Jimmy Musto
Jimmy Musto at Koons Easton Toyota

Jimmy Musto

Asst. Service Manager

Koons Easton Toyota

6730 Ocean Gateway
Easton, MD 21601

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4.8
22 Reviews
4.8

22 Reviews

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22 Reviews of Jimmy Musto

April 23, 2025

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Everyone there was friendly and knowledgeable, I was especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! More

by Gore5143
Service Price Transparency
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Recommend Dealer
Yes
Apr 23, 2025

Koons Easton Toyota responded

We're delighted to hear that our team at Koons Easton Toyota made your experience smooth and accommodating. Thank you for sharing this positive feedback, and we're here whenever you need us!

March 05, 2025

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Rachel Coyne was extremely accommodating and informative on what needed to be to be done to my car. Waiting room comfortable. More

by Debe
Service Price Transparency
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Recommend Dealer
Yes
Mar 06, 2025

Koons Easton Toyota responded

We're delighted to hear that Rachel provided such accommodating and informative service at Koons Easton Toyota. It's great to know you found the waiting room comfortable as well! Thank you for sharing your experience with us.

January 24, 2025

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I'm surprised that the dealer did not even vacuum the car when they had it for service. And they don't wash it. I understand that, but not vacuuming the car. That's reallisa Bryson, so we'll have a the warra More

by rblynch
Service Price Transparency
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Recommend Dealer
Yes
Jan 24, 2025

Koons Easton Toyota responded

Thank you for your feedback. We apologize for the oversight during your service visit at Koons Easton Toyota and appreciate you bringing it to our attention. We'll work on improving this aspect of our service moving forward!

September 16, 2024

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Everyone is very nice there an service team did my 10,000 mile service great More

by Jrhine
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Recommend Dealer
Yes
Sep 16, 2024

Koons Easton Toyota responded

The team at Koons Easton Toyota appreciates your review. Thank you, Jrhine!

January 31, 2024

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Been going to this dealer for about 16 years and have always experienced great staff and service . More

by Jim
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Recommend Dealer
Yes
Jan 31, 2024

Koons Easton Toyota responded

The team at Koons Easton Toyota loves seeing great reviews! Thank you, Jim!

August 06, 2023

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Staff was very courteous and helpful and the service was completed in a timely manor More

by Jim
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2023

Koons Easton Toyota responded

Thank you for the review, Jim! We appreciate the kind feedback and hope to see you again at Koons Easton Toyota!

July 15, 2023

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I had service on my 2001 highlander. The service manager was very polite and took care of my air conditioning problem. He called and found a condenser in Salisbury, He had it deliver More

by nicktspl
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Recommend Dealer
Yes
Jul 17, 2023

Koons Easton Toyota responded

Hi Nick, thank you for choosing Koons Easton Toyota for your service needs! We're glad to hear that our service manager took care of your air conditioning problem and got it fixed promptly. We hope you had a great vacation and enjoyed the cool ride in the hot weather. Have a wonderful day!

December 03, 2022

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Best Toyota dealer ever. I’m 89 and have owned 6 Toyotas. None of the other dealers have been as courteous, knowledgeable, reliable and trustworthy. Their pickup and return s More

by Gpacase
Service Price Transparency
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Recommend Dealer
Yes
Dec 05, 2022

Koons Easton Toyota responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Koons Easton Toyota team to get the job done. We appreciate your continued support and hope to see you back again down the road!

November 17, 2022

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Employee Rating

I’ve have always experienced excellent vehicle and customer service and would recommend this dealer to others More

by Jim
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 17, 2022

Koons Easton Toyota responded

Jim, we are proud to hear that our team always delivers 5-star service! Thank you for your lovely review of Koons Easton Toyota!

Nov 17, 2022

Jim responded

Excellent Service

July 27, 2022

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Employee Rating

Koons makes servicing my car easy and pleasant. Their concierge service isa model others should copy. And their personnel are always pleasant to interact with. More

by crabguy38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chalupa, Charlie Cauffman

Jul 27, 2022

Koons Easton Toyota responded

It was our pleasure to assist you! Thank you for trusting Koons Easton Toyota with your business and your vehicle. We hope to welcome you back for your future service needs!

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