Joe Cleri | Page 2

Lenny was professional and courteous and answered all of my concerns which proved to be accurate. my concerns which proved to be accurate. More

by albruce777 Verified Customer Verified Customer

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I am writing this review and statement to fully explain the experience I had with this dealership and why I feel completely taken advantage of during this transaction. From the very beginning, I made it cl the experience I had with this dealership and why I feel completely taken advantage of during this transaction. From the very beginning, I made it clear that I was not there to purchase a vehicle that day. My intention was simply to see where I stood financially and to explore possible options for the future. I was open and honest about my current financial responsibilities and specifically explained that I was in the middle of handling important mortgage arrangements. I stressed several times that I did not want to do anything that would negatively affect my financial situation or interfere with my mortgage process. Despite being very clear about my concerns, I felt pressured throughout the entire interaction. Instead of respecting my wishes and allowing me to make a careful and informed decision, multiple employees continuously pushed me toward completing a sale. I explained more than once that I was not financially prepared to take on another vehicle payment at that time. I also discussed concerns regarding my current vehicle situation and the importance of protecting my credit. Rather than listening to my concerns, I was repeatedly reassured that everything would be fine and that this transaction would not negatively impact me financially. One of the most concerning parts of this experience was discovering that my Social Security number and credit information had been used to run my credit before I fully understood or agreed to move forward. I received alerts on my phone indicating that my credit had been checked, which immediately caused concern for me because I had not intended to move forward with any purchase that day. I trusted the representatives when they told me they were only exploring options and that nothing would hurt my situation. Looking back now, I feel misled and manipulated into a process that I was never comfortable with from the start. The pressure continued as they presented different vehicles and financing options to me. At one point, I explained that if my current 2025 Toyota RAV4 could have been properly traded in, then perhaps the situation would have been different. However, when that did not happen, I knew this transaction was not financially realistic for me. I still communicated my hesitation and discomfort clearly, but instead of slowing down the process or advising me to wait, the employees continued pushing the deal forward. After leaving the dealership and having time to think clearly about everything that happened, I realized that I had made a decision under pressure that I could not afford. The very next day, I reached out and explained that I needed to return the vehicle because the payment and overall financial responsibility would place too much strain on me. I was honest about my financial limitations and expressed that I simply did not have the funds to comfortably manage this transaction. What disturbed me even more was the response I received. Instead of working with me to find a reasonable solution, I was told to let my other vehicle get repossessed. Hearing that advice was extremely upsetting and irresponsible. I clearly stated that I did not want my credit ruined over a vehicle purchase that I never truly wanted in the first place. I felt that my concerns about protecting my financial future and maintaining my creditworthiness were completely ignored. At that moment, it became very clear to me that the primary concern of the individuals involved was completing the sale rather than making sure the purchase was actually in my best interest. The truck has remained parked in my garage and has not been driven because I do not want the vehicle. I did not purchase it with confidence or excitement. Instead, I left feeling overwhelmed, pressured, and regretful. When I attempted to explain this and ask for help resolving the issue, I was simply told that because I signed the paperwork, there was nothing they could do. While I un More

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John Janvier was amazing and helpfull, he did a great job, i've never had that friendly experience with a sales person in a dealership job, i've never had that friendly experience with a sales person in a dealership More

by GASTEAZ Verified Customer Verified Customer

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Excellent product! Excellent service! Brianna, Fred , Juan and Rick did an excellent job. I would Highly recommend this team and dealership. Excellent service! Brianna, Fred , Juan and Rick did an excellent job. I would Highly recommend this team and dealership. More

by BOBANDTREVA Verified Customer Verified Customer

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John is the best sales man in the world I've never met I've had a great time with him I've had a great time with him More

by BELONYW40 Verified Customer Verified Customer

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Everyone was kind and courteous and knowledgeable. Very pleasant experience and I'm looking forward to coming back for service! Very pleasant experience and I'm looking forward to coming back for service! More

by MICHELLEVTL Verified Customer Verified Customer

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the sales agents where real helpful and kind. They did everything they could to help me get my truck. They did me real good, very friendly people. They did everything they could to help me get my truck. They did me real good, very friendly people. More

by MAXCNEE Verified Customer Verified Customer

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It was an amazing experience. First time I buy a car without spending 6hours at a dealership. The sales staff was very friendly, and Andrew and Jorge helped me pick the best car. First time I buy a car without spending 6hours at a dealership. The sales staff was very friendly, and Andrew and Jorge helped me pick the best car. More

by YETEL305 Verified Customer Verified Customer

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Toyota’s staff was incredibly kind, helpful, patient, and made our entire experience smooth. THANK YOU! The GM Mr. Abreu is doing a fenomenal job! made our entire experience smooth. THANK YOU! The GM Mr. Abreu is doing a fenomenal job! More

by VDESQUIVEL09 Verified Customer Verified Customer

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Over the years I’ve known Tyler Johnson, he’s proven to be one of the very best and I only choose to work with people like him. be one of the very best and I only choose to work with people like him. More

by Fraz Verified Customer Verified Customer

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