Jim Morrill | Page 4

KUDOS to Jimmy and the service department have always been outstanding with service on the GMC I traded in. Sales Department: No paperwork was received upon purchase, other than the registration. I been outstanding with service on the GMC I traded in. Sales Department: No paperwork was received upon purchase, other than the registration. I found a safety recall that needed to be addressed. Blake advised that the repair was completed on November 21st and he had the paperwork for me, but it was not provided when I picked up the vehicle. The salesman had no idea it was ready for final prep, so this delayed pick up even longer. The Purchase and Sales agreement was signed on November 8. A check was sent overnight for full payment on November 17 from my bank. I was not able to take possession until November 25. A hard copy of the purchase and sales agreement, the safety recall repair from Dartmouth Toyota, Carfax report (mentioned in the ad, but only to the extent that there was only one prior owner) and the express warranty coverage would be appreciated. This vehicle should have been thoroughly checked before offered for sale. I had to find the safety recall (rear axle that may impact brakes) on my own. I had pre-arranged financing with my bank; there was a lack of communication between the bank and dealership. The salesman said 'waiting on payment; bank says we sent an email with other docs needed' that were not provided. I had to call the bank and ask them to call the salesman, since he wasn't reading or understanding their emails. This is the first vehicle purchased from the dealership and it fell a little short. Communication is a key factor. More

by dabryant2 Verified Customer Verified Customer

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Cares about their customers. Always professional. Great service with a friendly and patient attitude. Answers all questions. Always professional. Great service with a friendly and patient attitude. Answers all questions. More

by raapwds Verified Customer Verified Customer

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Jimmy has always been very accommodating and works to get us taken care as quickly and professionally as possible....Appreciate Robertson!!! us taken care as quickly and professionally as possible....Appreciate Robertson!!! More

by hcjsranch Verified Customer Verified Customer

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They were a very courteous and kind and aware of your situation and willing to help and did in a professional manner anything you asked pertaining to your vehicle? situation and willing to help and did in a professional manner anything you asked pertaining to your vehicle? More

by Steve Verified Customer Verified Customer

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They got me in and out in a timely manner as well as explained things to me that I inquired about the truck that I just purchased they were definitely reflection of their sales department explained things to me that I inquired about the truck that I just purchased they were definitely reflection of their sales department More

by sjh013 Verified Customer Verified Customer

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Great communication, fast and efficient service, very easy to work with between scheduling, drop off, and picking vehicle bsck up easy to work with between scheduling, drop off, and picking vehicle bsck up More

by TELLIER18 Verified Customer Verified Customer

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Clean and comfortable waiting room. Service was completed faster than the estimated time. Pleasant reception Service was completed faster than the estimated time. Pleasant reception More

by kec17 Verified Customer Verified Customer

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I have been a customer at Robertsons GMC for almost 4 years and I feel more like family than a “customer”! In Sales and Service, I have always been well informed, given options and worked well with ever years and I feel more like family than a “customer”! In Sales and Service, I have always been well informed, given options and worked well with everyone to come to a mutual agreement! My first purchase with Andrew, and my current purchase with Mike, was seamless…Ali and Blake have been welcoming and helpful as well! Thank you to everyone!!! This dealership will always be my recommendation! More

by Nicci Verified Customer Verified Customer

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Everyone is very courteous. Easy to schedule an appointment and checking in and checking out was extremely quick. Easy to schedule an appointment and checking in and checking out was extremely quick. More

by jacmerc Verified Customer Verified Customer

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Excellent trusted professional family owned business. Not common anymore with all the big corporate dealerships. Not common anymore with all the big corporate dealerships. More

by laurieb2 Verified Customer Verified Customer

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