Jo Lynn Smith | Page 6

I would like to get past this screen. This is the 3rd try... service writer in less than 5 minutes This is the 3rd try... service writer in less than 5 minutes More

by KIME5711 Verified Customer Verified Customer

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Best customer service in town hands down. The salesman was very helpful and knowledgeable. Will definitely recommend to everyone I know. The salesman was very helpful and knowledgeable. Will definitely recommend to everyone I know. More

by TJMacReady Verified Customer Verified Customer

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Spent a lot of time with me trying to find the right vehicle for me. vehicle for me. More

by Shirley Jessee Verified Customer Verified Customer

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I was glad for Dan's phone call. Robert was very professional and Jo Lynn was very pleasant to work with. I'm always happy to be around Charles great vibe even if I don't send him di Robert was very professional and Jo Lynn was very pleasant to work with. I'm always happy to be around Charles great vibe even if I don't send him dirty pictures. More

by IGGYINDY Verified Customer Verified Customer

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Jo Lynn reached out to us with a personal, hand-written note after a recent service appointment for our Grand Cherokee. She made a very attractive trade value offer on the Grand Cherokee toward a newer veh note after a recent service appointment for our Grand Cherokee. She made a very attractive trade value offer on the Grand Cherokee toward a newer vehicle. That resulted in us stopping by to check out a new Jeep Compass. End result? We have a brand new 2025 Jeep Compass as we downsize from our Grand Cherokee. More

by roudyjsr2 Verified Customer Verified Customer

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He was kind, understanding, knowledgeable. He even did follow up contact. He is a wonderful young man. He even did follow up contact. He is a wonderful young man. More

by TAMMIEDILLION Verified Customer Verified Customer

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We purchased a 2018 Pacifica from Bill Byran CDJR in April 2022 and had good experiences with them and the service dept. It came time that we wanted to get something smaller. Our sales person, who knew April 2022 and had good experiences with them and the service dept. It came time that we wanted to get something smaller. Our sales person, who knew little about the vehicles, helped us settle on a 24 Jeep Grand Cherokee and we started to talk about prices. She gave us a price that was only for those who finance without telling us that distinction. Our trade was initially valued at $3,000 less than CarFax estimated. They insist on including a $2000 package of paint and fabric treatment and some insurances that we will likely never use, (even after we refused it). First another person came to the desk with all the numbers which we countered and he left with our offer. We were then visited with a person who said he was a manager and gave the impression that he could authorize a deal. We could not get together and he never returned with any other offer. We were $1000 apart and decided to go home. That night we decided that the Jeep was a unique piece (with only 5000 miles), so we went back to buy it. Through the process, they never disclosed that this 2024 creampuff jeep only had one key/remote and the salesperson kept it quiet as were getting ready to drive it away. She quickly and politely paired our phones to the Carplay unit and sent us off. We had to fight to get another and be at the dealership on one specific day and time to get one. My wife was there for 3 hours and then they gave her a bill for another $424. She raised such a row that they sold it to her for $100, (asking that we give them a good review. I give no names. They don't matter. The way they run the sales department is the problem. Raising your voice in front of other customers seems to work. DON'T BUY THERE. SERVICE PEOPLE ARE GOOD. My wife added RE: service: Juan was very helpful trying to expedite the making of a second key for us, which was taking a very long time. We have always been very pleased with the service department in the past and particularly Katie and Jose. More

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Nice to deal with and they keep you informed on the status of your service status of your service More

by JCLARKTOWING Verified Customer Verified Customer

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Jo Lynn made this about as easy an experience I’ve ever had when buying a car. I got a better car than I thought I would and I couldn’t be happier . had when buying a car. I got a better car than I thought I would and I couldn’t be happier . More

by cbburnard44 Verified Customer Verified Customer

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It's always a hassel buying a new vehicle. But CDJR of Leesburg did everything they could to make the process easier. From getting the best trade in allowance to getting the best new vehicle p But CDJR of Leesburg did everything they could to make the process easier. From getting the best trade in allowance to getting the best new vehicle price. Next time around I'll be back here again! More

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