Jimmy Yu | Page 3

Excellent Customer Service Customer Service., sales and Support Is the reason I continue to return to LEXUS of Watertown the stag goes out of their way to make sure my experienc Customer Service., sales and Support Is the reason I continue to return to LEXUS of Watertown the stag goes out of their way to make sure my experience is flawless making sure that any issue I might have is taken care of expeditiously, professionally and quickly More

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Personalized attention and advice Attention to my needs and preferences was consistent and clear before during and after the sale. Sales and service worked together. Great knowledg Attention to my needs and preferences was consistent and clear before during and after the sale. Sales and service worked together. Great knowledge of vehicles and options More

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We are so happy with our purchase, thanks to Harold&team As we stepped foot into the Lexus of Watertown we were warmly greeted by: Harold Schloss. We explained what we were looking for and he wasted no time As we stepped foot into the Lexus of Watertown we were warmly greeted by: Harold Schloss. We explained what we were looking for and he wasted no time to find that vehicle to let us test drive. He was very thorough explaining the different specs and features of the vehicle. It was quite refreshing dealing with a wonderful salesperson like Harold. He was very professional/knowledgable, extremely friendly/patient, and was not pushy to make a sale. We were casually looking at cars and did not expect to purchase one the first time visiting this dealership. Harold even stayed past his shift and waited for us to finish all the paperwork. We highly recommend: Harold Schloss and his outstanding service!!! More

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Great service as Usual I just got my car serviced and Maria Laskaris the service specialist was terrific and knowledgeable, I go back with her 23 years as I have been a lo I just got my car serviced and Maria Laskaris the service specialist was terrific and knowledgeable, I go back with her 23 years as I have been a loyal customer and have two Lexus's with this dealer. Everyone at the dealership is terrific including the General Manager (vinnie) Paul Chella (operations director) I am treated like family. I also refer many people to them More

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Ecstatic Lease my very first lexus yesterday at lexus of Watertown My sales rep was Jimmy Yu Best experience ever . He was ver professional polite, and we Lease my very first lexus yesterday at lexus of Watertown My sales rep was Jimmy Yu Best experience ever . He was ver professional polite, and well educated on the product and knowledge of the business. Thanks so much Jimmy you were amazing More

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Great Service I returned my leased vehicle and decided to buy. Jimmy was great and made the process so smooth that I was able to drive away in my brand new 2016 350 I returned my leased vehicle and decided to buy. Jimmy was great and made the process so smooth that I was able to drive away in my brand new 2016 350. Love it. Jessica showed me how to use all the bells and whistles. Alex guided me through all the necessary paperwork without a hitch. This is my 4th Lexus with Watertown Lexus. Won't go anywhere else! More

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I am surprised at so many positive reviews because my experience at this dealership was far from that. In my particular case, I felt that the dealership was deliberately deceptive and misleading and just experience at this dealership was far from that. In my particular case, I felt that the dealership was deliberately deceptive and misleading and just tried to get me to come in and buy something that they had in stock without any regard for my time or preference. To mention some specifics, I was looking for a 2013 GS fully loaded and had a certain budget in mind . I talked to the dealership via email and phone and mentioned all the details like down payment , options I needed on the car, the monthly payment I wanted to stay under and the terms of the financing I was looking for. They told me that it was doable and they had a lot of specials and rebates for Christmas that I would be eligible for and I could actually get the car under the monthly payment that I was looking to pay, I just had to come down and work with them. So , I arrived at the dealership and was introduced to My Jimmy Yu. Mr Yu seemed confrontational at times, almost rude.. at times , making comments like "Well, you can't afford the MSRP so I will have to reduce the price" .. as if everyone pays MSRP on a 60k car.. mind you, I was not delusional and was willing to pay almost 25% down in cash... I insisted that we work out the numbers first but despite my repeated requests, Mr Yu refused to give me even a broad idea of the price they were willing to sell at or what monthly payment we were talking about. He assured me that the numbers would work but I needed to test drive the car first.At the end of the test drive,Mr Yu pulls out a calculator and tells me that the car is beyond my budget. I expressed my disappointment that this was not told to me earlier and also told them that the car that they had in stock (they only had 1 car in stock with the package I wanted) was not my preferred color anyway and started to leave. My Yu stopped me and asked me to wait while he tried to find a car with the color combination I wanted. 10 minutes later, he walked in with his manager who offered to use the same calculator to tell me that the car was outside my budget. To conclude, two and a half hours after my phone conversation and after an hour long drive with my 7 months pregnant wife , I walked out of the dealership without any idea of what they were selling the car for , no idea of how much outside the budget it was, no interest shown by Mr Jimmy Yu to make an effort to locate the desired color combination and no interest shown in placing a custom order (even though my prior Lexus was also a custom order placed through a different dealership). People reading this can draw their own conclusions from here and make their decisions but with many different Lexus dealerships in the Boston area to choose from , I would never again bother to work with Lexus of Watertown in the future and I would certainly not recommend this dealership to anyone. More

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One of the best dealership. I mostly worked with Jimmy Yu. He is a delight to work with and assest to Lexus dealership. I highly recommend this dealership to anyone without any reservation. Easy to work w Yu. He is a delight to work with and assest to Lexus dealership. I highly recommend this dealership to anyone without any reservation. Easy to work with, polite, and consumer friendly from top to bottom. More

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