Jim Watts
Jim Watts at South Hills Kia

Jim Watts

Service Manager

South Hills Kia

3644 Washington Rd
Canonsburg, PA 15317

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4.6
716 Reviews
4.6

716 Reviews

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716 Reviews of Jim Watts

September 05, 2026

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Employee Rating

I think South Hills Kia is the best when it comes to customer service. they always seem to do what ever is needed to keep you happy. More

by SHOENEE7
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Recommend Dealer
Yes
Sep 05, 2026

South Hills Kia responded

Knowing that our service on your Sportage Hybrid consistently meets your needs means a lot to us. Hearing that you consider us the best for customer service and that we do whatever it takes to keep you happy makes us proud.

September 04, 2026

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Overall happy with the service I received. The issue with my vehicle was addressed and fixed. More

by mkausky7
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Recommend Dealer
Yes

Other Employees Tagged: Ian.

Sep 04, 2026

South Hills Kia responded

We’re glad the service on your Kia Seltos resolved the issue. Knowing you’re happy with the repair means a lot to our service department.

September 03, 2026

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Nice service and staff are polite 🙂. Done work in time and give ride to work and back to service center More

by Vadar.amit
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Recommend Dealer
Yes
Sep 03, 2026

South Hills Kia responded

Knowing the timely repairs and shuttle service made your day smoother is gratifying. Jim and our service department appreciate your kind words about our polite staff and prompt work on your Kia Sportage Hybrid.

September 02, 2026

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Had an appointment for inspection on 2026 Sportage for 9:30. Waited 3 hours for the car because walk-ins were taken ahead of us. Need to honor appointments. More

by mitchtim4
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Recommend Dealer
Yes

September 02, 2026

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Kayla & Jim were very professional and courteous with my appointment to get my car back on the road. They kept me apprised of all the situational issues with my vehicle. The diagnosed the problem and fixed More

by FAWOZNIAK
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Recommend Dealer
Yes

Other Employees Tagged: Kayla Belajac

Sep 02, 2026

South Hills Kia responded

Your praise of our attentive updates and thorough inspection means a lot to our service team. Jim and our service team are pleased we could get your Optima back on the road. We’re grateful you’d recommend our dealership to your friends and family.

August 29, 2026

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Good service but lack of communication. Dropped off Thursday didn’t know till Friday at closing it was not done. It was a check engine might problem so I couldn’t even drive it so I had to More

by dfabry68
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kayla Belajac

Aug 31, 2026

South Hills Kia responded

Thank you for your review, and we apologize for the lack of communication and any inconvenience we may have caused. We sincerely appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing South Hills Kia.

August 10, 2026

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I didn't have an appointment. They got my car right in and I was out of there in less than two hours. Very pleased with the team at South Hills Kia. More

by Dennis Lejeck
Service Price Transparency
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Recommend Dealer
Yes
Aug 10, 2026

South Hills Kia responded

Knowing you were able to get in quickly without an appointment means a lot to our service team. It’s rewarding to know we could complete the service on your Kia Sportage Plug-In Hybrid in under two hours.

August 07, 2026

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I was able to drop my KIA Sorento off the night before my appointment, due to my work schedule. My appointment was for 9:20 the next morning. I did receive a text from Kayle asking me what time I would be pi More

by jackieyo01
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kayla

Aug 07, 2026

South Hills Kia responded

Our team is pleased we could accommodate your schedule with night drop-off and coordinate pick-up for the service on your Sorento Hybrid. Knowing that our flexible hours and text updates fit your needs is rewarding.

August 06, 2026

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Bought my Kia at this dealership. Have never been disappointed in the quality of work and the great service I receive from the Service Dept. staff. Recently, I had yearly inspection a More

by max_mike
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2026

South Hills Kia responded

We’re glad the inspection and new tire installation on your Kia Optima went smoothly and kept you well informed. Hearing that Jim kept you updated and explained everything so thoroughly means a lot to our service team.

July 31, 2026

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I have referred at least 15 people to this dealership has always been my number 1. I have bought or leased 22 Kia’s. This place has gone from a 10 to a 1! Very disappointed! More

by IAMTHESAINT613
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Recommend Dealer
No

Other Employees Tagged: Leigh-Anne DeFelice

Aug 05, 2026

South Hills Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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