Joaquin Gonzalez

Extremely disappointing interaction with a salesperson at this dealership, as well as concerns based on a prior in-person experience with the same individual. A few months ago, my family and I visited at this dealership, as well as concerns based on a prior in-person experience with the same individual. A few months ago, my family and I visited Toyota of Temecula Valley to test drive a specific vehicle. During that visit, we were assisted by the same salesperson who recently contacted us. At the time, we noticed elements of his tone and presence that came across as arrogant and condescending, but we chose to remain focused on our vehicle search. However, during that initial interaction, the salesperson also provided what I believe was inaccurate information regarding the credit process. He stated that the dealership would not pull credit if a customer came in with a check in hand. I attempted to clarify that, based on personal experience at multiple dealerships, this is not always the case—yet he continued to assert this incorrect information with unwarranted confidence. Fast forward to this week, I received a follow-up call from the same salesperson informing me that the vehicle we had been searching for was now showing in inventory and asking if we were still interested. I began to explain that we were still shopping around, in part due to concerns with the required add-ons specific to your dealership. Unfortunately, I was cut off mid-sentence. The salesperson interrupted to emphasize that he hadn’t discussed pricing yet and insisted that everything was negotiable. I attempted again to express our concerns and was once more interrupted, this time with a noticeably condescending tone. He repeatedly used the phrase, “Again, if you give me the opportunity…” and did not allow me to finish a single complete thought. It quickly became clear that he was not interested in listening—only in talking over me. Eventually, he became frustrated and abruptly ended the call with, “If you change your mind, let me know,” and hung up. I was genuinely shocked. While I initially considered letting it go, his tone and behavior were so disrespectful and unacceptable that I felt it necessary to respond. I called back and politely asked that our family be removed from future contact lists. Unfortunately, the conversation continued in the same condescending manner. He once again cut me off in an attempt to justify himself, and I had to point out that he wasn’t giving me the opportunity to speak at all. I expressed that I did not appreciate the tone of the conversation and reaffirmed that I did not wish to be contacted further. As a result of this experience and the pattern of dismissiveness, condescension, and misinformation, I will not be purchasing a vehicle from Toyota of Temecula Valley. Should I reconsider in the future, I will make a point to avoid working with that particular salesperson, and I would encourage others to consider doing the same. More

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Everyone was a delight to work with, From Sales to Financing. I had an enjoyable experience. Financing. I had an enjoyable experience. More

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My salesman was knowledgeable and kept our appointment on time.. kept me updated on status of my car arriving by train !! Did a nice job teaching the old dog how to use the fancy screens in car time.. kept me updated on status of my car arriving by train !! Did a nice job teaching the old dog how to use the fancy screens in car More

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The staff of Temecula Valley Toyota dealership are friendly and easy to deal with. I got good apr/ financing too. friendly and easy to deal with. I got good apr/ financing too. More

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This was the easiest car purchase I ever made. The vehicle was presented to me and I was given the time and space to evaluate in order to consider buying. The vehicle was presented to me and I was given the time and space to evaluate in order to consider buying. More

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Juaquin Gonzalez is THE MAN. Sold us a Rav 4 2 years ago and my wife loves it. Naturally I went back to Juaquin to buy my GR86. He is my go to guy for a new car. Also shout out t Sold us a Rav 4 2 years ago and my wife loves it. Naturally I went back to Juaquin to buy my GR86. He is my go to guy for a new car. Also shout out to the finance guy (sorry can’t remember his name). Never met a numbers guy with so much personality. GREAT JOB! More

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Efficient. The quickest I ever gotten out of a dealership when getting a new vehicle. I do think they could have given me more for my trade in however. The quickest I ever gotten out of a dealership when getting a new vehicle. I do think they could have given me more for my trade in however. More

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Internet purchase was simple, fast and pleasant. Safe and accommodating test drive was very nice during COVID-19. Joaquin was great to work with, made the process very simple and explained the vehicle’s feat accommodating test drive was very nice during COVID-19. Joaquin was great to work with, made the process very simple and explained the vehicle’s features/functions clearly and tersely. Well worth the drive up from San Diego. More

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Great service and professionalism, and smooth process. Carl Burt and Joaquin Gonzalez were great to work with. I strongly recommend the Temecula Valley Toyota to everyone. process. Carl Burt and Joaquin Gonzalez were great to work with. I strongly recommend the Temecula Valley Toyota to everyone. More

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Best ever buying experience! Temecula Valley Toyota is the only dealership I will do business with from this point on. I have purchased numerous vehicles during my life and I have Temecula Valley Toyota is the only dealership I will do business with from this point on. I have purchased numerous vehicles during my life and I have Never experienced the outstanding customer service and professionalism that I did with Temecula Valley Toyota. I’m not one to take time out my day to write reviews but I felt that TVT was absolutely worthy of my time and kind words. Joaquin and Nate are amazing. I will definitely be referring friends & family. More

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