Joe Braswell | Page 3

I took my one-year-old Audi to an official Audi dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience was no different from any ordinary service center. They listened to me, but they questioned everything I said and clearly did not trust my explanation. I told them that a part — the belly shield — was missing after my visit, even though it was there before the service. Their response was that it could have been damaged by snow or something else, and that I could simply buy a new one and have them install it. However, the part was not broken — it was completely unscrewed. This is obvious because there were no bolts left and no broken pieces at all. If such a part had fallen off my car, I would have definitely heard it. It’s impossible not to notice something like that. A part like this would not fall off all at once — it would first loosen, start rattling, and only later detach. But none of this seemed to matter to them. My car was on their lift, and whatever they did there, I’m apparently expected to take their word for it. They simply said, “We didn’t remove it,” and refused to discuss the issue further. So my advice to anyone leaving their car for service: always check your vehicle carefully afterward. Otherwise, you may later discover that parts are missing, and the dealership will deny any responsibility. I had a different experience in the past with my new Kia Sorento. When it was serviced at a Kia dealership, the air filter housing was damaged during an oil and filter change. I drove the car for quite some time before noticing the issue when I opened the hood to refill washer fluid. Several months had passed, but when I returned to the dealership, they acknowledged the situation immediately. No one accused me of breaking anything — they simply replaced the part because the car had only been serviced by them. Unfortunately, my experience with Audi service was very disappointing. Draw your own conclusions. More

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Responsive, thorough, good communication throughout; appreciate the video and summary of the service; customer focused appreciate the video and summary of the service; customer focused More

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Outstanding service very friendly staff and outstanding work on my Audi rs5. This was my first visit work on my Audi rs5. This was my first visit More

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Took me in without an appointment for a quick issue with my fuel door not opening. Very responsive to my initial call and courtesy from start to finish. my fuel door not opening. Very responsive to my initial call and courtesy from start to finish. More

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Generally, I find this dealer’s service department to do a fine job. However, after a recent service visit, the car was returned unwashed. While this is a small item, I feel it can show a lack of attention a fine job. However, after a recent service visit, the car was returned unwashed. While this is a small item, I feel it can show a lack of attention to detail, and at the very least, is not a great look for a “premium” service department. More

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Fantastic dealership, from the valets to technicians and the writers, friendly, knowledgeable and take great care of all our vehicles. Would recommend to anyone!!! the writers, friendly, knowledgeable and take great care of all our vehicles. Would recommend to anyone!!! More

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Always excellant service at Audi Warrington. . Best service in all of Philadelphia area!! I dropped off with no appointment but work was done quickly. . Best service in all of Philadelphia area!! I dropped off with no appointment but work was done quickly. More

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They gave me an appointment on short notice as I had to get home To Maryland the next day. The service was very professional, efficient and friendly. get home To Maryland the next day. The service was very professional, efficient and friendly. More

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Excellent from reception to delivery. Very professional and knowledgeable staff. I like the video report given at the end of the service! Very professional and knowledgeable staff. I like the video report given at the end of the service! More

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Great service and great people. Been going "here" for 40 years. Won't go anywhere else. Been going "here" for 40 years. Won't go anywhere else. More

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