Jo Lynn Smith | Page 6

Jo Lynn reached out to us with a personal, hand-written note after a recent service appointment for our Grand Cherokee. She made a very attractive trade value offer on the Grand Cherokee toward a newer veh note after a recent service appointment for our Grand Cherokee. She made a very attractive trade value offer on the Grand Cherokee toward a newer vehicle. That resulted in us stopping by to check out a new Jeep Compass. End result? We have a brand new 2025 Jeep Compass as we downsize from our Grand Cherokee. More

by roudyjsr2 Verified Customer Verified Customer

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He was kind, understanding, knowledgeable. He even did follow up contact. He is a wonderful young man. He even did follow up contact. He is a wonderful young man. More

by TAMMIEDILLION Verified Customer Verified Customer

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We purchased a 2018 Pacifica from Bill Byran CDJR in April 2022 and had good experiences with them and the service dept. It came time that we wanted to get something smaller. Our sales person, who knew April 2022 and had good experiences with them and the service dept. It came time that we wanted to get something smaller. Our sales person, who knew little about the vehicles, helped us settle on a 24 Jeep Grand Cherokee and we started to talk about prices. She gave us a price that was only for those who finance without telling us that distinction. Our trade was initially valued at $3,000 less than CarFax estimated. They insist on including a $2000 package of paint and fabric treatment and some insurances that we will likely never use, (even after we refused it). First another person came to the desk with all the numbers which we countered and he left with our offer. We were then visited with a person who said he was a manager and gave the impression that he could authorize a deal. We could not get together and he never returned with any other offer. We were $1000 apart and decided to go home. That night we decided that the Jeep was a unique piece (with only 5000 miles), so we went back to buy it. Through the process, they never disclosed that this 2024 creampuff jeep only had one key/remote and the salesperson kept it quiet as were getting ready to drive it away. She quickly and politely paired our phones to the Carplay unit and sent us off. We had to fight to get another and be at the dealership on one specific day and time to get one. My wife was there for 3 hours and then they gave her a bill for another $424. She raised such a row that they sold it to her for $100, (asking that we give them a good review. I give no names. They don't matter. The way they run the sales department is the problem. Raising your voice in front of other customers seems to work. DON'T BUY THERE. SERVICE PEOPLE ARE GOOD. My wife added RE: service: Juan was very helpful trying to expedite the making of a second key for us, which was taking a very long time. We have always been very pleased with the service department in the past and particularly Katie and Jose. More

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Nice to deal with and they keep you informed on the status of your service status of your service More

by JCLARKTOWING Verified Customer Verified Customer

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Jo Lynn made this about as easy an experience I’ve ever had when buying a car. I got a better car than I thought I would and I couldn’t be happier . had when buying a car. I got a better car than I thought I would and I couldn’t be happier . More

by cbburnard44 Verified Customer Verified Customer

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It's always a hassel buying a new vehicle. But CDJR of Leesburg did everything they could to make the process easier. From getting the best trade in allowance to getting the best new vehicle p But CDJR of Leesburg did everything they could to make the process easier. From getting the best trade in allowance to getting the best new vehicle price. Next time around I'll be back here again! More

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Jo Lynn was excellent. Very knowledgeable and helpful through the entire process. I do question the dealership's practices on advertised prices as there is a bit of "bait a Very knowledgeable and helpful through the entire process. I do question the dealership's practices on advertised prices as there is a bit of "bait and switch" that uniformed buyers will get caught up in. Discounts aren't always as initially displayed and there are always line items added after "the price" (e.g. the "Advantage, tint, etc...". More

by ricklbrand Verified Customer Verified Customer

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From beginning to the end of the purchase everything was seamless! Great people, great place. seamless! Great people, great place. More

by ogutierrez29 Verified Customer Verified Customer

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We had little contact with Cherrie. She was very pleasant when we were introduced to her. She did help Jo Lynn with various matters. Jo Lynn IS THE BEST. She could answer any questi She was very pleasant when we were introduced to her. She did help Jo Lynn with various matters. Jo Lynn IS THE BEST. She could answer any questions. She is so upbeat! No pressure sales. Would definitely return for any auto needs! More

by lmjaguar Verified Customer Verified Customer

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Carlos went the extra mile to get my repair covered under my extended warranty! Thank you my extended warranty! Thank you More

by shelly.jones0560 Verified Customer Verified Customer

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