Joanne Conn | Page 14

I brought my truck in because I was told it had an oil leak. The dealership ordered a new tube/line and scheduled me to come back for the repair. When I returned, they replaced the part and fixed the leak leak. The dealership ordered a new tube/line and scheduled me to come back for the repair. When I returned, they replaced the part and fixed the leak, which initially seemed fine. However, when I went to leave the dealership, my steering wheel was suddenly very difficult to turn and made a clicking noise when turning left. My truck had no steering issues at all before bringing it in. I mentioned this to the service staff, but I was told that since they “only removed the oil pan and installed the new hose line,” they would have to charge me $120–$150 just to diagnose the problem. I declined, because the issue clearly appeared immediately after the repair. Instead, I drove to another shop in Nashville where I normally have work done. They took a look at it free of charge and quickly discovered that the new hose line installed during the repair was routed incorrectly and was interfering with the steering rack, which is why the wheel would not turn properly. Once they moved the line out of the way, the truck drove perfectly again. I appreciate that the oil leak itself was repaired, but it’s concerning that a new issue was created during the repair and that I was then asked to pay additional diagnostic fees to investigate a problem that occurred immediately after the service. More

by J.CODY7095MAESTAS Verified Customer Verified Customer

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Ease of making appointment, location, staffing, service, service recommendations, no pressure to have suggested recommendations done at that time. service recommendations, no pressure to have suggested recommendations done at that time. More

by JERRY.BERNARD40 Verified Customer Verified Customer

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Friendly employees and I like the Toyota cars . I have purchased three and working on the fourth! I have purchased three and working on the fourth! More

by NANNY.DIXON7 Verified Customer Verified Customer

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The service was outstanding, I was able to get in and out on time thanks to the person who completed the work order and the mechanic who did the work. on time thanks to the person who completed the work order and the mechanic who did the work. More

by ORBYCOOKSEY Verified Customer Verified Customer

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Everything was on point except that it was three hours between checking in and receiving the text message of the inspection findings. My only recommendation is that the service department lowers the amoun between checking in and receiving the text message of the inspection findings. My only recommendation is that the service department lowers the amount of customers able to check-in at any given time to spread load the wait time per customer. If the service department was not able to immediately begin servicing my vehicle as close to 0915 as possible, that means they overpromised me and overbooked their technicians’ capabilities. More

by BILL.FOSMIRE Verified Customer Verified Customer

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The staff was very helpful and informative. Brian did his best to get me the best deal possible. I will be back. Brian did his best to get me the best deal possible. I will be back. More

by chris.d.barnes2022 Verified Customer Verified Customer

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Quick and efficient process, Randy did his best to get me the best deal possible. the best deal possible. More

by JNUNO0828 Verified Customer Verified Customer

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Very good at what they do and easy to work with I got a very good deal very good deal More

by dillancrowell Verified Customer Verified Customer

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Easy as always. Love the honesty of what I need and what I should do. Love the honesty of what I need and what I should do. More

by MIAPONCE Verified Customer Verified Customer

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I love how the mechanic walks around and shows you video of what he found wrong. of what he found wrong. More

by Chris Pickett Verified Customer Verified Customer

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