Joe Bond

DO NOT SHOP HERE. COMPANY LOST TITLE. If I could leave DO NOT SHOP HERE. COMPANY LOST TITLE. If I could leave infinite negative stars I would. I purchased a truck from this Koons in July of 2020. Thoug DO NOT SHOP HERE. COMPANY LOST TITLE. If I could leave infinite negative stars I would. I purchased a truck from this Koons in July of 2020. Thought everything was fine until I received a loan default notice from my lender in February 2021, because apparently Koons never sent them the vehicle title upon purchase. I reached out to Koons who claim they “accidentally sent my title to the wrong lender”. This lender had since been bought by a larger bank and my title was lost. Koons then said I had personally to call this larger bank who I have never had an affiliation with to get a title lien release from them. After weeks of trying to reach them, the larger bank said they had no record of title ever being sent to them and couldn't help me. I then brought the issue up with the Gm Ali and controller Dianna, who to this point had not been informed by staff of this issue. Dianna said she would remedy the issue asap and I have subsequently received no further response from her in nearly 3 weeks. I brought this issue to Koons attention NEARLY 5 MONTHS AGO and am no closer to getting a title for my vehicle. I have been so patient with this company for months after their mistake and have been treated with both inaction and rude employees. I dont know what I have to do at this point to get this issue resolved. More

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Above and beyond expectations! Russel Walker helped me find the right car (2019 Ranger!) for our son and even helped me plan the surprise. Very easy and comfortable process. Russel Walker helped me find the right car (2019 Ranger!) for our son and even helped me plan the surprise. Very easy and comfortable process. More

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Bad Experience with Pedro and his manger Joe At the time of the purchase Pedro behaved really well with me and he did assure that I will receive my cars floor mats by mail in a couple of days, At the time of the purchase Pedro behaved really well with me and he did assure that I will receive my cars floor mats by mail in a couple of days, as this was part of the purchase and the offer I got with my car. However, after I came back to New Jersey with the car, I kept following up with him through phone call/Text messages and he kept keeping me on hold for a month ! After a months time , he mentioned that they cannot give me the floor mats offer anymore ! I then reached out to his manager Joe , he behaved very rudely with me and spoke in a very arrogant language , and started asking for proofs of mine and Pedros conversation. And then later hung up the phone on me without resolving the matter. More

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Bad experience When the car was delivered by the salesman, I was told I should have received paperwork from the Finance Department. i did not. I signed off on "est When the car was delivered by the salesman, I was told I should have received paperwork from the Finance Department. i did not. I signed off on "estimated fees" and was charged over and above what I was verbally told would be charged. Contacted Finance Department at least 8 times with ZERO RESPONSE. Never got a refund for the overcharge and was never contacted by the dealership. I contact every tier in the finance department including the General Manager with NO followup. Horrible experience. More

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Beware! Bought a new Mustang that had undisclosed paint work I took delivery of my brand new 2018 Mustang Shelby GT350-R under Koons' canopy 9/4/18. When I got home, I and others noticed the right front fender d I took delivery of my brand new 2018 Mustang Shelby GT350-R under Koons' canopy 9/4/18. When I got home, I and others noticed the right front fender did not match the rest of the car. Koons barely communicates with me now. They have offered to have the fender repainted to match the rest of the car. Who wants a NEW car with a repainted fender that has been repainted again? I have asked for and should receive a refund. The level of lack of concern with Koons is astounding. More

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Great experience through the whole process. I was looking for a used car with low mileage. I had the car in mind that I wanted but it was hard to find one where I live. I saw one listed one the I was looking for a used car with low mileage. I had the car in mind that I wanted but it was hard to find one where I live. I saw one listed one the internet and called and explained the price I wanted to pay without all the back and forth negotiations since I was driving about 70 miles. We made a deal on the phone so when I got there it was just like we discussed. My wife and I loved the car and bought it (thanks Darnell) and thanks to Tut the sales person. We also decided to buy the Premium Extended Warranty which Aman was a big help. Thanks to the whole team. More

