Jimmy Jones | Page 2

Koons even though it’s a drive and I pass other dealerships, I’ll make the drive where I feel comfortable with. Thanks to everyone who makes my experiences pleasant. dealerships, I’ll make the drive where I feel comfortable with. Thanks to everyone who makes my experiences pleasant. More

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Jimmy in service was knowledgeable and very helpful. I would recommend anyone to this location. I would recommend anyone to this location. More

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Jimmie did a fantastic job, first and foremost, by pinpointing the issue with my car. Great job to him! pinpointing the issue with my car. Great job to him! More

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Excellent service. Punctual and friendly. I even arrived early and got a complimentary ride to Tysons Corner Mall. I received a text indicating that my car was ready. T Punctual and friendly. I even arrived early and got a complimentary ride to Tysons Corner Mall. I received a text indicating that my car was ready. They even arranged a shuttle to pick me up and answered all my questions regarding the condition of my car More

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Thank you first of all taken me in on Saturday morning without appointment and got my safety inspection so quickly like in and out I really appreciate your quick job done looking forward to seeing you on without appointment and got my safety inspection so quickly like in and out I really appreciate your quick job done looking forward to seeing you on my oil change appointment next month. Thanks again. Nasir Mahmood More

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Thé dealer is quite professional, checking in took less than 5 minutes and service was done in less than 2 hours than 5 minutes and service was done in less than 2 hours More

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Koons’ service is great. They are courteous and knowledgeable and when I show up for a service they are prepared and get me in and out and on my way. Although I live about 50 miles from Koons I wi knowledgeable and when I show up for a service they are prepared and get me in and out and on my way. Although I live about 50 miles from Koons I will happily drive there for my service because they have demonstrated that I am an important customer. More

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Very satisfied with the service department and the representatives. The service department in the dealership is excellent. Every representative was very professional and helped to resolve the car prob representatives. The service department in the dealership is excellent. Every representative was very professional and helped to resolve the car problem or for a needed regular maintenance service. Last few times I have worked with the representative Jimmy Jones. He has provided an excellent service. I will not hesitate to take my car to the dealership in future. More

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Overdue Bad Review! I am writing this review because I do not like audacious behavior. Koons Tysons Corner GMC are just that; audacious. They are also dishonest, lack i I am writing this review because I do not like audacious behavior. Koons Tysons Corner GMC are just that; audacious. They are also dishonest, lack integrity, and only want your money. In 2018 I purchased a 2018 GMC Sierra pick up truck from them. It came with the Denali trim which included 22” wheels and tires. It is a very good truck. It was at least until I took it over the road on long trips. It was after the first trip I noticed a distinct vibration. It was not prominent, but I could feel it. I chocked it up to road imperfections as it was not consistent. After the second trip, the vibrations were very consistent and more noticeable. During this time period, my truck had been involved in two accidents which I had repaired at Koons Tysons Corner GMC. Both were damages to the exterior of the vehicle. In 2019, I had had enough of the vibrations and took it in for service and repair to get rid of the vibrations. Between February to July of 2019, I was back and forth to this dealership. They had my truck for days, even weeks at a time. On several occasions, a tire was replaced. At least two wheels were replaced that I remember (I do have all of the service records). But the one that really got me was when they said that my drive shaft had been damaged and that was the cause of all the vibrations. That was not covered under any warranty that I had, they claimed. So, I paid for that. The vibrations persisted. One of my last trips to retrieve my truck after an alleged repair proved pivotal. Upon inspecting my vehicle before leaving, I discovered new damages to the exterior. I of course pointed this out to the staff and demanded they repair it. In the meantime, I took my vehicle home for the weekend. While home, I reviewed videos from my dash cam. I discovered a series of videos that left me furious and flabbergasted. The video showed their technicians using my truck for sport. They would speed around their parking lot listening to my custom exhaust. They would joy ride around the business park that the dealership is connected to. They would sit idle with the engine running while conversing with one another. I even watched as they discovered damages that they caused and quite audible say, “I feel sorry for this guy…xxxx it!” These videos blew my mind. Having watched this horrible videos, I decided to inspect the damaged drive shaft which I retrieved upon repair. I discovered that the damage could not have been caused by me during driving. There is a perfectly straight crease/impression in the shaft. There are no abrasions. Just a straight crease. I had a friend look at it for a second opinion. He was more mechanically inclined than I having rebuilt engines and had done much more automotive work than myself. He agreed that the damage could not have been caused while driving as the dealership insisted. Instead, this damage was likely caused by their technician who either dropped it on a hard edged object, or, dropped or hit it with a hard edged object. When I took my truck back for repair of the damages they caused, I also requested a refund for the drive shaft which they damaged and charged me to repair. I also requested a refund for a repair of a stem which I paid for that was covered under my “Road Hazard” warranty. They only repaired the exterior damages that they had recently caused. They insisted that they were not the cause or liable to refund me for anything. I cut ties with Koons Tysons Corner GMC, Koons in general. I purchased after-market wheels and tires for my truck. It no longer vibrates! They knew all along that those wheels and tires causes their vehicles to vibrate. Their own technician is on dash cam saying that GMC had a bad batch of tires and still put them on their vehicles. Months later, I began receiving letters from them for service. They then became bold enough to call. They have the audacity to call me after ripping me off because they refused to take responsibility for a factory, and /or dealer flaw. They could simply have done what I eventually did, and replaced my wheels and tires with completely different ones. I would have been satisfied. They chose to revisit the same source of the problem so that they could have an endless repair to draw money from either myself or my Road Hazard warranty. I will not do business with Koons in any capacity so they can keep all of their offers. They even had the nerve to send me offers to purchase a new vehicle. They are both insane and audacious. Perhaps one condition causes the other with them. Nonetheless, I will not be visiting them again. I will not endorse their dealership to either buy or especially to repair a vehicle under any circumstances. Perhaps if they give you a vehicle and offer free repairs under any all circumstances it may be worth it. Short of that, Koons Tysons Corner is awful. I have the videos to prove it. They do a great disservice to those who “buy American”!T More

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Unreliable-Charge for work not done-Fake Maintenance Work not performed properly- Broken suspension part 'Greased' in lieu of replacement TWICE! Had to pay for at a local shop to have it done properly. Work not performed properly- Broken suspension part 'Greased' in lieu of replacement TWICE! Had to pay for at a local shop to have it done properly. Oil filter never changed after 3 times in for changes (have proof)! Lie to customers (not just me-Friends too). GM Warranty service charged to GM for work they never performed. STAY AWAY! More

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