Joan Ovalles

Mullinax Ford Kissimmee misrepresented my vehicle as certified, sold it as-is, and ignored major defects. I purchased a 2017 Ford Explorer Sport from Mullinax Ford Kissimmee in May 2025 after seeing t certified, sold it as-is, and ignored major defects. I purchased a 2017 Ford Explorer Sport from Mullinax Ford Kissimmee in May 2025 after seeing their high online ratings and reading dozens of positive reviews. I believed I was dealing with a reputable Ford dealership and trusted they were being honest. The salesman, Joan, assured my wife and me that every vehicle goes through a full week of inspection and maintenance before being sold, and that ours was a Certified Pre-Owned vehicle. During the signing process, we were suddenly handed a single-page notice about a recall. When I asked what it was, the finance representative said, “It’s nothing serious, just standard procedure.” At that point, I wanted to walk away, but Mullinax had already taken my fully paid-off trade-in, leaving us without a car to drive home. Within one week, the vehicle went into limp mode while I was driving home from work. When I checked it, there was no oil at all in the engine. I was told that the fluids had been checked before delivery, so this was alarming. Later, I discovered the SUV burns oil steadily and the transmission now slips. When I reviewed the paperwork more closely, I found it had been sold “As-Is” and even stated “This vehicle was delivered to a previous purchaser,” something that was never mentioned to me at any point. When I returned to the dealership, I spoke with Raphael and later George Dean, the director. Both repeated the same phrases about inspections and denied any responsibility for repairs. Despite being told the car was certified, they now claim it never had a warranty. I strongly believe Mullinax Ford switched paperwork during the financing process to change the sale from Certified to As-Is after realizing the vehicle had hidden issues. This dealership uses its strong online reputation and “no-haggle” image to build trust, but my experience shows they use that reputation to mislead buyers. I trusted them because of their reviews, and it turned out to be a serious mistake. Buyers should inspect every document carefully before signing, photograph the Buyer’s Guide, and verify whether the certification or warranty they promise actually exists. More

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We were greeted by Dominic and we started shopping. We found the right color and started the paperwork. Everything went as planned and we drove it home. We found the right color and started the paperwork. Everything went as planned and we drove it home. More

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Great salesperson. Super upfront and loved his energy. I'd recommend him all day long Super upfront and loved his energy. I'd recommend him all day long More

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I was looking for a 2023 Ford Maverick. While I was eligible to purchase under the Ford Friends and Family program, no dealership would offer the vehicle under the program. I found a Maveri While I was eligible to purchase under the Ford Friends and Family program, no dealership would offer the vehicle under the program. I found a Maverick at this dealership. The deal offered was suitable. We completed the deal and they even delivered the car to me 200 miles away. Upon inspection of the vehicle, I found a small scratch in the door and after the dealership installed they drop in bedliner, they failed to replace the upper forward tiedowns. These were not big issues, but I did want the dealership to address them. My salesman, Joan, followed up on these issues for me. The dealership provided touch up paint and the tiedowns. I am very grateful for the effort of Joan for following up and ensuring that I was satisfied. I would recommend Joan and his dealership if you are considering buying a Ford vehicle. Thank you to everyone involved in the purchase process and follow up with the paint and the tiedowns. More

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Easiest car buying transaction in the world. I will definitely recommend it to my friends and family. I will definitely recommend it to my friends and family. More

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Excelente la atención, Joan super profesional y responsable. Explica paso a paso y detalladamente. Busca opciones de acuerdo a las necesidades de cada cliente. 100% recomendado responsable. Explica paso a paso y detalladamente. Busca opciones de acuerdo a las necesidades de cada cliente. 100% recomendado More

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Understanding, attentive , effective in your work . communicative, responsable , respectful, faster, honest, intelligence, knowledge , kind. Good experience. communicative, responsable , respectful, faster, honest, intelligence, knowledge , kind. Good experience. More

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Very Excelent Good, approved what I was expecting, I can't feel better with it. can't feel better with it. More

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Compre mi carro aqui y cuando tenga la oportunidad en el futuro vendre y comprare aqui otra vez futuro vendre y comprare aqui otra vez More

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I bought a ford explorer 2021 and it was my best decision … thanks so much for it … thanks so much for it More

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