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Worst Sales Experience ever! Buying a used car at KOONS FORD FALLS CHURCH. What an experience. Let me give you some incite into the worst buying experience I have ever had. Thiese Buying a used car at KOONS FORD FALLS CHURCH. What an experience. Let me give you some incite into the worst buying experience I have ever had. Thiese are the facts that formed my very low opion of this dealership. I started dealing with the salesman Shay on a 2008 Hyundai Veracruise limited edition. The internet price was $6,994. After two days going back and forth with Shay we agreed on a price of $6700. He would fill the car up with gas, get it detailed, and it will be ready to go when I drove down the next day. Great, I was ready to buy. I asked about MD inspection and was told by Shay that it have over 130 point inspection and he would do the deal with a "We Owe" ticket for passing of MD inspection. That I would have temp tags and would get it inspected and mail the paperwork down and they would get the tags and send them back to me. I was satisfied and now I just wanted to see the paperwork so I would know the financials before driving over 4 hours to purchase this car. After multiple calls and no one calling me back, I finally got Shay on his cell phone. (He did text me back and that the finance hadn't done my paperwork yet.) Now I was supposed to drive down the next morning on Tuesday January 23rd. Now on Monday he said he would get back to me after he got done with a test drive, he was at a gas station filling up a car and would call me when he returned with the numbers. Me trying to get done and leave my work when we closed called back again and spoke to someone in finance and they told me they could pull up the deal. When they did the total was over $8000 with taxes and tags and oh there is a $699 processing fee. Now we were talking now for two days and this fee never came up and all the sudden it is there. So I call and talk to Mario Calderon about the issue. Let me start by saying customer service is not his strong suit! I explained the situation with him that the deal I had worked with Shay was $6700 plus tax & tags. Never was the processing fee mentioned. He then stated he would have to talk to Shay to see what was really said. So now I am lying?!? Really? Great customer service. Maybe the Feel, Felt, Found principle should be taught to him (anyone in customer service will understand that.) But instead I am lying in his eyes. The man really needs to not over talk someone, especially when they are already upset. He kept doing this while calling me a bully. At some point I did yell at him to STOP I had had enough! So after another phone call with him he suggests that we should bring Shay into the conversation. Great! So Shay explains he assumed that I would know about the processing fee and that he never told me about it and that he was sorry he didn't and he made a mistake. So I get back to Mario and he said, "Did you get it straightened out with Shay?" I asked "You were listening so you now know I was telling the truth." He then stated he had another phone and took that call and didn't hear anything. You insinuate that I am a liar and then you still don't listen to the truth! Now I'm mad! Mario Calderon then talked to me for around 45 minutes constantly calling me a "bully." How am I a bully when I just want to get the deal promised? So, after 45 minutes of his name calling he finally drops the price to $6400, but I still have to pay the processing fee. So I ask to speak to the general manager and he tells me he will have him call me on Tuesday. I asked for his name and he wouldn't give it to me at first. Another fine example of "GREAT" customer service. I did get exasperated and forcefully asked him to be a man and give me the GM's name. He told me it was Brian. We then parted ways as I waited for Brian to call me on Tuesday. At some point earlier in the day on Monday I sent Joe Bond an email asking to see the numbers. Tuesday morning Joe Bond calls me to talk about the financing options from the day before. He knows nothing of the problems I have been having and I explain everything and he wants to get more details and call me back. Mario calls and wants to know if I want the car still. I asked where was the call from Brian and he told me Brian was out sick. I explained I was working with Joe now. So now Joe gets me my financing numbers and and does no better on the deal and keeps telling me he is there to help. Well the numbers didn't come down and nothing has been addressed on any issue. So, after all this, I am still crazy enough to buy this car. I have already gotten my insurance switched to this vehicle and I just want to finish this so I can get a good used car I really liked. So, I ask Joe to give me final numbers and I tell him that I will come down this afternoon to sign and pick up the vehicle. I asked that it be filled up, clean and the "We Owe" ticket was ready so I can drive right back to MD. Joe then goes on to explain that there won't be a "We Owe" ticket and the car is not guaranteed to pass MD inspection! Really! He tells me he makes all final purchase decisions and that he will not agree to that. So once again, the dealership employee lies and I get screwed. So now his suggestion is I get an extended warranty for 12 months/12000 miles for $35 extra a month in payments. So as he was helping me he got my payment lowered by one of his finance companies, but took it from 4 years to five years and now he wants to have me pay $2100 extra in car payments over the 5 years to pay for a one year warranty. So I would pay 4 years for a warranty that I no longer have! And this is helping me?!? So needless to say I will not purchase a car from a dealership that misrepresents the facts! These are three days an many hours of my life that were just wasted on a dishonest sales experience. More

