Jim Solomon | Page 18

Jim was courteous introduced himself to me, checked me in and services was competed in a timely manner. and services was competed in a timely manner. More

by RJMALC Verified Customer Verified Customer

Report | Print

This is one of the better Jeep dealerships I dealt with. My one and only complaint would be is that the service department girls do not have the best customer relations and lack communication skills. My vis My one and only complaint would be is that the service department girls do not have the best customer relations and lack communication skills. My visits I am met with a subtle contempt and an attitude together with a splash of arrogance. My last straw for me was me was when I told my service writer girl where the problem clearly is, she quickly dismissed me stating the problem was diagnosed and it is something else . (Not even close to my description and not even same domain) Seeing her attitude was moving to stinky, (lol involving the Karen). I choose to use a different approach to my situation of a wrong diagnosis. May be it’s just to me. If the staff at pellegrino jeep is reading this; remind the service department girls less attitude don’t be hasty to correct a customer, and listen. They would learn something, also they may never know who is customer they are attending too. a genuine smile and a great personality would go a long way. In the end the wrong party would pay for their attitude towards customers…. More

Report | Print

I like that you can drop your car off for service the night before and pick up the next day when done. night before and pick up the next day when done. More

by PATTIAL Verified Customer Verified Customer

Report | Print

Was in and out for a recall in under an hour and the counter tech Jim was excellent counter tech Jim was excellent More

by BIGED6500 Verified Customer Verified Customer

Report | Print

Can’t thank the team and Pellegrino especially the manager Jim enough. Since getting my Jeep back, it has been driving as good as new! I’m very excited and pleased with the service I received. Thank y manager Jim enough. Since getting my Jeep back, it has been driving as good as new! I’m very excited and pleased with the service I received. Thank you again!! More

by jayramos Verified Customer Verified Customer

Report | Print

Just over a year ago, I purchased a vehicle from Pellegrino. Nice people, but made the process more difficult than it had to be. Last fall, I found out the tires were dry rotted. Why were the tires Pellegrino. Nice people, but made the process more difficult than it had to be. Last fall, I found out the tires were dry rotted. Why were the tires not updated from the originals before sale? So that was an unnecessary $1600. Fast forward to today when I took my Jeep in for an OIL CHANGE. I received an oil change, tire rotation, air filter, cabin filter, and new wiper blades (along with a brake check, which they told me was standard anyway). They also wanted to sell me on an injection line flush for $299. Was told the price would come in under $600 before tax, so I declined the flush for now, which should’ve put my price at just under $300 before tax. They came out with a bill for $434.10, and the rep had the gaul to tell me he knocked a few dollars off the filters for me. Wha I’ve learned from Pellegrino is they know how to talk, act shady, and hold zero accountability for themselves. I say this with confidence after a few transactions with them now. Sadly, I will not be returning to this dealership for anything. Scam artists, and it’s not right. Hopefully those who need to see this, see it. A crap operation. My advice, just tell the xxxx truth to people and have some integrity. They just lost a sale on a new vehicle for my son’s graduation. Thank you. More

Report | Print

Been dealing with Pellegrino for 20+ years. I can truly say this group is like family. Every time I visit for service Jim and his team are always there to help. A true honest explanation is alw I can truly say this group is like family. Every time I visit for service Jim and his team are always there to help. A true honest explanation is always given regarding the service that needs to be performed and the time it will take. I can say when I leave, Jim has made me a little smarter sharing his knowledge and expertise. More

by Geneon66 Verified Customer Verified Customer

Report | Print

Good service as always. Professional and knowledgeable. Will not go elsewhere for my servicing needs. Professional and knowledgeable. Will not go elsewhere for my servicing needs. More

by carl.thomas230 Verified Customer Verified Customer

Report | Print

Great Dealership from parts, service and sales. They are like family. Trust them to maintain my vehicles and keep me safe on the road! They are like family. Trust them to maintain my vehicles and keep me safe on the road! More

by vbaldino34 Verified Customer Verified Customer

Report | Print

Fabulous service and more than fair pricing,wide selection of Jeeps and experienced technicians too selection of Jeeps and experienced technicians too More

Report | Print