Joanne Palmer
Joanne Palmer at Subaru of Utica

Joanne Palmer | Page 13

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

Contact Me
4.8
155 Reviews
4.8

155 Reviews

Write a Review

155 Reviews of Joanne Palmer

March 07, 2024

Dealership Rating
Employee Rating

Very professional and pleasant to deal with. The wait was minimal and had a very comfortable area for waiting in. More

by DWB443
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brand Glerup, Nick Orbinati , Bailee Haddad

Mar 08, 2024

Subaru of Utica responded

We strive to help our Subaru of Utica service guests get safely and quickly back on the road, and to allow them to relax while we are tending to their vehicle. It's always great to hear when that goal is accomplished, and your commendations for the team's professionalism and pleasantness are sincerely appreciated. Stay safe and come back to see us again down the road.

March 06, 2024

Dealership Rating
Employee Rating

did not have appointment,was concerned because tire pressure light remained on after checking that all tires at proper inflation. offered could wait,20-30 min to have checked or make appointment for ne More

by MOMMABRUNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Mar 07, 2024

Subaru of Utica responded

Thank you very much for trusting us with your tire repair needs. We're happy to have been able to help and get you safely back on the road following a valve stem replacement. Your feedback is sincerely appreciated, and we hope you'll choose to work with us again here at Subaru of Utica.

March 05, 2024

Dealership Rating
Employee Rating

Very courteous and my car was done in a timely manner! ! Everyone is very friendly. Even get to see my salesman!! More

by PHELPSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Subaru of Utica responded

Thank you very much for choosing us to care for your vehicle at Subaru of Utica. It was our pleasure to deliver you friendly, timely service and your feedback is much appreciated. Travel safe and we'll see you again whenever we can next be of service.

March 05, 2024

Dealership Rating
Employee Rating

Satisfied except for underestimate of time the job would take. Also was not told this would happen. More

by STUARTJOSEPH50
Workmanship
Service Time
Recommend Dealer
Yes
Mar 06, 2024

Subaru of Utica responded

Thank you, Stuart, for your business and critical feedback. Regrettably unforeseeable delays can occur sometimes when we are caring for your vehicle, and we sincerely appreciate your patience as we worked through them. Please know we are always striving to improve in every area and will work to do better when you next visit.

March 02, 2024

Dealership Rating
Employee Rating

Very professional, courteous and helpful. Even with a crush of extra service due to a storm they made the visit a good one. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez , Justinj Sturtevant

Mar 05, 2024

Subaru of Utica responded

We appreciate your patience and understanding, and thank you very much for leaving us such thoughtful feedback. It's always nice to hear our Subaru of Utica service guests enjoyed their visit, and that the team's professional and courteous help shined. Please travel safe and consider us again for any future automotive needs.

February 29, 2024

Dealership Rating
Employee Rating

Pleased but wait time was double the time I was told it would be when I got there More

by CVEHOSKI
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Mar 01, 2024

Subaru of Utica responded

Thank you for your positive feedback and patience while we tended to your vehicle. Regrettably unforeseeable delays can occur on occasion, and we apologize for any inconvenience you were caused. We're happy to hear you remain pleased with our efforts and will work to do better when you next visit.

February 23, 2024

Dealership Rating
Employee Rating

It was my first time getting serviced here and I was not sure what to expect but Joanne was wonderful and walked me through everything. Service was quick. I was told 1 hour and it was under that. I never go More

by TERRIMAC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez , Jonson Moreland

Feb 26, 2024

Subaru of Utica responded

We're glad to know your first service experience at Subaru of Utica went smoothly and quickly, Terri! We appreciate the feedback about Joanne's helpfulness, and we'll make sure you receive that video next time. Let us know if there is anything else we can do differently to earn your five stars next time!

February 23, 2024

Dealership Rating
Employee Rating

I went in for clanging noises underneath my car. They fixed that. Plus they found a dangerous gash in one of my tires that would have been a huge problem if not fixed. I got a new tire to replace th More

by mfioreflower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Feb 23, 2024

Subaru of Utica responded

Thank you for your thoughtful feedback. Keeping our Subaru of Utica guests safely on the road is our highest priority, and we're happy to have been able to help with your repair and tire replacement needs. Drive safe and reach out to us again anytime we can be of service down the road.

February 23, 2024

Dealership Rating
Employee Rating

Like the way customers are handled from check-in to check-out. Person to person dialog and video explaining what is planned and what is being. And everything was explained thoroughly, even where the c More

by HWOOD03
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Feb 23, 2024

Subaru of Utica responded

We're glad to know you had a great experience with us at Subaru of Utica! Our team strives for clear communication and top-notch service from start to finish, and your compliments are appreciated. Thank you for the two thumbs up, and your trust in us with your automotive needs. Travel safe and come see us again whenever we can be of service.

February 23, 2024

Dealership Rating
Employee Rating

The service was professional and courteous. The video of the service was greatly appreciated, all the service people are knowledgeable and friendly. More

by SCIALDONE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Basset

Feb 23, 2024

Subaru of Utica responded

Thank you very much for sharing your positive feedback with our team. It's always great to hear from Subaru of Utica guests who found value in our video service, and it was our pleasure to provide you knowledgeable, friendly and professional assistance. Safe travels and we'll see you again next time.

...
13
...

Dealership Inventory (303 Vehicles)

used 2022 Subaru Impreza car, priced at $14,743
2022 Subaru Impreza
used
Crystal Black Silica exterior
Automatic
All-wheel Drive
used 2023 Subaru Forester car, priced at $26,309
2023 Subaru Forester
used
Crimson Red Pearl exterior
Automatic
All-wheel Drive
new 2025 Subaru Forester car, priced at $35,747
2025 Subaru Forester
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
used 2025 Subaru Outback car, priced at $36,376
2025 Subaru Outback
used
Crystal Black Silica exterior
Automatic
All-wheel Drive
used 2025 Subaru Forester Hybrid car, priced at $36,905
2025 Subaru Forester Hybrid
used
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Subaru Forester car, priced at $38,395
2026 Subaru Forester
new
River Rock Pearl exterior
Automatic
All-wheel Drive