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Joe Adams
Joe Adams at Courtesy Nissan

Joe Adams

Service Advisor

Courtesy Nissan

1777 N Central Expy
Richardson, TX 75080

4.6
86 Reviews
4.6

86 Reviews

Write a Review

86 Reviews of Joe Adams

August 30, 2025

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Employee Rating

Shauna has given excellent assistance with my car. Very professional and knowledgeable. Also, she followed up with me on my questions and repair issues. Her expertise and prompt responses are gre More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shauna Harris

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Sep 05, 2025

Courtesy Nissan responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 19, 2025

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Employee Rating

The guy was great working to get my vehicle ready for me when I really needed it he was very helpful More

by monaburchfield13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shauna Harris

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Aug 24, 2025

Courtesy Nissan responded

Thank you so much for your positive comments about Clay Cooley Nissan Richardson! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 19, 2025

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Bad service, in service department, they could not find my warranty and did not care about it. employees don’t care for their customers, hope I can go to trophy Nissan in mesquite. I requested a copy of m More

by zoilabedoy
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 24, 2025

Courtesy Nissan responded

Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m truly sorry to hear about your experience with our service department and the frustration it caused. It’s never our intention for a customer to feel that their concerns or requests are not taken seriously. I’d like to personally look into your warranty information and make sure you receive the copy you requested. Please reach out to me directly at 972-792-5657 so I can assist you right away and work to resolve this matter. We value your feedback and would appreciate the opportunity to regain your trust.

August 19, 2025

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The service department was able to complete the services I needed within a quick time frame. Friendly service. More

by SB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micheal Johnson

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Aug 24, 2025

Courtesy Nissan responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2025

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Employee Rating

Love Courtry Nissan service. Make appointments online easy. Great service and take care of my car maintenance very good More

by yyyue5022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Johnson, Scott Rupert, Shauna Harris, Micheal Johnson, Robert Schille

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Aug 09, 2025

Courtesy Nissan responded

Thank you so much for the great review! We're happy to hear you enjoy using our online appointment system and that our team is taking great care of your vehicle. Your trust and support mean a lot to us — we look forward to seeing you at your next service visit!

August 05, 2025

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A dealership that cares about the service provided and work the people whom they service. They are truly a five star dealership. More

by Lorinda1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jolby Butler, Jeremy Johnson, Scott Rupert, Darris Bailey, Odis Booty, Shauna Harris, Micheal Johnson, Robert Schille , Ak

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Aug 09, 2025

Courtesy Nissan responded

Thank you so much for your kind words and five-star review! We're thrilled to hear that you had a great experience and felt genuinely cared for. Providing excellent service and treating our customers with respect is what we strive for every day. We truly appreciate your support and look forward to serving you again in the future!

July 25, 2025

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Employee Rating

Joseph was very attentive to my needs and made sure my car received all needed/requested services.. More

by planorapp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 28, 2025

Courtesy Nissan responded

Hello thank you for taking your time to share about your experience with Clay Cooley Nissan Richardson! Please don't hesitate to reach out if there's anything additional we can do for you.

July 17, 2025

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They are amazing help. Knowledgeable, quick, nice. I love going to this location. Will be back. More

by salinas.josemario23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Johnson, Scott Rupert, Shauna Harris, Micheal Johnson, Robert Schille

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Jul 21, 2025

Courtesy Nissan responded

Salinas.josemario23, we are so pleased you enjoyed your visit to Courtesy Nissan! We hope to be of service to you again in the future. Best wishes, Courtesy Nissan

July 11, 2025

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They get your vehicle taken care of in a timely manner and you on your way with no problems! More

by jordan_jgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Johnson, Scott Rupert, Shauna Harris, Micheal Johnson, Robert Schille

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Jul 14, 2025

Courtesy Nissan responded

Hi Jordan, thank you for the great review! We're glad to hear you had a smooth and timely experience. If there's anything else we can do for you, don't hesitate to reach out!

July 04, 2025

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Employee Rating

You will have to follow up on their work. pencil whipping on their service work. More

by cserna3306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jul 09, 2025

Courtesy Nissan responded

Thank you for taking the time to leave us feedback about your experience with us. Please contact us at 972-792-5657 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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