Joe Brown | Page 3

The team went above and beyond with exceptional care and communication. All-star team of technicians with superior knowledge. communication. All-star team of technicians with superior knowledge. More

by JESSIEBELL68 Verified Customer Verified Customer

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Always great service. Shop was very busy but they were able to fit me in for my replacement of my auxiliary battery. Thank you so much able to fit me in for my replacement of my auxiliary battery. Thank you so much More

by PATTYPAT570 Verified Customer Verified Customer

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Great service from Max C, Chris W., Joe B, and Kevin L. Parts were ordered quickly, and service was timely and with good craftsmanship. Kevin taught me a new trick with MBUX which is always fun to learn. Parts were ordered quickly, and service was timely and with good craftsmanship. Kevin taught me a new trick with MBUX which is always fun to learn. More

by MORINERICK Verified Customer Verified Customer

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The key to service is communications! Too many communicaes are better and with voice mail, messaging, etc. this should never come up. For owners awaiting longer term I think twice a week or when a communicaes are better and with voice mail, messaging, etc. this should never come up. For owners awaiting longer term I think twice a week or when an anticipated event occurs, e.g. a repair part arrives. This did not happen well. I felt like I was pulling teeth to get information. And then I heard different stories depending on who I spoke with. It was as if the thought was, ‘Hey, customer you can wait’ without any consideration that I might have a schedule of appointments, meetings, travel, etc. to work around. I did appreciate the GLA loaner. It made life much better than driving my pickup everywhere. More

by nrkmann Verified Customer Verified Customer

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Estimated service time was way off. Details of service were not covered in detail. Not a very friendly atmosphere or friendly service associates. There was a recall on my car that they did not recognize were not covered in detail. Not a very friendly atmosphere or friendly service associates. There was a recall on my car that they did not recognize or attend to. Very disappointing for the amount of the service charges. More

by tbs1941 Verified Customer Verified Customer

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Had a steering issue with my car that was very difficult to verify what was causing the problem. Kevin, Joe and Richard all went out their way to figure out the cause and corrected the problem. Thank you! to verify what was causing the problem. Kevin, Joe and Richard all went out their way to figure out the cause and corrected the problem. Thank you! More

by RYAN.GIBSON Verified Customer Verified Customer

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Nightmare of dealership to deal with. Sales, Service, and Finance all terrible. When you buy a car they just take the money and never follow through with anything said. Bought car in January. Was told Finance all terrible. When you buy a car they just take the money and never follow through with anything said. Bought car in January. Was told I cannot put more than 5k down. Lie. Was told by sales associate they would call me back to let me know if they found the second key and to schedule service because they didn't get to it while having the car. Never called back and I had to hunt them down with over 5 calles. Never found second key either. When I finally did get the service, the department never answered the phone and I had to drive down there to get an answer. It took them 2 days to do a simple oil change and the first day after ripping the car off at a scheduled time 10:30am they waited until 5pm to let me know they didn't get to it. I asked them to have the manager call me, that never happened to date. After 6 weeks of owning the car the finance department called me back to demand $170 more for registration because they miscalculated. Unacceptable. Especially considering that I had to pay $1,100 for a second key at another dealership because they never called. I was overcharged $450 for to have the vehicle tinted but it was already tinted so agreed to refund that but I was never refunded. I still have not received registration for the car so now it's being driven around illegally. No follow through, not good on their word, would avoid and use another dealership. You are free to call me as I'm still waiting for the GM to call as promised. Terrible, terrible, terrible. I purchased three Mercedes from Mercedes Benz of Wilsonville and never had such terrible service as Mercedes Benz of Beaverton. Just bad all the way around and they should really reconsider how they treat people, follow through with what they say, stick to their word, know what they sell, and answer the phones. Go somewhere else. --- Follow up, after a few months after posting this public review the dealerships manager Dale did reach out personally and eventually refunded my money for the tint job that they were unable to compete and the apology felt sincere. I still cannot vouch for any of the terrible people mentioned in this review but the manager is at least a decent person. More

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Thank thank u very much much muchHope to deal more . Thank thank u very much much much Hope to deal more . Every one were super nice thank u again and again will recommend to all Thank thank u very much much much Hope to deal more . Every one were super nice thank u again and again will recommend to all More

by EMILIAMASSIH Verified Customer Verified Customer

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They were great, very fast and pleasant to deal with. I called about my problem and they got me right in. Thank you very much called about my problem and they got me right in. Thank you very much More

by SADIESUEHEN Verified Customer Verified Customer

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Love this place. Service, loaner car, service time, coupon, friendly staff. My car service was completed in a timely manner& I was offered a coupon to lower the cost. coupon, friendly staff. My car service was completed in a timely manner& I was offered a coupon to lower the cost. More

by WILLYALLEN1 Verified Customer Verified Customer

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