only to the extent that there was only one prior owner) and the express warranty coverage would be appreciated. This vehicle should have been thoroughly checked before offered for sale. I had to find the safety recall (rear axle that may impact brakes) on my own. I had pre-arranged financing with my bank; there was a lack of communication between the bank and dealership. The salesman said 'waiting on payment; bank says we sent an email with other docs needed' that were not provided. I had to call the bank and ask them to call the salesman, since he wasn't reading or understanding their emails. This is the first vehicle purchased from the dealership and it fell a little short. Communication is a key factor. More

by dabryant2 Verified Customer Verified Customer

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Cares about their customers. Always professional. Great service with a friendly and patient attitude. Answers all questions. Always professional. Great service with a friendly and patient attitude. Answers all questions. More

by raapwds Verified Customer Verified Customer

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Jimmy has always been very accommodating and works to get us taken care as quickly and professionally as possible....Appreciate Robertson!!! us taken care as quickly and professionally as possible....Appreciate Robertson!!! More

by hcjsranch Verified Customer Verified Customer

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