Joe Adams | Page 4

It was a great experience. Quick and easy thorough service. The shuttle transportation was very convenient. Quick and easy thorough service. The shuttle transportation was very convenient. More

by kdavis1610 Verified Customer Verified Customer

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My car 2011 Murano. First time check got code P101.replace MAF sensor. Charge $1025. Two weeks later runs 155 miles same problem same code coming.they checked said vacuu First time check got code P101.replace MAF sensor. Charge $1025. Two weeks later runs 155 miles same problem same code coming.they checked said vacuum hose leaking needs change around $700 again. What happened same problem charged times? More

by jamesliu981 Verified Customer Verified Customer

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Very good service easy to get in and out. Cleaned truck made sure I didn’t need anything else Cleaned truck made sure I didn’t need anything else More

by schille_bob Verified Customer Verified Customer

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Had an appointment for transmission fluid change, arrived with my daughter (her juke) to meet a very rude service advisor. After asking “while they are changing the fluid, could they check to make sure the t with my daughter (her juke) to meet a very rude service advisor. After asking “while they are changing the fluid, could they check to make sure the transmission isn’t leaking” as I had seen some oil under the car. He then insisted that I needed to pay $190 to check that before they would even change the fluid. Turned out to be a leaking cv boot that I was quoted over a thousand to repair ( I did the repair in an hour at home for $200. I understand they work on commission and now realize it is at my expense, but that’s just bad business. I will post your terrible behavior and warn everybody I can about your practices. I left spending $460 to have fluid changed! More

by jotte72 Verified Customer Verified Customer

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Service department did not check car for safety. Brakes were faulty and a big liability for dealer. My son could have died if the brakes did not work properly. Sales Manager was uncaring and unap Brakes were faulty and a big liability for dealer. My son could have died if the brakes did not work properly. Sales Manager was uncaring and unapologetic. More

by laura9341 Verified Customer Verified Customer

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The team at courtesy worked hard to get my repair done before I had to drive 2200 miles to Oregon. before I had to drive 2200 miles to Oregon. More

by paulfanfootball Verified Customer Verified Customer

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I’m writing this review to express my complete frustration with the way the Wholesale Parts Department handles warranty claims. Unlike every other dealership I’ve dealt with, Courtesy Nissan refus frustration with the way the Wholesale Parts Department handles warranty claims. Unlike every other dealership I’ve dealt with, Courtesy Nissan refuses to honor direct warranties on basic replacement parts like starters, alternators, and other standard components. Instead, they force you to go through their service center—where you’re required to pay diagnostic and labor costs out of pocket just to replace a failed part that should be covered under warranty. This policy is completely unreasonable. I understand referring major components like engines or transmissions to their service department, but charging wholesale customers to replace basic parts under warranty is unacceptable. It feels like a deliberate strategy to push people into their service department for profit, rather than standing behind the parts they sell. I’ve worked with MANY parts departments over the years, and I’ve NEVER encountered this kind of policy. It’s disappointing and honestly a deal-breaker for future business. If you’re considering buying wholesale parts here, be warned: you’re on your own if something goes wrong. More

by SherB Verified Customer Verified Customer

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Customer for the past 31 years. Service has been consistently honest and done right. You need to clean up your customer waiting area. Get the television working, have working free b Service has been consistently honest and done right. You need to clean up your customer waiting area. Get the television working, have working free beverage service and donuts/rolls for the early customers. Don't ruin a great customer experience with the current shabby waiting area. Joe Adams is doing a great job! Very customer oriented. Very thorough with his explanation of the service performed. Treats you like family!! More

by oberg.larry Verified Customer Verified Customer

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The service dept. Staff was amazing! My vehicle was very well taken care of. The technicians at this dealership truly are the best of the best. Staff was amazing! My vehicle was very well taken care of. The technicians at this dealership truly are the best of the best. More

by jsoncrtz Verified Customer Verified Customer

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thorough and fast service! !!! have been a customer for at least 10 years, purchased 3 cars !!! have been a customer for at least 10 years, purchased 3 cars More

by cookel13 Verified Customer Verified Customer

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