Jim Whyte

Took car in for repair to hitch and rear bumper valence from getting rear ended. Got car back with hitch installed within 1/8" of tailpipe and exhaust noise that wasn't present. Nick tried to tell me it wa from getting rear ended. Got car back with hitch installed within 1/8" of tailpipe and exhaust noise that wasn't present. Nick tried to tell me it was fine. I said no its not and take care of it or we have a chat with General Manager. Get a call from Body Shop manager, Kyle. He seems more reasonable. I leave the car there Monday afternoon. Friday morning I leave a message requesting status. Nothing. Call back Monday and get lame excuse from Kyle that he got busy - all day? Too busy for a 2 minute call. Anyway, says car should be done and returned Tuesday. Car comes back Wednesday. Hitch now installed properly and exhaust noise gone...along with the resonator. They simply cut it out and straight piped to next part of exhaust. It was a nice bolt together modular system, now its not. And it took 8 days! I called about this. When I asked if he knew it had been deleted he prevaricated - resonator doesn't really do anything, resonator not available, system was old you don't need it. Very hostile and defensive. I tried to explain that Ford doesn't put parts on for sport and to waste money and that dealership has a duty to return car in the condition it was received in. He hung up on me. Left a message for the General Manager. He hasn't called either. Take your car there is this is how you want to be treated. More

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Very quick to get me in. Shuttle service was very convenient. Repairs completed on time and under the estimate. Courteous team from service rep to cashier. Shuttle service was very convenient. Repairs completed on time and under the estimate. Courteous team from service rep to cashier. More

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I recently contacted Blackwell Ford to have the timing belt replaced on my SVT Focus. My interaction with Patrick Sullivan, Assistant Service Manager was pleasant at first. Prompt responses and gave me an belt replaced on my SVT Focus. My interaction with Patrick Sullivan, Assistant Service Manager was pleasant at first. Prompt responses and gave me an estimate fairly quickly. Once I received the estimate though, things began to quickly go down hill. Patrick had my vehicles VIN number to do the parts lookup. I was quoted for a timing belt and the various pullys to go with it, only to then have Patrick come back and tell me that his technician said "that year and model of focus has a timing chain rather than a belt", which is pretty concerning for a Dealership Technician to give such an incorrect response. I also do not know how Patrick did not tell the Technician that no timing chains came up when searching for parts with my VIN. When I call Patrick out on the SVT engine having a timing belt and not a timing chain, he proceeds to try and lie telling me that there were two 2.0 engine used in the SVT for 2004. A basic google search can prove that is demonstrably false. Assistant Service Manager Patrick then proceeds to tell me that they do not have to remove the valve cover to service the timing belt, and tries to get me to agree to paying an additional $200 in labor for the valve cover gasket to be replaced. The 2004 Workshop Manual from Ford calls for the Valve Cover to be removed during the timing belt replacement, as you can see in my screenshots below. Fed up with Patrick, in my next email asking about their service warranty among other things I ask him to CC the service manager, Ed Waldron. Patrick CC'd Ed and ignored my questions. Two days pass, and Service Manager Ed Waldron never responds to my email I sent asking about their service warranty. I send Ed and Patrick another email today asking about the service warranty and asking him to clear up the confusion on the procedure they would take to replace my timing belt. After 6.5 business hours I still did not receive an email response from either of them addressing my questions and concerns. Do not trust these service managers as far as you can throw them. They will lie directly to you so they can stroke their ego and never be wrong. My family will not be renewing their leases at this location either, which is a shame because they live at most 1 mile away. More

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