Jim Solomon

The service was awesome. The customer service was welcoming and knowledgeable. Obtained update once my car was ready by a call and a text message. The customer service was welcoming and knowledgeable. Obtained update once my car was ready by a call and a text message. More

by crisvazquez0913 Verified Customer Verified Customer

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The his does not apply to sales they get 5 stars, service on the other hand is one of the worst departments I have ever delt with. 1st they made me wait almost 3 weeks for an oil change so I scheduled 3 week on the other hand is one of the worst departments I have ever delt with. 1st they made me wait almost 3 weeks for an oil change so I scheduled 3 weeks out and when I did I said I was going to wait for the vehicle. So I arrived 10 min prior to my appointment and they tell me it will be done sometime after n the day the last time they told me that for a previous service they didn’t finish until the following day. It’s just an oil change and I was told that a car that wasn’t even at the dealer yet was in front of me does that make sense. On top of that they are rude, not very knowledgeable for example my wife’s Jeep was in here 4 times for the same problem and was told her vehicle isn’t designed to drive over 55 mph it’s a 2021 gladiator it’s not limited to 55 mph that’s not even highway speed. There were many other things but if you use the service dept. which you shouldn’t you will soon learn good luck. More

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Job was done in a timely manner and the interior was vacuumed and wiped down when it was done. vacuumed and wiped down when it was done. More

by RBMKMW Verified Customer Verified Customer

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It took two weeks to get an open apointment date and they did not repair an item which they said had been completed and checked. did not repair an item which they said had been completed and checked. More

by NBECKER53 Verified Customer Verified Customer

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Overall, I have been very satisfied with Pellegrino Jeep’s service department. However, on this latest visit, I was told that I could not wait for the car for an oil change/tire rotation. In addition, Jeep’s service department. However, on this latest visit, I was told that I could not wait for the car for an oil change/tire rotation. In addition, I received a recall notice that I hoped could be done while the car was in the shop but I was told they did not have the parts. More

by ariesbob1 Verified Customer Verified Customer

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Very good and thorough service with phone calls and details explaining how the van is overall. details explaining how the van is overall. More

by mkpetito Verified Customer Verified Customer

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Easy check in, good deal for service and fast. I will be back for all the services. I will be back for all the services. More

by micastellan Verified Customer Verified Customer

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Brake light alarm still not fixed after 2 visits to service shop. Every time I press the brake pedal an alarm bell goes off and it reads “Parking Light Out” on the dashboard. service shop. Every time I press the brake pedal an alarm bell goes off and it reads “Parking Light Out” on the dashboard. More

by SEGAN85 Verified Customer Verified Customer

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I've had all of my vehicles purchased from Pellegrino's serviced by them. Always prompt and courteous. Never an issue. serviced by them. Always prompt and courteous. Never an issue. More

by GJLAMB Verified Customer Verified Customer

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Great service but need more loaner vehicles. Also, seems like a lot of issues with the Jeep Grand Cherokees. Also, seems like a lot of issues with the Jeep Grand Cherokees. More

by John Verified Customer Verified Customer

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