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2016 F-150 Order I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit of $1000 for ordering the truck. I agreed to leave a deposit and called to give my credit card number for that deposit. I was never charged for a deposit, which is fine. I was notified when the truck arrived and drove over 100 miles to pick it up. After waiting for an hour or so, I was able to sit down to sign paper work. Well upon sitting down, I come to find out that the agreed upon price of this truck has changed or was not communicated properly. I was NEVER informed in any email communication or phone conversations that the agreed upon out the door price was including the $1000 deposit. So they either hid that from me, or decided to raise the price when they knew I had driven over 100 miles and figured I would cave and pay another $1000. So either they are a LIAR or are very poor in communication. I frequent forums for F-150s and Mustangs and have read about poor customer service on those boards for this location but they didn't post any details, so figured they were just a few odd situations since they never went into detail. This location is a little closer by a few miles than the other location I ordered my other vehicle from, so I assumed my experience would be the same. I wish I would have gone through the other Koons location of my other purchase or a local dealership that had agreed to match this price. Oh well, guess I will need to reach back out to them. This is not the first vehicle I have ordered. I ordered and purchased a 2016 Mustang GT from the Koons Sterling Ford location. When dealing with the Sterling location, we agreed upon a out the door price and was asked to leave a deposit for ordering for $500. I left a credit card for a deposit and it was charged. When arriving to pickup the mustang, the $500 was SUBTRACTED from the agreed upon price. It was not ADDED to the agreed upon price. That is how it is SUPPOSED to work. Deposits aren't supposed to hid the true price of the vehicle, they are supposed to be a down payment for ordering it. More

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New Truck Purchase We planned to buy a used truck and they worked with us so that we were able to get a new truck. It was a pleasant experience overall. We planned to buy a used truck and they worked with us so that we were able to get a new truck. It was a pleasant experience overall. More

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Great Experience! I recently purchased a vehicle a couple weeks ago from this dealership. I had an older vehicle that I was looking to trade in for a newer model so my I recently purchased a vehicle a couple weeks ago from this dealership. I had an older vehicle that I was looking to trade in for a newer model so my dad and I decided to stop by my local Ford dealership. Right from start, I was greeted by Russel Walker as we walked in. I explained that I was looking to buy a new Mustang so off we went to their inventory parking lot. Once there, we walked the entire lot looking for the car that matched my needs. Nonetheless, I found it and we all took it for a test drive around the neighborhood and back to the dealership. My older vehicle was pretty beat up so I knew i wasn't going to get much for it. However, their initial offer seemed a bit too low. At this point, Russel had done his job excellently, but we just had to work off the finances. Ultimately, the guys upped the trade-in value and gave a better rate that fell within the range I was looking for. I'm very happy with my vehicle. Russel Walker, Joe Bond, and Joe Blanco were the best. He even followed up on me a few days later to make sure everything was okay! Additionally, I just received a call saying that my plates are ready for pick-up!! :) More

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