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Joe Cuellar
Joe Cuellar | Page 12
General Manager
Southern Chrysler Dodge Jeep Ram Greenbrier
1414 S Military Hwy
Chesapeake, VA 23320
238 Reviews
238 Reviews
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238 Reviews of Joe Cuellar
Verified Customer
November 11, 2023
Told them that I needed the car back by 2 PM but didn’t get a call about ANYTHING until 2:30, at which time they told me that my battery that I bought from them the year before needed to go on a “warranty get a call about ANYTHING until 2:30, at which time they told me that my battery that I bought from them the year before needed to go on a “warranty tester” for 2-3 hours. Why wasn’t I contacted in the morning about that?! I told them I needed my vehicle back by 2 so I could go get my kids. I had my inspection rejected (which I STILL had to pay for) even though it was there fault I couldn’t complete the needed repairs because of time constraints. After I was there I had to wait another HOUR before I could get my car back. I was late to pick up my children because people there are not managing time properly and not communicating with customers. Management needs training about acceptable customer service. I will actively avoid this business to the best of my ability because they don’t care about service and they steal your money. More
by CHADWICK.BRADLEY
Other Employees Tagged: Jordan Cabral, Allison Humphries
November 08, 2023
Everyone was super nice! Helped me get in and out of there to surprise my daughter for her 16th birthday! I will definitely go back for my next vehicle purchase! Helped me get in and out of there to surprise my daughter for her 16th birthday! I will definitely go back for my next vehicle purchase! More
by kelley6
November 03, 2023
Efrem Huger was really a lot of fun to work with. He was very product savy and made deal go smooth. Would recommend him to others He was very product savy and made deal go smooth. Would recommend him to others More
by toymangreg
Other Employees Tagged: Efrem Huger
October 29, 2023
They gave me the ultimate Southern Hospitality and I would do business with them again would do business with them again More
by tiaowens14
Other Employees Tagged: Efrem Huger
October 11, 2023
Everything was great as usual, I went in for an oil change and the service was fantastic! change and the service was fantastic! More
by demikoulis
Other Employees Tagged: Scott Houchins, Nerely Blanco, Alex Murphy , Jordan Cabral
October 10, 2023
Dealership is very rude and not geared towards the customer. Truck took weeks to fix and when we got it back had to go back to fix all the things they were supposed tonfix customer. Truck took weeks to fix and when we got it back had to go back to fix all the things they were supposed tonfix More
by cody.c.smith
Other Employees Tagged: Mike Owen, Alex Murphy , Jordan Cabral, Allison Humphries, Jeff Owens
October 05, 2023
It was great experience Got the car I wanted all staff was great and I am happy staff was great and I am happy More
by pappaital
Other Employees Tagged: Kevin Jones , Jeff Owens
October 03, 2023
This dealership got some work to do. My advice will be for them to take their servicing department serious. Also with management, customer retention is a critical aspect of a business' My advice will be for them to take their servicing department serious. Also with management, customer retention is a critical aspect of a business's revenue, resulting in repeat business, recurring sales and consistent revenue. With effective management and direction of customer service processes, you can ensure customers who purchase from your organization continue to come back. Unfortunately I’m not going back to this dealership even though I purchased two cars with in 12 months. The sales guy Deshawn ,was good and that’s the reason why I went back to purchase the second car. More
by adomakoalfred
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