Jocelyn Segura

Everyone was so kind and helpful. Absolutely love my new car and they were great with financing my loan. Absolutely love my new car and they were great with financing my loan. More

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Amanda Harris was helpful in identifying the vehicle for lease that fits my budget. At any given point in time, i never felt pressured to make the purchase. She reviewed all the vehicle setup with me and ex lease that fits my budget. At any given point in time, i never felt pressured to make the purchase. She reviewed all the vehicle setup with me and explained all the new features compared to the vehicle I leases prior (2022 Kia K5). Overall, I am happy with the vehicle I got from this dealership. More

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Eddie was absolutely awesome! He gave me exactly what I wanted and went above and beyond my expectations! He leased me my dream car at my price point when the Kia in Covina dealer He gave me exactly what I wanted and went above and beyond my expectations! He leased me my dream car at my price point when the Kia in Covina dealership would not and was just trying to rip me off earlier that day. Eddie was patient and listened to everything I said to say about the issues with my current car and was focused on finding a solution to get rid of my worries with my previous car and get me into something beautiful and reliable. I’m absolutely obsessed with the K5 that I leased and I couldn’t be happier with the entire experience. I would continue to lease or buy from Eddie again and again. People like him give hope to people feeling hopeless and beat down when they are having car issues and aren’t sure what to do anymore. EDDIE KEEP UP THE GREAT WORK! I will see you again in the future. Shout out to the manager that helped get my lease!! Thank you so much to everyone involved! More

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Just purchased a Kia EV9 from Riverside Kia. Rayann and Jocelyn were professional, thorough, efficient, and transparent every step of the way. Everyone else my family had an interaction with the Rayann and Jocelyn were professional, thorough, efficient, and transparent every step of the way. Everyone else my family had an interaction with there was polite and professional as well. A dealership other locations should strive to be a model of. Had spent a month dealing with other dealerships (approximately 6) and compared to them, I didn't feel pressured or goaded into making a deal. Other places made me feel small or unappreciated with the kind of sales tactics used to feel like it was blessing to be just talking to them. Do yourself a favor and avoid the painful process like me and just stick with this place. You'll leave happy, respected, and confident in knowing you paid a fair price on your new car! More

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Very attentive and informative while searching for the perfect kia. They guided us in the right direction every step of the way. perfect kia. They guided us in the right direction every step of the way. More

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I recently purchased a 2025 Kia Sorento from Kia Riverside, and I must say that I am extremely disappointed, frustrated, and upset with the entire experience. Not only was the customer service very Riverside, and I must say that I am extremely disappointed, frustrated, and upset with the entire experience. Not only was the customer service very poor, but the behavior of the General Manager was shockingly rude, disrespectful, and unprofessional. The General Manager, a man of medium height, approximately 50 to 55 years old, with salt-and-pepper facial hair, treated us with unacceptable rudeness and hostility. He showed no respect or professionalism and spoke to us in a harsh and impolite manner, making us feel deeply insulted and humiliated. As customers who came with full trust in the Kia brand, we were met with dishonesty, misleading promises, and inaccurate information. The entire sales process was non-transparent and manipulative, completely destroying our confidence in this dealership. To make matters even worse, when we received our vehicle, it was extremely dirty and had clearly not been washed or prepared for delivery. Some interior features, including the wireless charger and interior lighting, were not functioning properly — a clear sign of negligence and poor quality control by the dealership. Finally, during the down payment process, the same manager behaved so unprofessionally and rudely that we deeply regretted coming to this location to purchase a car. Such behavior toward paying customers is absolutely unacceptable and a disgrace to the Kia brand. I sincerely hope Kia Corporate takes this complaint seriously, as no customer should ever have to experience such disrespect, dishonesty, and negligence at any Kia dealership. More

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Overall the car buying experience was OK. The wait for my new car was too long and the dealership appeared understaffed. But a staff person kept in touch with me by calling and making excuses The wait for my new car was too long and the dealership appeared understaffed. But a staff person kept in touch with me by calling and making excuses. Compared to other dealerships in the area, your customer appreciation needs to improve. I walked out to drive away in my new car and no one seemed to care. Therefore, I'm giving the mediocre rating. What? No bow on the new car? Come on! More

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Thanks to Matt and Angel, My mother and I were able to get my first car! They are extremely friendly and will do everything in their power to help you get the car you want. get my first car! They are extremely friendly and will do everything in their power to help you get the car you want. More

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Customer Service from Jocelyn Segura and Angel(floor manager) Made first time buyer experience for our granddaughter very positive manager) Made first time buyer experience for our granddaughter very positive More

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Joyce was an outstanding and personable salesperson. She took the time to understand my needs and communicated with clarity and care throughout the process. She took the time to understand my needs and communicated with clarity and care throughout the process. More

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